Ok, I'm in a bit of a dilemma and need some advice.
On 6/21, I ordered my Incredible in the store on a relative's business account (this will be important later). A little before that, I also put my name on the Incredible waiting list at Best Buy.
Yesterday, I got a call from BB that they have an Incredible with my name on it! I called the guy I've been dealing with at the Verizon store (who has been very helpful to this point) now tells me that I can't cancel my existing order and buy the one from BB.
I realize this is a pretty unusual situation... If I stick with the order I placed, there is no telling when I'll actually get the phone. If I try to cancel the existing order, will BB be able to set me up on a business account (assuming I can get the owner of the account to come in with me)? What's the real story on being able to cancel an existing order?
Any input would be greatly appreciated. I really don't want to keep waiting for this thing, but I have a bad feeling this situation just can't be worked out.
The way I understand it.. you can refuse delivery and the store purchased phone will be returned. Now I have no idea what that does to the business account you were signing up on. I have never dealt with BB for a phone so I don't know how that works either. I guess I'm not much help... I'd do some calling to customer service etc and see if there is something that can be done that doesn't end up costing you extra. I sure can't blame you for trying to get the phone in your hands a bit earlier.
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