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Update: 2.1 OS upgrade for Rogers HTC Magic+

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#26
drifter136 said:
While this isn't a total parallel and it's been shown that 2.2 runs nicely on the Magic, the Android platform has grown like crazy, new features, new possibilities and capabilities. And going forward, installing it on older equipment is more and more going to require throttling back of features. At what point does Google say, "These are the minimum specs for this new version. If you want to continue getting official updates, this is what you'll need."
Click to expand...

We fully understand and accept that at some point the hardware just won't support it, but as long as it does... it should.

If the Magic can run 2.2, and if other versions of the Magic (the MyTouch 3G with less memory!!!) are going to get it, we should get it also.
 
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#27
mjschmidt said:
There were many examples of people being thusly mislead. I tested it TWICE in the run up to Xmas 2009 by going in to a Rogers store and a Best Buy both selling the Magic and asking if it would be updated to 1.6. In both cases i was told it would be.
Click to expand...

I think this may be a case of Best Buy or even the Rogers store employees not doing their homework and making assumptions. I'd never take the advice of a Best Buy employee about something (anything) I'd want to buy. And while I'd expect more from the Rogers store employee, I wouldn't expect a McDonald's restaurant employee to know the exact ingredients in that "all-beef" patty. They were told an update was coming, they assumed if the phone has 1.5, the new one must be 1.6...not exactly a stretch to think that might be the case. Simple answer from someone misguidedly thinking they're helping a customer, given to someone who simply isn't asking questions high enough up the ladder, considering you clearly have access to people who are.
 
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#28
mjschmidt said:
We fully understand and accept that at some point the hardware just won't support it, but as long as it does... it should.

If the Magic can run 2.2, and if other versions of the Magic (the MyTouch 3G with less memory!!!) are going to get it, we should get it also.
Click to expand...

Actually it was recently stated that the whole "no phone left behind" mantra doesn't apply to the MT3G.
 
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#29
mjschmidt said:
...Rogers offered Dream owners a free Magic (with extension of contract, and they got to keep the Dream). I doubt very much HTC would have done the same if we'd asked them.
Click to expand...
That barely happened. It was available for a brief period, then they turned around on it allegedly because of the "911 update". I've asked a couple times since, and Roger's employees never know what I'm talking about.
 
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#30
drifter136 said:
I think this may be a case of Best Buy or even the Rogers store employees not doing their homework and making assumptions. I'd never take the advice of a Best Buy employee about something (anything) I'd want to buy. And while I'd expect more from the Rogers store employee, I wouldn't expect a McDonald's restaurant employee to know the exact ingredients in that "all-beef" patty. They were told an update was coming, they assumed if the phone has 1.5, the new one must be 1.6...not exactly a stretch to think that might be the case. Simple answer from someone misguidedly thinking they're helping a customer, given to someone who simply isn't asking questions high enough up the ladder, considering you clearly have access to people who are.
Click to expand...

So, if the official channels of Rogers (Customer Service call, and in-store reps) all tell you you will get the update, and articles online tell you that the OS will be updated, and other phones are being updated, what possible "homework" could you do to know ahead of time that you won't get it?
 
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#33
Another interesting quote from that article from the T-Mobile guy, that they didn't like announcing release dates for fear they'd miss one and upset their customers...y'know, kinda like happened with the Rogers 2.1 update. Rogers tries to throw us a bone, "by about mid-year 2010", swing and a miss, but with an announcement that the test-OS came in late, so another late-August delivery estimate. We're now in late August and with a week to go we're loading our guns and readying the noose. Seems like we're in a far better position than our neighbors down south with T-Mobile who were still advertising and actively pushing the original myTouch 3G as recently as April/May of this year, even though they have no plans to update it.
 
