EVO SCREEN SHATTERRED.. BEST BUY GEEK SQAUD REPAIR expiereince!

Drew5150 · Jul 18, 2010

tqlla said:
Square trade forces 2 years worth of warranty. I am planning on buying a new phone every year and dumping the old on a popular auction site.

if you kept your old phone, you could skip insurance all together. unless your really that clumsy you can just switch back to your old for your remaining months, considering you will upgrade every year. you could always just insure it for the first couple of months while its new and then drop it. then the next year sell your 2 year old back up to sprint and get the 50 rebate.

Drew5150 · Jul 18, 2010

kb5zcr said:
I don't get insurance at all since I get a $150 credit each year for a new phone anyway. If I break my EVO I will just have to use my old phone as a backup until the next upgrade.

Ins is not worth it in my opinion.

missed your post, but this is exactly what i do. smart man

carvation · Jul 18, 2010

dropped mine the second week i had it, shattered screen, had sprint insurance,$100 ded. got my new phone in 5 days(because it was back ordered) brand new in the box unit

unplugged1 · Jul 18, 2010

pgus13 said:
So in essence YOU signed something without reading it??

DUMBASS!!!

When a U.S. Supreme Court justice admits that he did not review his loan documents, I would CERTAINLY hesitate to call someone a "dumbass" for not reading the insurance small print. Who among us had the time or inclination to put a hand up and say to the BB cashier, "Hold on for ten minutes while I read all the fine print that screws me even if I read it."

I have used Sprint since I started in 2006. I had several problems with my HTC Touch (the original touchscreen phone. Sorry Apple.) I also had issues with the HTC Diamond. Every time I brought it in to the Sprint service, they either swapped my phone out in minutes or if they were out of stock, they had it to me the next day. NO deductible and NO waiting for repairs.

I am totally satisfied with Sprint service coverage. I haven't used the insurance part of it yet, but the service is worth the $10 alone.

Edit: Oops, that was the brilliant Appellate Justice Posner that didn't bother to read his loan docs. (And don't read the following unless you just want to be legally entertained.) This is what was said:

Judge Richard Posner recently admitted at an American Constitution Society conference on regulation that when presented with voluminous documentation at his home equity closing, he signed on the dotted line without reading the paperwork. David Lat, the Above the Law blogger, was incredulous:
"This generated laughter from the crowd, due to Judge Posner

Super Noob · Jul 18, 2010

unplugged1 said:
When a U.S. Supreme Court justice admits that he did not review his loan documents, I would CERTAINLY hesitate to call someone a "dumbass" for not reading the insurance small print. Who among us had the time or inclination to put a hand up and say to the BB cashier, "Hold on for ten minutes while I read all the fine print that screws me even if I read it."

I have used Sprint since I started in 2006. I had several problems with my HTC Touch (the original touchscreen phone. Sorry Apple.) I also had issues with the HTC Diamond. Every time I brought it in to the Sprint service, they either swapped my phone out in minutes or if they were out of stock, they had it to me the next day. NO deductible and NO waiting for repairs.

I am totally satisfied with Sprint service coverage. I haven't used the insurance part of it yet, but the service is worth the $10 alone.

Edit: Oops, that was the brilliant Appellate Justice Posner that didn't bother to read his loan docs. (And don't read the following unless you just want to be legally entertained.) This is what was said:

Judge Richard Posner recently admitted at an American Constitution Society conference on regulation that when presented with voluminous documentation at his home equity closing, he signed on the dotted line without reading the paperwork. David Lat, the Above the Law blogger, was incredulous:
"This generated laughter from the crowd, due to Judge Posner

nyczducky · Jul 19, 2010

kb5zcr said:
I don't get insurance at all since I get a $150 credit each year for a new phone anyway. If I break my EVO I will just have to use my old phone as a backup until the next upgrade.

Ins is not worth it in my opinion.

