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[Horror Story] Asurion will ONLY give you an Eris for your Droid as of yesterday afternoon

I just received a DROID from Asurion today, 8/10/10 for a replacement I called about yesterday.

I was very specific with the rep when I spoke with them that I only wanted a DROID and that no other inferior phone would do.

She put me on hold for a while as she checked inventory, than came back and told me I would be sent a DROID. Apparently they have received a lot of DROID inventory recently, but it comes and goes quickly. Be sure to check specifically with your rep.

As far as I can tell, this is a brand new unit. No scratches at all.

I had asked her about a DROID X but they don't have any. I imagine it will be a while before they do.

I paid the $89 deductible and now have a brand new phone. Nice touch: They send the complete kit with the charger and USB cable so now I have extras.

Jeff

I plan to upgrade to DROID X when they get back in stock and I'll sell this phone.
 
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Uh, most people who lose things often and can do math get the Asurion plan while the phone is still worth a few bucks. If I were to lose my Droid right now, I would make out better than buying one off eBay. After the first year, I usually dump the insurance because it isn't cost effective and you can sometimes even buy a refurb straight from VZW.

If I start seeing Droids on eBay for less than $180 shipped from reputable sellers before Feb (when I would have shelled out that much if I lost my Droid in Feb -the price will have to be lower by a few increments over the next few months for it to be even,) I'll consider it. Until then, I don't feel the need to make people feel stupid or like they're wasting money for buying the insurance.

I apologize if I made anyone feel stupid, that was not my intent. My goal was to point out that these plans are huge moneymakers for the companies that offer them, and financial losers for the consumer, and to try to get folks to think about the real cost of these plans before they sign up. Asurion&Verizon want you to sign up based on the emotional fear of losing your shiny new phone -- the "I'll just keep the plan for a year" mentality is just what they're counting on -- at which point you've paid them $100, and even if you lose the phone, with the $90 co-pay, they're laughing all the way to the bank. As I said in my earlier e-mail -- each person makes their own choices, and I've decided to keep the cash now knowing full well that someday I'm going to have to shell out for an extra phone.
 
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Well I am glad they are still sending out Droids because i just dropped my on the cement and the screen is cracked up!! Oh what a day. I do however wonder if they will start sending out the Droid 2 as a replacement. My phone works fine as of now. So i think i will hold off and see what happens in the next few weeks before i try to get it replaced.

Sorry did not see the new poll post about this. I will add this to that one.

http://androidforums.com/motorola-droid/143576-asurion-claim-debate.html
 
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No, I haven't forgotten about this thread or our friendly debate :). You make valid points, which I have to admit, is far beyond what most people make in the anti-insurance field, any way. However, I still firmly stand by my past statements and do believe, that you are right in some aspects, however... not all of us can squirell that money away. It's a temptation for other indulgences that I my self am all to guilty of. That being said, insurance is insurance. I, and hundreds of thousands of others are paying for it. Albeit there are other alternatives, as you stated, but that being said it's not always the solution. It's an investment like anything else, that like it or not (minus the $200+ early cancelation you're stuck with... let's think, get a phone for 199.99 pay the activation, get your accessories and what have you, then cancle to get a new phone ((yea, I know that's not what you said)) costs the same/more in the long run) you are stuck with for year/two years. Regardless of anything else, you should get what you pay for. And it's not for a sub-par device... being in my position where I've already paid for quite a few months that money is gone for something that I thought was being protected, so to say that squirelling the money aside would solve this issue, it doesn't. It's paid for already. Just give me what I'v paid for, either a new Moto Droid or a device that is atleast comprabable... I.E HTC DINC or better. Do not give me a subpar device for a high end device I'm PAYING for each month. Someone gave a great example, say you're paying for a top of the line BMW/Mercedes. This model was released as a top of the line model when you purchased it, however since then a new model has been released that replaces your model and they kept the lower end model as it's still selling very well as it's more affordable off the bat. You get into a wreck, your used model is still worth 40,000k Kelly Blue Book and the model below yours is being priced at 33,000k KBB, so your insurance tells you that since your model is no longer in production they are going to have to give you the lower priced, yet still not bad cars, KBB value. This doesn't happen. You get the value for you car, and depending on how long you've had it, the same car. Not a lesser car, but perhaps a lesser value in this investment. But I'm not complaining they can't give me the lesser value (in this case, the SAME phone) I'm complaining cause it's not even an option without waiting a rediculous amount of time. I hope this rebuttle has struck some nerve, whether you agree or not, to atleast see my (our, a.k.a the community of individuals that have already paid) SIDE of the story. Just give me what I'v paid for or something equivlanat. I shouldn't have to sacrifice ANYTHING in this new phone. And that's what they are telling me. I get some stuff, I lose some stuff. I don't gain ANYTHING!!! Not a DAMN thing! Old version of Moto Blur, that's IT. If I'm getting Moto Blur it's going to be on D2 or X. Not on an older phone that ALSO is on it's last breathe. They give me, oh let's say, an Eris that is just about as gone as the D1. That breaks, so they give me an Ally because they're is not phone equivalent and it's the next logical step (hypothetically, of course). If I go down, and that device goes out of existance, I'm not even going to get a phone that's above my D1. So I go from a D1, to a P.O.S (Eris, just an example) and that goes so I get a new phone that STILL isn't even as good as my D1. It's a cycle that the average consumer will fall to. And I, for one, refuse to be part of it.
 
