Hate t-mobile, love HTC

Hello, to be fair you have unlocked the phone. All of these networks are businesses at the end of the day and are primarily here to make money. yes of course customer happiness and the rest is going to help with that and yes T-Mobile as well as probably all the other networks do need to improve service. But if you unlock your phone I assume you want to use other sims in it and therefore T-Mobile lose money. Fair enough they try to protect revenue. Just my opinion and I'm really glad you have still managed to get your phone sorted anyway.

alackman said:

Hello, to be fair you have unlocked the phone. All of these networks are businesses at the end of the day and are primarily here to make money. yes of course customer happiness and the rest is going to help with that and yes T-Mobile as well as probably all the other networks do need to improve service. But if you unlock your phone I assume you want to use other sims in it and therefore T-Mobile lose money. Fair enough they try to protect revenue. Just my opinion and I'm really glad you have still managed to get your phone sorted anyway.

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That is a very fair and accurate post.

Ummm it did say the father was the account holder, and that he (the user) doubts if he'd get a contract AND 'its stated in the contract'
I'd suggest there was a contract, so TM will still be getting their payments.
Now onto debranding/unlocking.
Why didnt the owner (the father) call TM and tell them they were going abroad and wanted to take the phone but use a 'local' sim. Most cellphone operators will unlock after a month or so anyway. That way its legal, and warranty is unaffected. Its also easier, and doesnt cost.
Sometimes being polite works wonders.

Glad HTC are looking after their end users, even if the operators aren't. Vodaphone lost 3 customers in this household because of poor care.

thing is, they may say that it's in the contract, so unlocking voids your warranty, but im sure t-mobile would rather keep a customer than stick to a little clause in the contract..

you could start saying how its ridiculous, carphonewarehouse provide their phones unlocked to begin with, and you're seriously considering changing from them.. could work

BarnumC said:

I'd suggest there was a contract, so TM will still be getting their payments.

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But if he is using other SIMS in the phone then T-Mobile are being done out of potential revenue. When these companies come up with their phone pricing they take into account likely payments above the monthly contract fee. Which is why excellent phones are so cheap today.

BarnumC said:

Most cellphone operators will unlock after a month or so anyway.

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That is news to me. Who exactly are you referring to?

BarnumC said:

Most cellphone operators will unlock after a month or so anyway. That way its legal, and warranty is unaffected. Its also easier, and doesnt cost.

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Untrue. It costs between

TMobile with the G1 would unlock within 30 days of you getting the phone. Virgin will unlock your phone after 30 days too At least they did for me. Tell them youre going abroad, you need to use a local sim so as not to pay roaming fees and by and large they will go out of their way to help.

Found this from the interweb

Thanks for your email to Virgin Mobile about unlocking your phone.
To have your phone unlocked, simply drop in to the shop you bought it from and ask for your unlock code. They'll be able to search their systems, retrieve the code and unlock your phone for you.
Just to let you know, we can only get our hands on the unlock codes for any Virgin Mobile phone sold online, over the phone or in any Virgin Megastores or Megastores Xpress.
As soon as your phone is unlocked, you'll be free to slip in any SIM card you like

From their current T&C
We may unlock your handset during any Minimum Term but this Agreement will still continue and you will still be required to pay the Charges for your Contract Allowance until the end of the Minimum Term. For security reasons you will also need to register the handset you wish to unlock with us before we unlock it for you.


T&C here
Virgin Mobile: Mobile Phones & Mobile Broadband - PAYG & Monthly

So you see they still get their money, you get your phone unlocked and should anything go wrong the company will keep you sweet. If there is any way to wriggle out of it, they will, and in this case they have, but your dad still has one major weapon.. his loyal service

Always ask the operator, they have a duty of care towards you, they also wish to keep you happy and retain your custom. I hope Quazar you get it sorted out, and that your father tells TMobile that after this debacle he will be leaving them and can he please have the PAC code for his number. As soon as that is mentioned they know he is serious about going and will be referred to the retentions dept. THEY have the skills and the authority to retain you at whatever (within reason of course) cost... 10 years of custom is worth keeping.

hold on before u praise HTC theyve had my desire for 3 weeks & still no idea when im gettin it back !!! rant over

DjLukeW said:

Also networks only offer warranty repairs as they didnt make the product) And unlocking voids the warranty as stated in T&C's.

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Show me where it specifically mentions this in T-mobiles terms.

Debranding voids your warranty, unlocking to use the phone on another network doesnt.

A network might decide to try to get out of a warranty, but it can't get around your basic statutory rights. If you haven't made any modifications to the phone, and you've used the phone's own software to unlock (i.e. you've entered a code), the manufacturer's warranty is still intact.

teppic74 said:

A network might decide to try to get out of a warranty, but it can't get around your basic statutory rights. If you haven't made any modifications to the phone, and you've used the phone's own software to unlock (i.e. you've entered a code), the manufacturer's warranty is still intact.

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Exactly.

nx1977 said:

Exactly.

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Hi guys just a quick add here, its an interesting topic as I deal with this kind of thing daily.
Unlocking a phone does not void warranty, the manufacturer
determines the warranty terms and conditions. T-mobile just mirrors the terms in their Contract.

The reason that unlocking is discouraged is because T-mobile provide contract devices at
a discounted rate as they depend on recovering the cost via line rental and the revenue gained from the inbound calls made to the associated SIM. Mobile networks don't want you using other network SIMs as most of their money is made from cross network inbound calls.

It doesn't make it right but its the nature of the mobile industry.

ok fair one, t-mobile still getting their monthly money. But I still think that it is acceptable to place these caviats into their contracts. They have to have a one size fits all when it comes to the legal stuff. There is no way they could say to one customer that the warrenty is now lost and another that they can still use it depending on how mcuh money that customer paid to the company on a monthly basis. Bottom line, if you dont want a phone to be locked to a network, buy one that isnt and your warrenty will be fine, if you dont want a phone that is branded, buy one that isnt etc etc. I myself am regretting not paying the extra