How long do you think for shipment?

Paycer said:

I ordered in-store with cash. I was right there when the phone was ordered. Where does that leave me?

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That's exactly what I did in Va. Beach on the 13th at around 12:30pm. Got my email confirmation today with a delivery date of tomorrow before 3.

gunderda said:

well if someone who purchased it after you get theirs shipped before you from the west warehouse then something is totally bogus.

i really hope you get something soon because i'm banking on the fact that if you're not getting anything then i'm totally screwed as well lol

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Paycer and I ordered on the 8th and 9th respectively. Neither of us had any information. The orders being fulfilled the soonest are from the 14th-16th, which already received tracking numbers.

He lives quite a large distance over, so its very unlikely he was put into the same warehouse as I.

Also in this boat; itsnotashley

Brian_83 said:

I wouldn't say it's untrue. I'm sure they are shipping on a first come first serve basis by each warehouse. Obviously it depends who you talk to as to which warehouse it'll ship from, but it will be first come first serve from wherever it's shipping from. I guess if this is true, which I suspected, then people need to ask which call center they're speaking with and try to get the east coast if you want it sooner.

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I specifically asked and specifically mentioned that people in the East were getting their phones sooner. According to the rep, that shouldn't happen. It's supposed to be based on an overall list, not a region list or something.

I don't even know why I'm referring to the rep. They're notoriously useless 99.9% of the time.

God, I'm so tired of this crap. It's not really about the phone, how many times do I have to say this for people to understand? Yes I want it, but look at what's happening with the shipping. The Verizon Wireless website does not have different ship-by dates for people in the West and the East. The image is still the same, even though it does ask for your zip code. But obviously that's not how it goes.

I'm sorry I care that someone can buy their phone after me and get theirs sooner even though their ship-by date is the same or even later than mine.

itsnotashley said:

I specifically asked and specifically mentioned that people in the East were getting their phones sooner. According to the rep, that shouldn't happen. It's supposed to be based on an overall list, not a region list or something.

I don't even know why I'm referring to the rep. They're notoriously useless 99.9% of the time.

God, I'm so tired of this crap. It's not really about the phone, how many times do I have to say this for people to understand? Yes I want it, but look at what's happening with the shipping. The Verizon Wireless website does not have different ship-by dates for people in the West and the East. The image is still the same, even though it does ask for your zip code. But obviously that's not how it goes.

I'm sorry I care that someone can buy their phone after me and get theirs sooner even though their ship-by date is the same or even later than mine.

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Hence our frustration

i, for one, understand all of your frustrations.
i don't think anyone could say they wouldn't be peeved if they were in the situation all of you are in.
i ordered on the 12th and there have been at least 3-4 people now who ordered on the same day or the 13th who have received something. i'm not mad, but i can't lie and say i'm not irritated.

Quintessence said:

If you are going to make the rules of first come first serve, then by all means practice what you preach.

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While this seems to be a common perception, I can't find anything that actually says orders would be shipped in any particular sequence. Is there somewhere that Verizon states that orders will be filled on a 'first come, first served' basis?

Adding to this, what seems to actually matter is the date that the order was approved and payment received rather than the date the order was initially placed. The first two correspondences that I received shortly after ordering stated "Your order has been received and is subject to final credit approval." and "Your order is currently in queue to be processed. In most cases orders are processed within 3 business days." I also noted that when addressing the estimated delivery date that correspondence noted that the shipping date was based on the "where payment was taken" date. Thus apparently two orders placed at the same time could ship days apart from one another due to variations in the time that credit approval and processing takes for each order.

Most of the posts where people mentioning very short waiting periods seem to be quite brief and contain little detail. Could there be factors not mentioned, such as it being a replacement phone or through large corporate account, that might affect these apparent exceptions? It would be nice to know one way or the other before basing anything on those posts.

When potential factors like these are added to the supply chain factors, there are a multitude of variations in the potential process relevant to different orders. Directly comparing order dates and shipping dates for orders is really only relevant if you know that all the potential factors were the same for all orders involved.

Old Man said:

While this seems to be a common perception, I can't find anything that actually says orders would be shipped in any particular sequence. Is there somewhere that Verizon states that orders will be filled on a 'first come, first served' basis?

Adding to this, what seems to actually matter is the date that the order was approved and payment received rather than the date the order was initially placed. The first two correspondences that I received shortly after ordering stated "Your order has been received and is subject to final credit approval." and "Your order is currently in queue to be processed. In most cases orders are processed within 3 business days." I also noted that when addressing the estimated delivery date that correspondence noted that the shipping date was based on the "where payment was taken" date. Thus apparently two orders placed at the same time could ship days apart from one another due to variations in the time that credit approval and processing takes for each order.

