Was sold a used phone... Need some advise.

Take action immediately!

1. Have you called the Attorney General's office yet?

2. Have you posted this on Rip-Off report? Use full names of everyone you have talked to. It is not illegal to tell the truth.

3. Write a letter to Dan Hesse.

4. Call your local Consumer Reporter at your local news station. The ones in the Orlando area are sharks. They would eat this stuff up.

5. Contact one of those cheesy lawyers and see if they can sue for mental distress for that bitch calling you a liar!

Hhmm, also if possible maybe record the conversations each of you are having? Or even better yet video record it to have some kind of proof.

sitlet said:

So I went into the sprint store today to get a replacement phone that I was promised a while ago, but couldnt get because they were out of stock. The guy goes to the back and gets what looks to be a new phone. But I noticed there was red marker all over the UPC and esn stickers on the phone and on the box. Kind of wierd I thought, but everything looked new. When I left, I did a ##786# and found the phone was activated on 8-10, had over 1000 calls, and was NOT refurbished. So now I am in the same boat, Sprint gave me a USED phone.

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Was this phone sealed?? The phone itself, in a plastic bag? file a complaint on bbb.org as well.
One of the best ways i believe to tell if a phone is new or not is to look for the seal....or can that seal be put on refurb phones as well? anyone?


A friend of mine was sold a used phone as well (had a bloody screen protector on it), but he noticed it while he was in the store....the store called him back the next day for a brand new one. Think of how many customers, that did get a used phone sold to them and dont even notice.

1. Have you called the Attorney General's office yet?

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Yes, and the BBB, which usually sprint will bend over backwards when they hear about it, but this time I got a call back from the same "executive supervisor" I was currently talking to. She actually told me not to contact them anymore, because it will actually hurt my case...

3. Write a letter to Dan Hesse.

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I would LOVE to, but I cant find his phone/email/address anywhere.

Hhmm, also if possible maybe record the conversations each of you are having? Or even better yet video record it to have some kind of proof.

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I have been recording every call to sprint since about 2 months ago when they lied to me about a discount for renewing my contract. Unfortunately this has gotten me nowhere, because every time I tell them I can play back a recording when so and so said this, they say it doesnt matter.

Was this phone sealed?? The phone itself, in a plastic bag? file a complaint on bbb.org as well.
One of the best ways i believe to tell if a phone is new or not is to look for the seal....or can that seal be put on refurb phones as well? anyone?

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I thought the phone was sealed, it was definetly in a new box. but when I got home I realized the charger and cord were not sealed, and the instruction manual was opened. Again, I have already contacted the BBB, but everytime I do, I get a call from this same executive lady, who is absolutely NO help at all.


So apparantly I have literally reached the top of the customer service ladder, and they wont give me what I want. I have been told MANY times by reps and supervisors to leave sprint, which I feel is just absolutely horrible service, especially when sprint should be fighting to keep every customer they have.

I think this whole thing is mad. Return the phone and be done with it.

Good luck sitlet! , forget the accessories being wrapped, i hope this helps others, the phone itself should be in a plastic bag with a seal, a seal if you tear open, takes some of the plastic wrap with it.

Yep BBB - Sorry to hear you had to go through his crap.

mcnutty said:

I think this whole thing is mad. Return the phone and be done with it.

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I cant just return it since I'm past my 30 days. I figured since I talked to the manager yesterday at the store he would see their mistake and give me a different phone, but clearly he doesnt think they did anything wrong.

Darkshear said:

Sprint CEO's Phone Number, And 25 Other Sprint Execs' - The Consumerist

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I found that site too, but that is over three years old, and that guy isnt even the CEO anymore.

This is horrible what you guys have had to go through!! I had the evo for about 3 weeks when it forts came out. I ended up returning it because I was having soo many issues with it. Now I'm missing it, but with these stories I am scared to go back to Sprint. I do miss the everything data plan and price. I just dunno if its worth the hassle. I hope you all having this problem can get things figured out!

sitlet said:

I cant just return it since I'm past my 30 days. I figured since I talked to the manager yesterday at the store he would see their mistake and give me a different phone, but clearly he doesnt think they did anything wrong.

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Sorry, just looked at the original post dated 9.4 that stated, got a phone last week.

vampash1987 said:

This is horrible what you guys have had to go through!! I had the evo for about 3 weeks when it forts came out. I ended up returning it because I was having soo many issues with it. Now I'm missing it, but with these stories I am scared to go back to Sprint. I do miss the everything data plan and price. I just dunno if its worth the hassle. I hope you all having this problem can get things figured out!

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Sprint is great. Price is way better than other carriers. I have no idea why someone would let this go past 30 days. Somewhere you have to take responsibility for it all.

OP states he purchased a phone last week on 9.4 and if that is accurate (give or take a few days), he can return the phone with no questions asked.

sitlet said:

I have been recording every call to sprint since about 2 months ago when they lied to me about a discount for renewing my contract. Unfortunately this has gotten me nowhere, because every time I tell them I can play back a recording when so and so said this, they say it doesnt matter.

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You want to get their attention? Post the recordings on YouTube and let everyone hear how Sprint treats their customers. I bet you get a call from Sprint within a week offering you anything you want just to take down the recordings. Before you do it though, make sure recording phone calls is legal in your state.

Just to make it easy for you return the phone and activate your old phone.. Its that easy... Then go on a search for another one... Thats all.. If your still in your 30 days.. Its being made waaay harder then what it has to be..