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Call Assurion to file my claim, droids on back order, was offered the usual 3 replacements. I told the rep they werent compareable phones.
I asked for an Incredible as the replacement, she put me on hold then came back and said that they couldnt offer me one. I asked to be transfered to a supervisor, she transfered me, and I was told right off the bat that I could get the Incredible as a courtesy replacement. :)

Got it coming in the mail tomorrow.
 
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Asurion, the only mobile phone insurer, will NOT replace your Droid with another Droid, just an Eris. Do with this information as you will.

Asurion is a terrible company. They just got caught for giving people conterfeit Blackberry batteries. Yes, fake counterfiet blackberry batteries.

I suggest, you see an attorney that deals with class action law suits. The asurion complaints are numerous online. All it takes is 1 brave customer, a fiesty attorney, and you can make a difference, and stop stupid companies like asurion from ripping off customers.
 
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I figured out how to cure this problem....I went back to my Blackberry Storm2. Rather than take the chance of having an inferior phone crammed down my throat, I traded someone my Droid for their Storm2 so if something does happen at least I will get the phone I'm currently using as a replacement. I am eligible to upgrade in Dec. so when the time comes I'll go back to Android then...probably the Droid2.

Yeah yeah, Blackberry sucks....but it does what I need it to do, and I can type better on the surepress screen than I can on the Droid's touch keyboard.
 
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I figured out how to cure this problem....I went back to my Blackberry Storm2. Rather than take the chance of having an inferior phone crammed down my throat, I traded someone my Droid for their Storm2 so if something does happen at least I will get the phone I'm currently using as a replacement. I am eligible to upgrade in Dec. so when the time comes I'll go back to Android then...probably the Droid2.

Yeah yeah, Blackberry sucks....but it does what I need it to do, and I can type better on the surepress screen than I can on the Droid's touch keyboard.

This seems like a ridiculous way to "cure this problem".

You got rid of your Droid because of the slim chance that you might need to use the insurance?
I dont get that logic.
Seems like you just wanted the Storm 2
 
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This seems like a ridiculous way to "cure this problem".

You got rid of your Droid because of the slim chance that you might need to use the insurance?
I dont get that logic.
Seems like you just wanted the Storm 2

Exactly....part of that was a joke by the way. And yes, I did want the Storm2....this is the third time i've gone back to the S2, and for good reason...it's a solid device that has never failed me or caused me aggravation. The Droid is nice, it can do quite a bit, the browser is better, but when it comes to actually using my smartphone for what it was purchased for (lots of typing), the S2 fits the bill.
 
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Exactly....part of that was a joke by the way. And yes, I did want the Storm2....this is the third time i've gone back to the S2, and for good reason...it's a solid device that has never failed me or caused me aggravation. The Droid is nice, it can do quite a bit, the browser is better, but when it comes to actually using my smartphone for what it was purchased for (lots of typing), the S2 fits the bill.

Nothing wrong with liking one phone over another...
Enjoy your BB
 
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After talking to several people at Assurion a supervisor said he could send me an Incredible to replace my Motodroid. I'm supposed to get it tomorrow (monday). Now I just hope they send a house/car charger with it and don't just ship the basic phone. My phone had a protective case on it that was ruined also. We'll see what shoes up tomorrow.
 
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After talking to several people at Assurion a supervisor said he could send me an Incredible to replace my Motodroid. I'm supposed to get it tomorrow (monday). Now I just hope they send a house/car charger with it and don't just ship the basic phone. My phone had a protective case on it that was ruined also. We'll see what shoes up tomorrow.

Doesnt the droid and inc both use same micro usb charger?
 
