2.2 Update - HTC Confirms Major Problems

Crosley123 · Sep 4, 2010

HTC has confirmed the 2.2 update is causing severe battery drain issues for many customers. Read below.

My wife and I updated to 2.2 a few days ago; our neighbors four days ago. My wife is using a stock Verizon phone, no additional apps. All of us have seen our batteries go from about 1.5 days of use down to about 4 hours.

Called Verizon who patched in HTC rep. After some serial number checking the HTC rep confirmed there is a major issue with the Incredible and the 2.2 update. A patch will be coming "sometime in the near future". No additonal details.

His recommendation for now: Use the system to kill any processes you are not using but understand many of them will automatically restart anyway. Keep a charger handy for now.

FORUM: Anyone else get this response yet? I know many of you are lucky and are reporting no problems at all, but many of us are affected. And as I said earlier, my wife's phone is stock Verizon with no add ons so it has to be something internal to the phone.

Anyone have any suggestions or insight to help us get a full day out of the phone? Any insight into when this "patch" will arrive?

Thanks!

Mskgreenel · Sep 4, 2010

Sorry to get off track but how are you getting 1.5 DAYS of battery life?

micahjamesnrcal · Sep 4, 2010

Mskgreenel said:
Sorry to get off track but how are you getting 1.5 DAYS of battery life?

LMAO was wondering same thing

Crosley123 · Sep 4, 2010

Prefer answer to my original questions...

But off topic. At home and at work we have WiFi. Seems to help keep the battery life. My wife rarely uses her phone and she USED to get a full two days and sometimes more. But now neither of us get more than 5/6 hours and she isn't even using it.

Help.........

jbh00jh · Sep 4, 2010

micahjamesnrcal said:
LMAO was wondering same thing

Depends on what battery they are using - 1300 , 2150 or 3500 mAh.

micahjamesnrcal · Sep 4, 2010

jbh00jh said:
Depends on what battery they are using - 1300 , 2150 or 3500 mAh.

im sure he would have noted if he bought an upgraded battery for both phones

bjanow · Sep 4, 2010

If your wife is stock, what are you on?

micahjamesnrcal · Sep 4, 2010

Crosley123 said:
Prefer answer to my original questions...

But off topic. At home and at work we have WiFi. Seems to help keep the battery life. My wife rarely uses her phone and she USED to get a full two days and sometimes more. But now neither of us get more than 5/6 hours and she isn't even using it.

Help.........

are you using task killer....obviously something is running over the air to cause that drain... im on day 2 of froyo and battery is great.

34.50 · Sep 4, 2010

Mskgreenel said:
Sorry to get off track but how are you getting 1.5 DAYS of battery life?

Everyone uses their phones differently, so this is definitely possible. I mean look at his wife, she's not using any additional apps, that's just flat out strange to me...definitely not a power user.

Anubis · Sep 4, 2010

Overall my battery life seems about the same i guess.

One big thing I read earlier and just tested on my drive home today is with 2.2 if you are driving and have Google Nav running and the phone plugged in and charging. The phone now uses more power than it is bringing in.

Back on 2.1 it would slowly charge the battery up with Nav running. Now it slowly looses battery charge. Now it does seems to be VERY little. As in during a 45min drive with it plugged in and NAV running it only dropped 1%.

Not a big deal but still odd if you ask me. Wonder why they did that

infinitempg · Sep 4, 2010

Glad to see this thread so I don't have to try to read thru +6,900 replies to find info on this topic.

I upgraded to 2.2 early this week and immediately noticed my battery (1300) was toast quick, my phone was HOT sitting in my pocket doing nothing. Found that task killers don't do squat with 2.2 so uninstalled it. I fully charge my Incredible at night and at work at 8AM with moderate use I'd be at 50% or so by the time I left around 5:30PM. Not anymore.

Today is a prime example as my phone was fully charged this morning, got to work at 8AM. Haven't do anything with my phone except put it on vibrate so it wouldn't ring. Nothing else, and I mean nothing. Now 3 hours later I looked at my phone and my battery is around 50%. 3 hours with NO USE AT ALL.

