In my recent bill every second text this fee is charged (which has now hit about 57p in a couple of days. What the hell is this all about as i'm on unlimited texts. Any explanations appreciated
Can't connect with customer service for some reason. Turns out it's delivery reports apparently. Swindling bunch of c****
*DELIVERY REPORTS OFF*
It states in your T&C's that you pay for delivery reports
Nope pal
In the price guide it mentions on page 4 that they aren't included, and mentions them in 9 other places, all with a charge of 1p per text listed. So count yourself lucky they charged less than that, and next time read the T&Cs properly.Other charges - see the Price Guide for details. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.
Actually yes it does.
In the price guide it mentions on page 4 that they aren't included, and mentions them in 9 other places, all with a charge of 1p per text listed. So count yourself lucky they charged less than that, and next time read the T&Cs properly.
Oh, and according to your original figures of 0.009p for ever other text and reaching 57p in a couple of days, you sent 6000 texts a day. That's more than one every 15 seconds 24 hours a day for two days. I think not?
Nope pal
BTW, I didn't receive any T&C's when I bought my phone from the Orange shop....apparently I need something called 'an internet' to read them......
ha, i work for orange instore mate so i know it does. its not orange fault your paying extra, its your own fault
personally i tell people about the charge so you dont have to read it.
As i stated it's not in the documents i received!!! I'm not going to grind through terms&conditions online.
I think an extrac harge that i didn't have with voda is certainly orange's fault
I fell foul of that charge too. When I moved from Pay As You Go (where Delivery Reports were not charged), to Contract a couple of years ago. I carried on as normal and only knew about that when I got the first bill and had around
Orange have charged for delivery reports for at least 3 years now. Pretty much all networks now charge for them on their newer contracts.Don't try and tell me what the documents i've recived say. None of it states a delivery report charge! And the reason i comes to 1p is the VAT. And as to your attempts to be wise it's 0.009 (0 pounds and the .009 rounded is .01 also known as one pence!!! That's 57 texts) Wiseguy
Don't try and tell me what the documents i've recived say. None of it states a delivery report charge! And the reason i comes to 1p is the VAT. And as to your attempts to be wise it's 0.009 (0 pounds and the .009 rounded is .01 also known as one pence!!! That's 57 texts) Wiseguy
Ignorance isnt a defence in law, so Orange wont cave in simply because you didnt read the terms of your contract.
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