holy crap there is a huge crack in my screen just now!!

Viralmind · Jul 3, 2010

And a bright multi colored bar on the right side.

Time to take it into htc.

Fatal Exception · Jul 3, 2010

cool story bro

Roze · Jul 3, 2010

Did you drop your Nexus?

Viralmind · Jul 3, 2010

No I never dropped it

Roze · Jul 3, 2010

the glass cracked or the monitor cracked?

Teknologic · Jul 3, 2010

Any pics?

Viralmind · Jul 3, 2010

The glass under the touch screen is cracked.
I can still type like I am right now, but the screen is dim and purplish.
I'm at work. ill take pics when I get home.

Teknologic · Jul 3, 2010

Wow man, that really sucks, I feel for you.
All of this is making me kinda scared.. I don't know if I've got warranty on this phone. I bought it completely new and all.. but off ebay because it was never available here.

Viralmind · Jul 3, 2010

Its actually the lcd under the screen that is cracked and leaking ink under the screen.
Ill be off work in half an hour to take pics for you.

Another thing.
I'm in Houston.

I heard there is an htc center here?

If so, turn around should be quick.

evo046 · Jul 3, 2010

Pics or it didn't happen.

Viralmind · Jul 3, 2010

ok, i just got home and i'm wondering what number i should call for support?

HTC: 1-888-617-1113?

edit: yes, correct number.

i just called and they are going to send me a shipping label in 24 hours.

they said cracked glass is not under warranty and it will probably cost $150.00

man, this really f'ing sucks.

i have never dropped or squashed my phone and i have to pay for it.

i baby the phone.
if it happens again im going to be super pissed.

Hook · Jul 3, 2010

Unfortunately, that has been standard for any hand held I have ever owned. The screens are not covered.

Sorry it happened to you.

Viralmind · Jul 3, 2010

Sorry for the blurry pictures.

Viralmind · Jul 3, 2010

Hook said:
Unfortunately, that has been standard for any hand held I have ever owned. The screens are not covered.

Sorry it happened to you.

i didn't know that.

i haven't ever had to send a phone in for repair except for one of my sidekicks that the trackball wasn't responding.

BiGMERF · Jul 3, 2010

Damm bro that sucks

Sent from a Cuban prison camp

Hegemony · Jul 4, 2010

That suck dude. But how did you manage to take such blurry pics?

Anyway, you might look into insuring the phone if you're really worried. Most plans have deductibles, but they're way less than $150 for a new screen, and you can usually get a new device first.

daffyduck · Jul 4, 2010

I vote for these being the most blurry pics ever!

Viralmind · Jul 4, 2010

Hegemony said:
That suck dude. But how did you manage to take such blurry pics?

Anyway, you might look into insuring the phone if you're really worried. Most plans have deductibles, but they're way less than $150 for a new screen, and you can usually get a new device first.

i dunno lol i was holding the camera pretty still...

its too late for me to get insurance now and get a cheaper repair, right?

Rusty · Jul 4, 2010

Viralmind said:
its too late for me to get insurance now and get a cheaper repair, right?

To late? No.

Insurance fraud? Yes.

Not tempted to buy and fit another yourself?

Viralmind · Jul 5, 2010

Rusty! said:
To late? No.

Insurance fraud? Yes.

Not tempted to buy and fit another yourself?

so, if i got insurance before i sent it in, i wouldn't have to pay?

and what, replace the screen myself?

maybe, but it's so such an expensive phone, i didn't want to mess it up.

i've modded psp's and replaced screens on other devices.

maybe i should?

Teknologic · Jul 5, 2010

To late? No.

Insurance fraud? Yes.

Not tempted to buy and fit another yourself?

Click to expand...

so, if i got insurance before i sent it in, i wouldn't have to pay?

and what, replace the screen myself?

maybe, but it's so such an expensive phone, i didn't want to mess it up.

i've modded psp's and replaced screens on other devices.

maybe i should?

If it was only your glass that was cracked, I'd say go for it. But if it where me, I wouldn't risk messing with the amoleds.

Hegemony · Jul 5, 2010

Viralmind said:
so, if i got insurance before i sent it in, i wouldn't have to pay?

and what, replace the screen myself?

maybe, but it's so such an expensive phone, i didn't want to mess it up.

i've modded psp's and replaced screens on other devices.

maybe i should?

If you insured it, it would be through a third party like Square Trade. They say on the site that you have to buy within 90 days of getting the device, but I don't know how they would tell. You wouldn't send the phone to HTC. Just file a claim and get a new phone. Presumably you'd have to send the busted one to Square Trade. But as was state above, it isn't on the up and up to get the insurance after you break it.

Viralmind · Jul 5, 2010

ah ok.

thats ok ill spend the 150 this time and be done with it.

willymcd · Jul 8, 2010

only cost me $115 or maybe it was $125 for the exact same thing, sure yours will be the same, also turn around from HTC is fast.

Viralmind · Jul 8, 2010

glad to hear its fast.
i'm just glad its in TX like me.

i just now got the fedex label...been waiting since last sat

will ship tomorrow morning!

holy crap there is a huge crack in my screen just now!!

Android Enthusiast

Well-Known Member

Hiding behind a mystery

Android Enthusiast

Hiding behind a mystery

Android Expert

Android Enthusiast

Android Expert

Android Enthusiast

Newbie

Android Enthusiast

Ever since DU... ;-)

Android Enthusiast

Android Enthusiast

Extreme Android User

Android Enthusiast

daffyduck

Guest

Android Enthusiast

Android Expert

Android Enthusiast

Android Expert

Android Enthusiast

Android Enthusiast

Newbie

Android Enthusiast

BEST TECH IN 2023

Smartphones

Best Android Phones

Upcoming

Best iPhones

Upcoming

Tablets

Best Tablets

Upcoming

Laptops

Best Laptops

Upcoming

Televisions

Best TVs

Upcoming

Game Consoles

Best Game Consoles

Upcoming

Wearables

Best Wearables

Upcoming

Smart Home

Smart Home Tech

Upcoming

Similar threads