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#34
Well congrats on maybe getting the long waited 2.1. I'm not going to sweat much about it since I'm already on 2.2 and it works just fine. Why do people look for details about who to blame? If you're under a contract then Rogers is where the buck stops. Pointing back and forth between R and HTC is pointless and you have to pull teeth to get where you are now. Meanwhile in basements all over the net we've had 2.1 for months and even 2.2 is perfectly fine for many of us.

So I don't care what corporate policy is or what anyone says about the technical ability, this device can run what is currently the latest OS plain and simple. And that's why I buy the phone and not the contract.

Canada is 1/10th the size, so? This is billed as a "world phone" and any differences between them either here or in the big U.S. is trivial, mostly the provider's branding. If Rogers ain't big enough to slap on their brand then we're stupid, not small. They are plenty big enough, again, a handful of developers have done it and so can Rogers.

I hope it works out for ya'll. I gave up on official updates last winter.
 
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#35
drifter136 said:
I think we're being a tad hard on Rogers over all this. It's been stated over and over, the updates come from HTC. HTC people. HTC. Not Rogers. HTC.
Click to expand...

My beef lies not with the software update being unreasonably slow (though that's an issue that should be addressed at lenght in some other forum) but how Rogers has handled the issue. While they bend over backwards to give iPhone owners everything they ask on a gold plate they are brazen in their refusal to even provide accurate status updates on the progress of a simple firmware upgrade for Android phones. This is not a new issue - they were just as bad last year when everyone and their dog got the 1.6 upgrade except for Rogers customers because Rogers didn't feel like it was necessary. And it's worsened by Rogers Customer Service Representatives that know nothing about the products and act as if the customers are being stupid and annoying for asking questions.

This whole mess was caused by a misguided idea that providing information to information hungry customers is a bad idea.

To your point about the device being outdated, that's flat out misinformed. All Android devices are designed to spec to be updatable within limits. Both the 1.6 upgrade (which never came), the 2.1 upgrade (which is now coming) and the 2.2 upgrade (which will never come though there is no good reason for it) work perfectly fine on the device. The reason they are not being rolled out sooner is rooted in HTCs reluctance to support older devices and Rogers' refusal to stand up for their customers.

Overall it's a shameful state of affairs and we, as paying customers, should not be making excuses for them.
 
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#36
That's what kills me. The loudest whiners (yes, that's what y'all are, whiners) are the people that already rooted their phone and are running 2.1 or 2.2. So why complain for an official release? What's the point? Your warranty is gone, you have nothing to gain! You're there! Stop bitching and start bugging cyanogen for some gingerbread! Everybody in this thread has the ability to be on 2.2 right now, yet we're killing Rogers for not having an "official" 2.1 ready to go. I can't decide if it's hilarious or sad. Why make a blog about how you want an official update from your provider when in less time than it took to make that blog you can be running the very latest stuff that's only official on a very very small handful of phones? It makes no sense!

I'm waiting for an update because...I'm not sure why. I'm not rooted, I'm running the 911 update and am very happy with it. I'll update my phone when Rogers has an update for my phone.
 
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#39
drifter136 said:
That's what kills me. The loudest whiners (yes, that's what y'all are, whiners) are the people that already rooted their phone and are running 2.1 or 2.2. So why complain for an official release? What's the point? Your warranty is gone, you have nothing to gain! You're there! Stop bitching and start bugging cyanogen for some gingerbread! Everybody in this thread has the ability to be on 2.2 right now, yet we're killing Rogers for not having an "official" 2.1 ready to go. I can't decide if it's hilarious or sad. Why make a blog about how you want an official update from your provider when in less time than it took to make that blog you can be running the very latest stuff that's only official on a very very small handful of phones? It makes no sense!

I'm waiting for an update because...I'm not sure why. I'm not rooted, I'm running the 911 update and am very happy with it. I'll update my phone when Rogers has an update for my phone.
Click to expand...

Because not everyone can or will root, and quite frankly, they shouldn't have to. Your position is arrogant.

If Android is going to become a mainstream OS (like iPhone, and it's certainly headed in that direction) it has to be accessible to the majority of users. WE are not the majority.