I'm curious. Is that the two year upgrade policy they have? Because if it is it doesn't carry over. It didn't for me. I was with them for like 6 years so I should have gotten it for free. What I remember was $75 for 1 year, $150 for two and it doesn't carry over. Unless you are talking about something else then please share! lol

sikclown · Jul 19, 2010

nyczducky said:
I'm curious. Is that the two year upgrade policy they have? Because if it is it doesn't carry over. It didn't for me. I was with them for like 6 years so I should have gotten it for free. What I remember was $75 for 1 year, $150 for two and it doesn't carry over. Unless you are talking about something else then please share! lol

He is talking about the Sprint Premier program. If you are Premier you get the 150.00 upgrade every year

pb pedis · Jul 19, 2010

J03 said:
Just to let you know. The reason they gave you a refurb on the spot was because it was a factory defect. The insurances had nothing to do with it. The insurance is for an accidental breakage or lost/stolen phone. If its a defect you bring it to sprint for the first year. You dont need insurance for defects.

How you should really compare the plans is for accidental damage.

BB- 10/mo, no deductible, 3-4 weeks for repair or replace with new. Does not cover loss or theft.

Sprint - 7/mo, $100 deductible. Quicker repair or replace with refurb. Covers loss or theft.

.....

Perhaps, but I wonder why BB didn't do an exchange for the factory defect? They're the retailer I bought the phone from, not Sprint? Maybe two reasons why not: they don't keep refurbished phones in stock, and they don't handle manufacturer warranties directly.

Either way, I think the following points related to the Sprint plan are the reason I got the refurbished unit, and it has nothing to do with the manufacturers warranty:

Equipment Service and Repair Program:

Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device

scudder · Jul 19, 2010

sikclown said:
Not that I know of unless they have changed recently. To my knowledge they do not cover lost or stolen or water damage. And TEP deductible is still 100.00, I called. Now to answer your question about why people ignore the deductible.. It is not ignoring .. If I get my phone wet 11 months into my contract it gets replaced for 100.00 and then you add in the money I have already paid and it is 177.00 plus tax. How much does that situation cost you? Best Buy's insurance has it's merit for sure but I am more of a full coverage with deductible kind of guy based on things that have happened to my electronics. I live in New Orleans... Went through Katrina... Things get wet here.

Just called Best Buy (since you might have read above that I have a cracked EVO screen awaiting "a fix" (be it repair or replacement).

The Geek manager said they cover "spillage" but NOT "submersion." So spill soda on your desk on your phone, covered; jump into pool drunk with phone in pocket, NOT covered. He DID say that if you went in for a "quick dip" you can bring in the phone to be sent in for repair and the repair department will assess whether it is covered but there IS a difference between spill/splash vs. submerged.

Interesting point with water and Katrina. I'm in FL so went through Katrina as well (NOT **THE** Katrina you went through...) and also Wilma and Frances and Ivan and....

Wonder if there is a "light rain on phone" provision vs. a "hurricane rain on phone" provision?? ;->

Scott

scudder · Jul 25, 2010

Have you gotten your EVO back yet?? If so, how long did it all take?? If NOT, what new info have you received??

Scott

scudder · Aug 10, 2010

scudder said:
Have you gotten your EVO back yet?? If so, how long did it all take?? If NOT, what new info have you received??

Scott

IF any cares...my EVO went in to Best Buy on 7/15 and was flagged for a "repair" rather than replace. You can see my story up above but, long story short, took TWENTY DAYS to get my phone back. Was RATHER ANXIOUS about the amount of time that it took because I was told by the mobile rep at the store (who had NO CLUE what the time was for the phone at the repair facility in TX) that "About a week" and it would be back.

Other than the amount of time that, if they said, "perhaps 3 weeks" I would have been less anxious, the experience was FINE. Got my repaired phone back and looks/works brand NEW!!!

BTW, the original poster of this forum thread got his phone back a few days before me...his wait was probably close to a month....

hyabusha · Aug 10, 2010

hyabusha said:
I cracked my camera glass. Paid $100 deductible with sprint Ins. I'm waiting for a replacement phone from the manufacturer. I'm happy.

Received my BRAND NEW sealed and unopened replacement EVO. Hardware 003 by the way.

I couldn't be more happy with the fast service!! ^_^

scudder · Aug 10, 2010

hyabusha said:
Received my BRAND NEW sealed and unopened replacement EVO. Hardware 003 by the way.

I couldn't be more happy with the fast service!! ^_^

How long did it take?? I'm asking because of weighing my wait-20-days, repair-like-new, NO deductible vs. your wait-XX-days, NEW phone, $100 deductible...

Thanks!

81_ · Aug 10, 2010

wow...can't believe i read all that.

i got $5 says you drop it again.

