Early Upgrade Not working

grn4frk · Jul 15, 2010

I an eligible for an upgrade 08/11/10 and I'm trying to order the X and it's showing full retail price :mad:

? any ideas about what's going on? anyone else having same problem?

Beasnizzle99 · Jul 15, 2010

grn4frk said:
I an eligible for an upgrade 08/11/10 and I'm trying to order the X and it's showing full retail price? any ideas about what's going on? anyone else having same problem?

Same Problem here.....

grn4frk · Jul 15, 2010

Beasnizzle99 said:
Same Problem here.....

It's really frustrating... I keep refreshing trying to see if they fixed it or not. I'm going to go crazy lol

pkrexer · Jul 15, 2010

Same, got the promo email saying I was eligible for early upgrade... But website showing retail price. *Sigh

shotinthenads · Jul 15, 2010

Same...sucks

mancow · Jul 15, 2010

That's bizarre. Mine showed it wasn't available for an upgrade until 11/11 on a 2 year plan but it went through for $199 then I applied the PRMCD10 code and got -$20 then added $7.99 for overnight for a total of $207.58.

teeno · Jul 15, 2010

maybe it will change tomorrow.. but u guys should just call *611 thats what i did.. and they just changed my upgrade date to today!. and i ordered online.. tell them u saw their promotion but when u try and buy its showing full retail..

T66T · Jul 15, 2010

you need to call customer care to fix this issue

grn4frk · Jul 15, 2010

T66T said:
you need to call customer care to fix this issue

I feel bad calling technical support but I've been on hold for 10 minutes to talk to someone lol.

POC3442 · Jul 15, 2010

teeno said:
maybe it will change tomorrow.. but u guys should just call *611 thats what i did.. and they just changed my upgrade date to today!. and i ordered online.. tell them u saw their promotion but when u try and buy its showing full retail..

How did you do this since it tells me they are closed?

ridaz650 · Jul 15, 2010

same here..my annual upgrade is set on 7/15 so hopefully it'll show up later.

POC3442 · Jul 15, 2010

well finally on hold go option 3 technical support then you lost your phone/stolen and you get put on hold.

dahacker · Jul 15, 2010

grn4frk said:
I an eligible for an upgrade 08/11/10 and I'm trying to order the X and it's showing full retail price? any ideas about what's going on? anyone else having same problem?

Got my Droid X at a midnight opening. When I called verizon today the said you could not do the 3G early upgrade promotion online.

teeno · Jul 15, 2010

POC3442 said:
How did you do this since it tells me they are closed?

did the *611.

I was just wondering online cus i wasnt sure if i was gonna be able to get one in store..
and went to checkout and it said 569.00 so i was like ?!?!!? so i did the *611 hit the "4" and then kept hitting 0000 till i got someone.

grn4frk · Jul 15, 2010

Just called... we have to wait 8 more minutes aka 2am EST..then they order it on the phone ONLY. repeat: early 2010 upgrades can NOT be processed online at this time. call 1-800-922-0204 after 2am and they can order it for you with the discount. You must call and select the technical support option to get to a real person.

Jake43 · Jul 15, 2010

Your problem is that your contract must end by 2010. Not be able to upgrade. Check your contract end dates people.

POC3442 · Jul 15, 2010

Jake43 said:
Your problem is that your contract must end by 2010. Not be able to upgrade. Check your contract end dates people.

Where do I find this on the verizon website?

Jake43 · Jul 15, 2010

POC3442 said:
Where do I find this on the verizon website?

From the main My Verizon Page, click Phone Details, and right above the Upgrade Now button is your end date.

POC3442 · Jul 15, 2010

Grr contract end date 12/24/10 but the lady at emergency technical support said no one there has ever heard of it even her manager!

Jake43 · Jul 15, 2010

POC3442 said:
Grr contract end date 12/24/10 but the lady at emergency technical support said no one there has ever heard of it even her manager!

