EVO screen goes blank. Let's solve this.

maui9111 · Jul 14, 2010

Some background info: I got an HTC Evo a few days after the initial launch. I had no problems with the screen at first...at least for a few weeks. Then all of a sudden, the screen would go blank after I took the phone off the charger, or would finish a call, and a few other instances. After dealing with that for a little over a week, I took the Evo back to sprint and got a brand new one. I looked all over the forums, but could not find any answers. I know some others are having this issue, but it doesn't seem that widespread.

So I get the new phone, and for the first day, I don't install any of the apps I had on the last phone because of a lack of time. No problems to report the first day of use, so I think I'm in the clear. The next day I start installing all of the apps I had on the first Evo, and bang, it starts to happen again. The screen goes blank, and I can do nothing to turn it on except to pull the battery out and restart the phone...which is a monster pain. After all of this, I have to think its a software issue. Some app I have running could be causing this? How likely is it that 2 Evo's have this exact same problem, and that it's hardware related?

Here is a list of apps I have installed on my phone:

maui9111's Apps on the phone

I tried uninstalling several of them, but still can't find the solution.

Anyone have any ideas? I love this phone, but this issue is driving me nuts!

Mabster · Jul 15, 2010

First thing first, stop using Advanced Task Manager.

Edit: I've also read horror stories of task killers still effecting phones after uninstalling them because they did not fully remove themselves. You may have to factory reset and then install one app at a time instead of a ton all at once.

maui9111 · Jul 15, 2010

I only installed Advanced Task Manager today just to see what programs I had running in the background. I never kill apps. I always allow the OS to manage the phone. When I was having these screen issues, ATM wasn't even on the phone.

Ze2o · Jul 15, 2010

Do a hard reset or uninstall all your apps and just install them back one by one to see which app is causing this (if any).

freeza · Jul 15, 2010

maui9111 said:
Some background info: I got an HTC Evo a few days after the initial launch. I had no problems with the screen at first...at least for a few weeks. Then all of a sudden, the screen would go blank after I took the phone off the charger, or would finish a call, and a few other instances. After dealing with that for a little over a week, I took the Evo back to sprint and got a brand new one. I looked all over the forums, but could not find any answers. I know some others are having this issue, but it doesn't seem that widespread.

So I get the new phone, and for the first day, I don't install any of the apps I had on the last phone because of a lack of time. No problems to report the first day of use, so I think I'm in the clear. The next day I start installing all of the apps I had on the first Evo, and bang, it starts to happen again. The screen goes blank, and I can do nothing to turn it on except to pull the battery out and restart the phone...which is a monster pain. After all of this, I have to think its a software issue. Some app I have running could be causing this? How likely is it that 2 Evo's have this exact same problem, and that it's hardware related?

Here is a list of apps I have installed on my phone:

maui9111's Apps on the phone

I tried uninstalling several of them, but still can't find the solution.

Anyone have any ideas? I love this phone, but this issue is driving me nuts!

Same exact thing happened to me, returned it, got a new one, and haven't experienced it since, with all the same apps.

dr g · Jul 15, 2010

It's the Fox News app, the phone is like ... I can't let this guy look at this crap. *blip*

sikclown · Jul 15, 2010

If I had to guess it would be an App that has some control of screen brightness etc. Uninstall Flashlight maybe?

meyerweb · Jul 15, 2010

I have to second Ze2o's suggestion. It's probably the only way to find out for sure.

edriggers · Jul 15, 2010

dr g said:
It's the Fox News app, the phone is like ... I can't let this guy look at this crap. *blip*

Hahaha I see what you did there.

maui9111 · Jul 15, 2010

Well I did a hard reset earlier today, and the phone seems to be running much more smoothly, with no problems so far. I am just running the stock apps that came with the phone. I'm really starting to think it was an app causing this, will just have to narrow it down I guess. Will update in the next few days on if this was the cause for sure.

maui9111 · Jul 16, 2010

Well after day 1 of the hard reset, and leaving all apps off, the phone is working flawlessly. Every day previous, the screen had blanked out at least twice. I have to believe it was an app that was causing this. Now I just have to pinpoint which one it was. I also noticed much better battery life, which almost makes me want to run a task killer if you have alot of apps installed. Seems like when you have too many things running in the background, problems start to happen...with battery life, and screen issues.

maui9111 · Jul 17, 2010

I think I have it figured out. After doing a hard reset, the phone has been working just fine. Battery improved as well. So I figured I'd install the 2 apps I think I use the most and go from there. I installed Handcent SMS and Dolphin Browser HD. A few hours after installing dolphin browser, the screen froze up and I had to take the battery out twice. I uninstalled Dolphin Browser, and now no problems again. Not sure why this app would be causing this, but the phone is running much more smoothly without it. Maybe I'll try opera.

WaSTeLaNd · Jul 17, 2010

K

maui9111 said:
I think I have it figured out. After doing a hard reset, the phone has been working just fine. Battery improved as well. So I figured I'd install the 2 apps I think I use the most and go from there. I installed Handcent SMS and Dolphin Browser HD. A few hours after installing dolphin browser, the screen froze up and I had to take the battery out twice. I uninstalled Dolphin Browser, and now no problems again. Not sure why this app would be causing this, but the phone is running much more smoothly without it. Maybe I'll try opera.

Dolphin blows anyway use skyfire don't have all the flare (that gets in the way anyways) but its a good browser

maui9111 · Jul 17, 2010

Thanks...I'll give it a try.

EVO screen goes blank. Let's solve this.

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