Most of the posts where people mentioning very short waiting periods seem to be quite brief and contain little detail. Could there be factors not mentioned, such as it being a replacement phone or through large corporate account, that might affect these apparent exceptions? It would be nice to know one way or the other before basing anything on those posts.

When potential factors like these are added to the supply chain factors, there are a multitude of variations in the potential process relevant to different orders. Directly comparing order dates and shipping dates for orders is really only relevant if you know that all the potential factors were the same for all orders involved.

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The payment issue isn't as big of an issue as it seems. Like Paycer, I did pay in cash, in store when they placed the order. Therefore, it has already been paid in full, just awaiting delivery.

If I find a phone in a local store, can I buy it and cancel my verizon order without penalty? I'd like to see them justify a restocking fee since I haven't gotten a ship date yet?

I ordered on the 8th via the web site. I'm in orange county ca, so it definitely appears we are waiting the full time here in southern CA.

For the people who keep saying relax it's just a phone etc. Yes it's just a toy and without the Internet we would be none the wiser about people ordering 2 weeks after us and receiving it before us. Still doesn't make it right and where else can we commiserate if not here? So back off with the stop whining replies. I am feeling more and more frustrated with the waiting.

Just fueling the fires of speculation and "OMG Verizon Sux0rs", I know, but in the interest of completeness and interest, I ordered my phone at noon on the 9th, and my phone will be here tomorrow. I am on the east coast (NC).

so I call yesterday, they tell me it will ship today. i call today to get a tracking number they tell me it will ship next week. they did tell me mine will ship out of Memphis. Anyone order around the 11th and get tracking info from Memphis yet?

copy of Email to customer service:


Dear Valued Customer,

Thank you for choosing Verizon Wireless, we appreciate your business. We have received your order and it has been processed and charged to your credit card; unfortunately, due to the high demand of the Motorola Droid X, your order is still awaiting shipment. Since payment has been taken we can not make any updates at this time. This is to ensure your spot in line for the next available handset is held and we can ship it out to you ASAP. We apologize for the additional wait this may have caused.

Below is our expected shipping schedule for your area:
Orders where payment was taken on 8/16 & 8/17 will ship by 8/31

Activation Information:
When you receive your new phone, simply call our automated activation system at 877-807-4646. You may be asked for the following order information:
Location Code: XXXXXXX
Order Number: XXXXXXX

Additional Questions/Support
If you have any additional questions about this order, please contact us at InternetOrders@Verizonwireless.com or simply reply to this email. We are also available 8 AM to 9 PM Monday through Friday and 8 AM to 5 PM Saturday by calling 866-338-7390.

If you have questions regarding your bill or account, you can contact customer service through our website www.verizonwireless.com/contactus, by dialing *611 from your Verizon Wireless phone (airtime free), or by dialing 800-922-0204 from any other phone. Learn about the Verizon Wireless Worry Free Guarantee at www.verizonwireless.com/worryfreeguarantee

nynvolt said:

If I find a phone in a local store, can I buy it and cancel my verizon order without penalty? I'd like to see them justify a restocking fee since I haven't gotten a ship date yet?

I ordered on the 8th via the web site. I'm in orange county ca, so it definitely appears we are waiting the full time here in southern CA.

For the people who keep saying relax it's just a phone etc. Yes it's just a toy and without the Internet we would be none the wiser about people ordering 2 weeks after us and receiving it before us. Still doesn't make it right and where else can we commiserate if not here? So back off with the stop whining replies. I am feeling more and more frustrated with the waiting.

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I attempted to go ahead with that as they had it in store, but since it is already processed, they cannot cancel it. So unless you want another 600 up front, you will need to wait.

Old Man said:

While this seems to be a common perception, I can't find anything that actually says orders would be shipped in any particular sequence. Is there somewhere that Verizon states that orders will be filled on a 'first come, first served' basis?

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A bunch of people (including myself) have talked to reps who have told us the phones are being shipped on a first-come-first-serve basis. But you know, the thing about statements from the reps... well...

ordered 8/9
finally received tracking number today shipping out of memphis. i live in illinois and i ordered over the phone.
estimated arrival 8/23.

itsnotashley said:

God, I'm so tired of this crap. It's not really about the phone, how many times do I have to say this for people to understand? Yes I want it, but look at what's happening with the shipping.