EvoJok3r · Aug 10, 2010

I love happy endings. *sniff sniff*

scudder · Aug 10, 2010

81_ said:
wow...can't believe i read all that.

i got $5 says you drop it again.

If you're talking to me, I got a $10 bet PER MONTH with myself that I DO DROP IT AGAIN. That would be my $10/month insurance.

I dropped mine after 5 weeks of owning my phone...best $12 I ever spent!!

81_ · Aug 10, 2010

scudder said:
If you're talking to me, I got a $10 bet PER MONTH with myself that I DO DROP IT AGAIN. That would be my $10/month insurance.

I dropped mine after 5 weeks of owning my phone...best $12 I ever spent!!

the OP says he drops his phones all the time, than says he will never drop it again.

me on the other hand, i'm 40 days in without a scratch.

mityman50 · Aug 10, 2010

I'm just wondering, did you end up paying a full phone bill for that month? Try to work anything out with Sprint?

scudder · Aug 10, 2010

mityman50 said:
I'm just wondering, did you end up paying a full phone bill for that month? Try to work anything out with Sprint?

Not sure if you're speaking with me but for me it was a NON-issue with the Sprint bill. Best Buy gives you a loaner phone so you are NEVER phone-less. I actually wound up re-activating my old Palm Centro. That's another benefit to Best Buy...the loaner program. You're NEVER without a phone....

J03 · Aug 10, 2010

scudder said:
Just called Best Buy (since you might have read above that I have a cracked EVO screen awaiting "a fix" (be it repair or replacement).

The Geek manager said they cover "spillage" but NOT "submersion." So spill soda on your desk on your phone, covered; jump into pool drunk with phone in pocket, NOT covered. He DID say that if you went in for a "quick dip" you can bring in the phone to be sent in for repair and the repair department will assess whether it is covered but there IS a difference between spill/splash vs. submerged.

Interesting point with water and Katrina. I'm in FL so went through Katrina as well (NOT **THE** Katrina you went through...) and also Wilma and Frances and Ivan and....

Wonder if there is a "light rain on phone" provision vs. a "hurricane rain on phone" provision?? ;->

Scott

Just checked the terms and conditions and sure enough this guy is right.

"parts and labor costs to repair your product as

a result of damage to your product that is the
result of an unexpected and unintentional external
event (drops and spills) that arise from
your normal daily usage of the product as the
manufacturer intended. Secondary damage
or using the product in a manner the manufacturer

did not intend is not covered."

I would complain that the BB employees are purposely scamming people but to be honest, from my experiences with them, the employees themselves have no idea what is in the terms. The employees I have dealt with have told me that it covers absolutely everything except loss or theft. I specifically asked about dropping it in a pool and got the same answers. I would consider getting rid of this insurance except I am #2 on a 2 person family plan and can't get full upgrade for 22 months.

rtmeikle · Aug 10, 2010

htc.EVOlution said:
wait so an innocase active didn't protect the screen from shattering? WOWOW

the good thing about having spring insurance is that ASURION has their own inventory for repairs. so you don't have to wait for bestbuy

Asurion fulfills most claims on the day they are made, and you'll have the new phone by the NEXT DAY. You can call in a claim at 10pm on Monday and have a new phone on Tuesday.

Expensive, but the service is GREAT.

hyabusha · Aug 10, 2010

scudder said:
How long did it take?? I'm asking because of weighing my wait-20-days, repair-like-new, NO deductible vs. your wait-XX-days, NEW phone, $100 deductible...

Thanks!

About 5 days total. Next day shipping from fed-Ex was Included.

twojk · Aug 11, 2010

scudder said:
If you're talking to me, I got a $10 bet PER MONTH with myself that I DO DROP IT AGAIN. That would be my $10/month insurance.

I dropped mine after 5 weeks of owning my phone...best $12 I ever spent!!

lol.. love it scudder.. yeah Im betting about 7 dollars a month, ill drop a again.. I they need to hurry up with an otterbox for this.. DAMN YOU OTTERBOX! costing me money!..

twojk · Aug 11, 2010

81_ said:
wow...can't believe i read all that.

i got $5 says you drop it again.

you were too invested after the toothless bitch took my phone, and told me 3 weeks with glee in her voice.. you couldnt turn back then..had to get better right?

twojk · Aug 11, 2010

EvoJok3r said:
I love happy endings. *sniff sniff*

yeah.. me too.. ::hands out tissue::

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