Some people also don't want to lose that warranty by rooting.

I will most likely root. So in answer to your question, why bother doing it if I'm just going to root anyway? I guess because, unlike some people, I am not a dick. I occasionally do things altruistically. I started a blog, the sole purpose of which was to get consumer satisfaction not for me, but for the majority, if possible.

Also, please consider that, like journalists and politicians, if consumers do not keep corporations accountable, they will take advantage of all they can to increase their bottom line.

Companies like Rogers are NOT out to make the world a better, happy place, they are out to make money, as much as they can.

Demanding what you were told you would get (even if they were wrong) is not whining.
 
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#41
Hey I'm not bitching about updates Drifter so calm yourself down. I am still a paying customer and I expect reasonable service, that stuff I'll bitch about thank you very much.

You might be happy with your crippled OS but I'm not. I wasn't happy with the R version after the first month but have been ever since going with alternative versions. Not having a hardware warranty is irrelevant to where the majority of my money is going. The hardware cost is trivial compared to the long term usage cost.
 
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#42
mjschmidt said:
Demanding what you were told you would get (even if they were wrong) is not whining.
Click to expand...

And we will get what we were promised (I choose to ignore the whole 1.6 debacle as there's just too much room for misunderstandings on the part of the source). It might take a little longer than originally planned, but we're getting it. So there's no problem here. And it's only the Android fanboi's that want every latest version on the day it's released. I'm pretty certain 90+% of the Magic-owning public doesn't know there is anything beyond 1.5+Sense. They just liked the touch screen cuz it's "just like my friend's iPhone but cheaper!"
 
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#43
drifter136 said:
That's what kills me. The loudest whiners (yes, that's what y'all are, whiners) are the people that already rooted their phone and are running 2.1 or 2.2. So why complain for an official release? What's the point? Your warranty is gone, you have nothing to gain! You're there! Stop bitching and start bugging cyanogen for some gingerbread! Everybody in this thread has the ability to be on 2.2 right now, yet we're killing Rogers for not having an "official" 2.1 ready to go. I can't decide if it's hilarious or sad. Why make a blog about how you want an official update from your provider when in less time than it took to make that blog you can be running the very latest stuff that's only official on a very very small handful of phones? It makes no sense!

I'm waiting for an update because...I'm not sure why. I'm not rooted, I'm running the 911 update and am very happy with it. I'll update my phone when Rogers has an update for my phone.
Click to expand...

As I read more and more of this thread, you've made it painfully obvious that you know little about Android development.

While the Rogers update does lag behind modder realeases like Cyanogenmod, where do you think the proprietary components of the OS come from?

AOSP can only provide so much of the Android OS core code. Drivers for specific devices are proprietary and the source code for these drivers will never be released to the public.

The 2.1 update to Rogers' HTC Magic will provide invaluable kernel hints and drivers to fix various problems (memory leaks, camera drivers, etc) plaguing modders with their 2.1/2.2 ROMs on the 6.35 Radio.

Just because YOU are happy being inert and doing nothing about getting the latest updates, it DOES NOT mean everyone else is stupid or sad for wanting their update.

Also not everyone wants to root yet want to be able to use 1.6/2.1/2.2 only apps. You can't do that with 1.5. Without some pressure from the likes of Mike we would still be wallowing in 1.5 with no prospect of 2.1.

drifter136 said:
Legacy versions of Android are beginning to diminish – Android and Me

Quote from the article:

"When I recently spoke with a head representative from T-Mobile (at the Galaxy S event)... I also asked about the “No phones left behind” pledge and he told me that only applied to the myTouch Slide."
Click to expand...

I'll take the T-Mobile's CTO word for it over one of their representative at a SAMSUNG event nonetheless.

mytouchfroyo.jpg


Coming soon, we plan to update existing myTouch 3G phones -NOT JUST OUR NEW SLIDE- to the latest software, Android 2.2
Click to expand...
 