I'm sorry I care that someone can buy their phone after me and get theirs sooner even though their ship-by date is the same or even later than mine.

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Now you know precisely how I have been feeling. Some of the people who are, "countering," our arguments, (not all of you. many of you have perfectly fair and decent things to say) simply ignore our real message and the point that we're trying to get across. It almost seems as though they skim our messages and automatically assume that we're simply complaining about a long wait. When the truth is that we're discussing something more complex and specific than that.

Old Man said:

While this seems to be a common perception, I can't find anything that actually says orders would be shipped in any particular sequence. Is there somewhere that Verizon states that orders will be filled on a 'first come, first served' basis?

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No, as far as I can tell, there is nothing that explains how they ship this product out to their customers. That's exactly the problem. That's what we've been bitching about. They tell us what is probably some of the most vague info they can give us, and then they let us wait it out while sitting in the dark. If someone from Verizon or Motorola can actually come out and give us sound reasons as to why this whole situation is out of whack, I would instantly stop complaining about the matter. I just want some damn answers at the very least, not necessarily straight up results.

Old Man said:

When potential factors like these are added to the supply chain factors, there are a multitude of variations in the potential process relevant to different orders. Directly comparing order dates and shipping dates for orders is really only relevant if you know that all the potential factors were the same for all orders involved.

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We've already commented on and discussed the fact that mostly likely none of us can know further potential factors in relation to shipping and processing procedures. This has already been brought up repeatedly, and dismissed just the same. Please stop referring to it because we all understand it. It is part of the problem. We don't know the procedures. Either they need to give us some basic information on those procedures, (while still keeping it small so that competitors can't gain anything useful from it) or they need to simply explain to us why some of these things are happening the way that they are.

1.) We do not know what is going on or why it is happening the way that it is.

2.) We want someone to tell us something about what is going on or why it is happening the way that it is.

3.) We do not care if it's Verizon or Motorola that tells us what is going on or why it is happening the way that it is.

We want someone to ****ing clue us in already. Some actual results would be nice, but that's not what I'm asking for. I just want a decent answer as to why this whole situation is messed up. Neither Verizon, nor Motorola, seem to be wanting to give anyone a straight answer. It's like we're asking children if they know what they did wrong, and they look away to the side with a guilty look on their face because they don't want to answer. It pisses me off and there doesn't appear to be any real reason for it.

kushineris said:

ordered 8/9
finally received tracking number today shipping out of memphis. i live in illinois and i ordered over the phone.
estimated arrival 8/23.

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I'm also in Illinois. I ordered early AM on the 8th with a 25 Aug ship date. I just received my shipping notice this morning at 1130 to be delivered tomorrow by 3PM from Memphis.

I also received my 2.2 OTA on my Droid this morning at 1030.

Jim

It seems that the latest of orders are finally catching up and getting to the back of the pack. Shouldn't be too much longer now I hope.

Ship dated on verizon's website is now showing 9/7

The main smart phone list shows 8/31 but the phone specific page shows 9/7. Wonder what that means for me I ordered mine today around 12:30 over the internet. Big jump in delivery time.

WTrax said:

The main smart phone list shows 8/31 but the phone specific page shows 9/7. Wonder what that means for me I ordered mine today around 12:30 over the internet. Big jump in delivery time.

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As long as I get mine before Football starts I'll be happy.

I've been creeping around reading this so I decided to join the conversion.

I ordered mine on 8-13-10 around 10AM. I called CS twice. One person said mine was supposed to have arrived today... Then I call again and get before the 30th.

I wanna kick Motorola in the balls. You figure they would pay attention to the attention there phone is getting and kick production up a knock.

FourAndFive said:

As long as I get mine before Football starts I'll be happy.

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Amen to that.

i ordered mine on the 10th at like 3:30 pm... as long as it gets to me by the 26th im cool with it... yeah i would like to get it sooner but if not :meh:

Jim Dawson said:

I'm also in Illinois. I ordered early AM on the 8th with a 25 Aug ship date. I just received my shipping notice this morning at 1130 to be delivered tomorrow by 3PM from Memphis.

I also received my 2.2 OTA on my Droid this morning at 1030.

Jim

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Did you have overnight shipping? If not i wonder why mines not gonna be here tomorrow.

I was just told by CS after they looked into why didn't ship ( they said it should of left the 16th ) and they said it had been updated and it won't ship till the 30th