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I dont understand why people expect to get an inc. Personally there is a reason i got a phone with a keyboard if i wanted the inc then i would have gotten that. I would much rather the replacement be a droid 2 because that IMO is the same phone only newer so thats what you should get if not a droid 1
I would have been happy to get the original droid,a Droid2, but at that time I had only heard that some were being replaced by Incredibles if you made a big enough stink about it. Everything else they offered was out of the question. As far as expecting an Incredible -I didn't expect anything. The only thing I expected was to either get a replacement droid1 or a phone of equal or better value-not lowere value. That's the way I treated my customers when I was in business and It ALWAYS paid off in the long run. For me. I never really liked the keyboard cause my fingers are too fat and clunky. I found better results with the on screen keyboard-hey, but that's just me.
 
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Asurion is still trying to screw people over and offer them the Eris and Devour as replacements. Last Thursday (Aug 26th) I legitimately lost my original Droid. I was on my way to work on my motorcycle and left my phone in my pocket. It fell out on the highway. I called Thurs afternoon after my lunch hour trying to find it. Made a claim and they offered me the Eris. Declined that option. Then I was offered the Moto Devour which has a lesser camera, no LED flash and smaller screen, not to mention a old OS which will never be updated to FROYO 2.2. I declined that. Well she then went and spoke to a "supervisor" and came back with these options. Be put on a waiting list for the original Droid or to accept a Droid Incredible. I tool the Incredible because it was available now and needed a phone. I wish the X was an option though.
 
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After 3 months of bull sh*t they finnaly offered me an DInc, let me tell you... the phone is gorgeous. There are deffinately things I don't like about SenseUI i.e the phone book and how it manages my contacts in general, I prefer vanilla. But over all it's gorgeous. Unfortunately for me, I'm plagued by the DInc reception issue in my home. I went from 1.5-2mb/ps on my Moto Droid to about 150-200kbps on my DInc. It's usualy lower, that's been my HIGHEST. On average it's about 80kbps :/
 
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After 3 months of bull sh*t they finnaly offered me an DInc, let me tell you... the phone is gorgeous. There are deffinately things I don't like about SenseUI i.e the phone book and how it manages my contacts in general, I prefer vanilla. But over all it's gorgeous. Unfortunately for me, I'm plagued by the DInc reception issue in my home. I went from 1.5-2mb/ps on my Moto Droid to about 150-200kbps on my DInc. It's usualy lower, that's been my HIGHEST. On average it's about 80kbps :/

3 months??? Had they offered you a D1 at any point in that process?

---edit--sorry for not reading your other post; it's late night, and your post looks like a novel to me right now ;)
 
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we'll, let the fun and games begin. so awhile back i pressure washed my phone, yes, it was an accident. i manged to rip the battery out and shove it oin a sack of rice for a couple days, cuz i did not want to deal with this circus. well, it has been degenerating more and more ever since and toda i had to pull the battery 4 times, once i had an incoming call and no way to answer it. other times it is just unresponsive.

well, i just got off the phone with assured, they claim they are sending me a droid, we'll see. i was adamanant about them being sure, because i did not want to deal with some substitute but she was also armament that they have them in inventory right at this very moment. tomorrow will tell, might be a bad day for me, or a really good day.
 
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we'll, let the fun and games begin. so awhile back i pressure washed my phone, yes, it was an accident. i manged to rip the battery out and shove it oin a sack of rice for a couple days, cuz i did not want to deal with this circus. well, it has been degenerating more and more ever since and toda i had to pull the battery 4 times, once i had an incoming call and no way to answer it. other times it is just unresponsive.

well, i just got off the phone with assured, they claim they are sending me a droid, we'll see. i was adamanant about them being sure, because i did not want to deal with some substitute but she was also armament that they have them in inventory right at this very moment. tomorrow will tell, might be a bad day for me, or a really good day.
let us know what u got
 
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just got a droid in the mail. it probably used to belong to one of you guys who ended up with an inc or x instead. i was sort crossing my fingers for a droid2 but i am more than happy to have a 100% droid instead of a glitchy water damaged unit. to bad assurion did not cover the invisashield, i have to go sink another 30 bucks into that again.

hopefully this unit will last me through the end of 2011 and be faithfully retired for a bad ass 5 gig quad core with terabyte of solid state memory that can read my mind. they will cal it the cylon.
 
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just got a droid in the mail. it probably used to belong to one of you guys who ended up with an inc or x instead. i was sort crossing my fingers for a droid2 but i am more than happy to have a 100% droid instead of a glitchy water damaged unit. to bad assurion did not cover the invisashield, i have to go sink another 30 bucks into that again.

hopefully this unit will last me through the end of 2011 and be faithfully retired for a bad ass 5 gig quad core with terabyte of solid state memory that can read my mind. they will cal it the cylon.

should have checked into this!
http://androidforums.com/motorola-droid/163336-screen-protector-website-scam.html#post1487171
 
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