When I first got 2.2 it was auto-launching things like ScannerRadio, SportsTap, tons of stuff. I have uninstalled just about everything I could that it was auto-launching. So now my running services are :

WeatherService
Mailservice
EASDirectpush
ObexService
Google Messaging Service
DownloadService
SyncService
TransactionService
GenieRefreshService
TouchInput

So, any suggestions on what to kill or how to get more then 4-5 hours life from the battery WITHOUT USING THE PHONE???? What a mess
:mad:

Dream · Sep 4, 2010

Do a factory reset.

ACD168 · Sep 4, 2010

Why not just downgrade back to 2.1....??? then wait for the new "patch" that will never come.

infinitempg · Sep 4, 2010

Dream said:
Do a factory reset.

Kind of nervous about doing that. Have several paid apps, some very touchy setup email accounts to squirrel into my work and home email and tap into all my combined contacts and tons of custom stuff I have done since I've received the phone.

Any advice on how to recover quick after factory reset? :thinking:

infinitempg · Sep 4, 2010

ACD168 said:
Why not just downgrade back to 2.1....??? then wait for the new "patch" that will never come.

Looked online and there is no "roll-back" to go back to 2.1, you have to do some really messed up stuff to go backwards and could really screw things massively up.

Smudgie · Sep 4, 2010

My battery is also horrible now after the upgrade. I guess that I am also going to have to call VZ and complain also.......this is just ridiculous.

gpgofast · Sep 4, 2010

Factory reset!!!!

I did the RUU which required a factory reset and am experiencing NONE of the battery problems you describe. In fact I reverted back to the stock battery from the 2150 that I used previously with no issues. I can't go 2 days, but if I forget to plug in at night I still have battery left in the AM. Still bump charging for extra capacity though, generally a 12-14 hour day of moderate use and I have 33%+ left.

lafester · Sep 4, 2010

yep, please merge this with all the other battery threads.

it is useless to try to troubleshoot your problem with all your 2.1 crap still on the phone.
factory reset is essential if you are having problems.

ACD168 · Sep 4, 2010

infinitempg said:
Looked online and there is no "roll-back" to go back to 2.1, you have to do some really messed up stuff to go backwards and could really screw things massively up.

ummm not true. I was rooted, downgraded to 2.1 did the update.zip of the OTA 2.1, downgraded again to 2.1, did s-on, and accepted the 2.2 OTA official, and then was able again to downgrade with S-ON and the 2.2 OTA. and not im rooted again, until my refurb comes on web. and if that comes with 2.2. I can do the same to downgrade again. go to xda to find it. real easy

Kilo7 · Sep 4, 2010

My batter is good, I did do a factory reset about 2 weeks ago from another issue I was having.

Adamx · Sep 4, 2010

I like my 2.2, but I also have noticed significantly faster battery drain. I think it's caused by my slacker radio, but not sure. My awake time is not inappropriately high, but the battery is just draining much much faster. I have an mah2600 battery. I used to only charge it every other day at most, now every day.

I hope there really is some sort of fix in the works, and this isn't just some BS by the OP. Oh, I did a factory reset already btw. Wiped battery stats, drained and recharged it fully so I know it's not a calibration issue.

Steven58 · Sep 4, 2010

oh geez. not good news.

marcusmpe · Sep 4, 2010

I did a factory reset about a week before the update and my battery life is great. There is probably some bad application killing your battery.

jeffkro · Sep 4, 2010

Mskgreenel said:
Sorry to get off track but how are you getting 1.5 DAYS of battery life?

Indeed, my phone has never been able to go 24hours. Somebody needs to make a standby app.

phumble phingers · Sep 4, 2010

Having the same issues and removed Task Killer and installed the Advanced Task Killer intended for 2.2 Froyo and I have the 1750mha battery. Heard this will resolve the problem because the older task killer isn't compatible with 2.2. I'll let you know how it comes out with the new ATK.
Here's the link to the new ATK.
http://www.pcworld.com/appguide/app.html?id=432134&expand=false

Edit; I removed the ATK because I've been reading more about the battery drain issue and the one reason is because of the ATK constantly running in the background. Besides, I was becoming obsessive on continuously checking it and finding Skype, City ID, VWNav and AmazonMP3. Supposedly Froyo will kill them automatically and with the ATK, it wouldn't kill them.

2.2 Update - HTC Confirms Major Problems

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