Downside to purchasing through Wirefly?

Wirefly1 · Jul 21, 2010

kchon said:
So I received my EVO from wirefly today, 7/20 which is great, but they are telling me it won't be activated until 7/22.... What's the point of having the phone if I can't use it?

Is there any way I can get it activated sooner? I called wirefly customer service and they are saying I just have to wait for 2 days...

Can you PM me your order number? Let me see what we can do for you.

Wirefly1 · Jul 21, 2010

Dwil7 said:
My order was approved and awaiting stock as of 7/11. The website showed 2-3 week estimate when I ordered which was fine. I received an e-mail from wirefly on 7/13 saying my order would ship out within one week. Now it is 7/21 and I am being told that it will be 2-3 more weeks. I don't mind waiting but I do mind being run around. Inches away from canceling my order.

Please PM me your order number so I can find out what happened.

Wirefly1 · Jul 21, 2010

Dwil7 said:
My order was approved and awaiting stock as of 7/11. The website showed 2-3 week estimate when I ordered which was fine. I received an e-mail from wirefly on 7/13 saying my order would ship out within one week. Now it is 7/21 and I am being told that it will be 2-3 more weeks. I don't mind waiting but I do mind being run around. Inches away from canceling my order.

Thanks for your PM. This shouldnt have happened and we are looking into this immediately.

Dwil7 · Jul 21, 2010

Thank you for the amazingly fast response on a website that isn't even your own. Looking forward to some real info other then the robotic chat response of 3-4 weeks from approval date.

Wirefly1 · Jul 21, 2010

Dwil7 said:
Thank you for the amazingly fast response on a website that isn't even your own. Looking forward to some real info other then the robotic chat response of 3-4 weeks from approval date.

You are welcome. Glad we are here to help you.

Dwil7 · Jul 21, 2010

well I was hoping they would get back to me but it seems the run around continues...

Wirefly1 · Jul 22, 2010

Dwil7 said:
well I was hoping they would get back to me but it seems the run around continues...

Sorry for the delay. I am working to get this issue resolved today for you.

Dwil7 · Jul 22, 2010

After a rocky start wirefly came through with some of the best customer service I have ever received. To those of you thinking of going through wirefly I would say without a doubt to go for it. Cheaper and in the end faster then everyone else.

thebigsuraj · Jul 23, 2010

Hi,

I have a question regarding my contract from Wirefly. Bought an HTC Aria. I called up AT&T, and one of the managers actually removed the data plan from existing plan though I had to take a data plan for purchasing the phone from Wirefly. Will wirelfy charge me $300 for doing so?

Wirefly1 · Jul 24, 2010

thebigsuraj said:
Hi,

I have a question regarding my contract from Wirefly. Bought an HTC Aria. I called up AT&T, and one of the managers actually removed the data plan from existing plan though I had to take a data plan for purchasing the phone from Wirefly. Will wirelfy charge me $300 for doing so?

There's not enough information here for me to know whether AT&T would consider this to be a deactivation, but if you send me your order number, I would be happy to look things up and follow up with you.

thebishop · Jul 27, 2010

Placed an order for 2 Evos on 7/23. The website said 3-4 weeks at the time of order. Is this likely to hold, or is that possibly an under-promise/over-deliver situation?

I know this has nothing to do with Wirefly, but a 4 week backorder on a new product suggests a really dysfunctional production process.

Wirefly1 · Jul 27, 2010

thebishop said:
Placed an order for 2 Evos on 7/23. The website said 3-4 weeks at the time of order. Is this likely to hold, or is that possibly an under-promise/over-deliver situation?

I know this has nothing to do with Wirefly, but a 4 week backorder on a new product suggests a really dysfunctional production process.

We anticipate that your order will be shipped within 3-4 weeks from the time your order is approved by Sprint.

thebishop · Jul 27, 2010

Wirefly1 said:
We anticipate that your order will be shipped within 3-4 weeks from the time your order is approved by Sprint.

So if I can find 2 Evos at Radioshack before Wirefly ships, I can cancel my order?

bad1550 · Jul 27, 2010

thebishop said:
So if I can find 2 Evos at Radioshack before Wirefly ships, I can cancel my order?

I placed an order at Wirefly and was lucky to find one at Radio Shack.

I left my name and number at a few stores and 3 stores called me within 4 hrs so I cancelled my Wirefly.

thebishop · Jul 28, 2010

bad1550 said:
I placed an order at Wirefly and was lucky to find one at Radio Shack.

I left my name and number at a few stores and 3 stores called me within 4 hrs so I cancelled my Wirefly.

Were you transferring numbers? Is it easy to cancel the transfer request from Wirefly and initiate a new transfer at Radioshack?

spur_14 · Jul 28, 2010

Hi,

I bought a fone through wirefly. I want to add the fone to my friend's family plan. Will wirefly charge me $300 if I do that?

Thanks!

bad1550 · Jul 28, 2010

thebishop said:
Were you transferring numbers? Is it easy to cancel the transfer request from Wirefly and initiate a new transfer at Radioshack?

It was easy to cancel since my wait at Wirefly was 3-4 weeks.

shakeald · Jul 30, 2010

I have not gotten any information about the shipment of my evo should I cancle my order?

Wirefly1 · Aug 2, 2010

shakeald said:
I have not gotten any information about the shipment of my evo should I cancle my order?

Got your PM and have responded.

bassic · Aug 2, 2010

They're backordered again, and according to their website they're not accepting any new orders. I'm waiting for one of them; hopefully they get a good batch from the distributor without any defects.

corelventura · Aug 5, 2010

Received my Evo on 8/3 but still not able to activate the phone, please help.

bassic · Aug 5, 2010

corelventura said:
Received my Evo on 8/3 but still not able to activate the phone, please help.

Call Sprint, they will guide you through the Activation process.

When I got my first batch of two evos, I didn't bother activating the one handset because it had a physical defect, but the other one didn't activate automatically as the paper indicated it would. Despite the warning paper saying not to call Sprint, I called Wirefly customer service and they told me to call Sprint to activate the phone.

The replacement handset that was sent to me was activated automatically within 30 minutes of FedEx delivering the package; I went to use my existing handset and couldn't make a call; then when I called Sprint about it, they told me that my EVO had already been activated.

SO you should be able to call Sprint and they'll walk you through the activation process, and as an added benefit you get your MSL too.

corelventura · Aug 5, 2010

Thanks bassic, will do.

bassic · Aug 24, 2010

I just purchased an EVO through Wirefly just over a month ago and I like the phone, however my employer may be relocating me outside the USA where there's no Sprint service. Has anyone gone through something similar?

My employer will most likely pay the $200 ETF for Sprint, however Wirefly has a policy where if you cancel your service within 180 days, they will charge you a $300 fee. That's $500 in fees, on top of the $139 I paid for the handset ($189-$50 bing cashback). Now if I had just purchased the phone through Sprint, wouldn't I just be dealing with the $200 ETF?

I don't think I could sell the phone to cover my costs ($200 sprint ETF + $300 wirefly fee + $139 for the handset).

sitlet · Aug 24, 2010

Now if I had just purchased the phone through Sprint, wouldn't I just be dealing with the $200 ETF?

Correct. However, if you are moving to a place with no sprint service, sprint will USUALLY let you out of the contract without having to pay to etf. But that still doesnt help you since you have the wirefly problem.

Downside to purchasing through Wirefly?

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