Call CS in the morning. They will still have phones then. you are eligible for the Droid X though, so don't worry.

POC3442 · Jul 15, 2010

Just makes me a sad panda!

grn4frk · Jul 15, 2010

Jake43 said:
Your problem is that your contract must end by 2010. Not be able to upgrade. Check your contract end dates people.

Not true. My annual upgrade is 8/11 and I just ordered it on the phone. You have to wait for the mail in rebate (dumb?) but I got it for $349.56. $300 for phone, $15 overnight shipping and $20 aka $15 black gloss case * get 25% off thru work on accessories* plus tax.

Will be delievered Friday.
SO EXCITED.

POC3442 · Jul 15, 2010

Shanise: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: My contract ends 12/24/10 and the droid x is supose to be able to get that phone for 199.99 w/2yr contract if your contract ends before 12/31/10
You: it won't let me get it for 199.99 just the normal retail price
Shanise: Are you upgrading the main line?
You: upgrading my line
You: which is not the main line
You: but the contract on my line is up before 12/31/10
You: which should qualify me for the Droid X upgrade for 199.99 but the website dosn't seem to recognize it
Shanise: That is for the main lines on an account.
Shanise: that is why it is not there.
Shanise: you can call *611 and get customer care.
You: that dosn't make any sense
Shanise: To see if they can do anything about that for you at this time so you can get that phone. But that offer is for the main lines
Shanise: I understand.
Shanise: I wish they did not set it like that.
You: why would it only allow upgrade for the main line?
Shanise: But that is the only way it says it can get it here.
Shanise: I am not sure.
Shanise: I did not make the offer.
Shanise: But that is just how they set it up.
You: haha I know
Shanise: So again the best thing I can recommend is to call in.
You: so is there any point in calling CS tommorow?
You: ok
Shanise: So customer care can see if they can make the contract up now
Shanise: And if they can change it so you can order.
You: ok thanks
Shanise: Sure. Is there anything else I can do for you?
You: Send me a Droid X for free?

Shanise: I cannot do that.
Shanise: The phones are as is.
You: Well had to try
You: Have a great night

This all sound right to you?

grn4frk · Jul 15, 2010

POC3442 said:
Shanise: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: My contract ends 12/24/10 and the droid x is supose to be able to get that phone for 199.99 w/2yr contract if your contract ends before 12/31/10
You: it won't let me get it for 199.99 just the normal retail price
Shanise: Are you upgrading the main line?
You: upgrading my line
You: which is not the main line
You: but the contract on my line is up before 12/31/10
You: which should qualify me for the Droid X upgrade for 199.99 but the website dosn't seem to recognize it
Shanise: That is for the main lines on an account.
Shanise: that is why it is not there.
Shanise: you can call *611 and get customer care.
You: that dosn't make any sense
Shanise: To see if they can do anything about that for you at this time so you can get that phone. But that offer is for the main lines
Shanise: I understand.
Shanise: I wish they did not set it like that.
You: why would it only allow upgrade for the main line?
Shanise: But that is the only way it says it can get it here.
Shanise: I am not sure.
Shanise: I did not make the offer.
Shanise: But that is just how they set it up.
You: haha I know
Shanise: So again the best thing I can recommend is to call in.
You: so is there any point in calling CS tommorow?
You: ok
Shanise: So customer care can see if they can make the contract up now
Shanise: And if they can change it so you can order.
You: ok thanks
Shanise: Sure. Is there anything else I can do for you?
You: Send me a Droid X for free?
Shanise: I cannot do that.
Shanise: The phones are as is.
You: Well had to try
You: Have a great night

This all sound right to you?

Annual upgrades are SADLY for the main line only. it sucks..but oh well.

POC3442 · Jul 15, 2010

grn4frk said:
Annual upgrades are SADLY for the main line only. it sucks..but oh well.

So she's correct that if your not the main line you can not get the upgrade even if your contract ends before 12/31/10?

Early Upgrade Not working

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