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#44
+1 Sined. It is the driver hints that is the only concern to the devs right now.

As for the general public not knowing better Drifter, very true. And if they are happy with the status quo then great. Good for them and good for you. But we don't all use devices exactly the same. My own children kept complaining about the official 1.5. I had wanted to keep them stock but months go by so I finally put 2.1 on theirs and they are happy little geekettes now. I'd never had been able to get them started on devel if they had to put up with poor performance. These aren't just simple phones that happen to do fart apps.
 
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#45
.. have gone their separate ways. I know a guy high up in the Rogers world and he told me a few weeks ago that Rogers has terminated their relationship with HTC. This makes the delivery of 2.1 even more surprising & pleasant, I kept expecting that they would announce the update had been canceled.

It's too bad, because I like both the HTC phones I have had, my friend got the X10 and it's a HUGE battery hog. It won't charge with it turned off and it's much too big for me. I too may have to switch carriers to get a phone I like.

On another note, has anyone noticed how flaky rogers.com is lately? It's been unusable for at least two days now! :mad:
 
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#46
HJKaye said:
.. have gone their separate ways. I know a guy high up in the Rogers world and he told me a few weeks ago that Rogers has terminated their relationship with HTC. This makes the delivery of 2.1 even more surprising & pleasant, I kept expecting that they would announce the update had been canceled.

It's too bad, because I like both the HTC phones I have had, my friend got the X10 and it's a HUGE battery hog. It won't charge with it turned off and it's much too big for me. I too may have to switch carriers to get a phone I like.

On another note, has anyone noticed how flaky rogers.com is lately? It's been unusable for at least two days now! :mad:
Click to expand...


If they did. MASSIVE mistake. HTC has become a MAJOR player in the smartphone market and will only get bigger and will release better devices as it continues to be Android's champion manufacturer as well as front runner for the Windows Phone 7.

I sincerely hope for Rogers sake that they aren't making a massive mistake.
 
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#47
HJKaye said:
.. have gone their separate ways. I know a guy high up in the Rogers world and he told me a few weeks ago that Rogers has terminated their relationship with HTC. This makes the delivery of 2.1 even more surprising & pleasant, I kept expecting that they would announce the update had been canceled.
Click to expand...

Speculation and rumour will get us no where. Unless you can provide proof, probably best to proceed as if it's not true.

EDIT (FOLLOW UP): I posed the following question to Rogers Mary via email:

"Can you confirm whether or not Rogers and HTC continue to enjoy a good working relationship?"

Her reply:

"Roger and HTC continue to have a good working relationship"

That is her official response, and I imagine if she gave an official response that was not the official corporate position, she would likely be dismissed, or at least reprimanded.
 
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#48
mjschmidt said:
Speculation and rumour will get us no where. Unless you can provide proof, probably best to proceed as if it's not true.

EDIT (FOLLOW UP): I posed the following question to Rogers Mary via email:

"Can you confirm whether or not Rogers and HTC continue to enjoy a good working relationship?"

Her reply:

"Roger and HTC continue to have a good working relationship"

That is her official response, and I imagine if she gave an official response that was not the official corporate position, she would likely be dismissed, or at least reprimanded.
Click to expand...

Not to throw gas on the fire, but its possible that she's out of the loop... Rogers is a large corporation, information such as that may be kept quiet, especially internally. Given that the only HTC phone that rogers is offering right now is the Magic+, I'd say this rumor has a ring of truth to it.
 
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#50
thor124 said:
Not to throw gas on the fire, but its possible that she's out of the loop... Rogers is a large corporation, information such as that may be kept quiet, especially internally. Given that the only HTC phone that rogers is offering right now is the Magic+, I'd say this rumor has a ring of truth to it.
Click to expand...

Well, she also told me she had just been on the phone with HTC, so unless it was to tell them to piss off... ;-)

I guess we'll have to wait and see.
 
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