I am writing about my Samsung Galaxy (i7500). I have many issues with my phone. Firstly, the phone has not been supported properly by O2. There are new firmware releases for this phone which aren’t available via the normal method of updating the phone. This means faults that have been corrected do not reach customers. The software provided with the phone does not work. There are problems related to the operating system, which neither O2 customer support nor the O2 gurus have been able to solve. There are not software updates provided even though it is one of the features provided by the phone. There is more support for the iPhone compared to the i7500. It is understandable that you would provide more support to a phone series which provides more revenue, but the support for other smart phones provided by the O2 has been diminished considerably due to it. It has reached the extent that I have considered leaving O2 as Customer support has not provided me with much assistance so it has required to seek help elsewhere which I think would not happen if the proper support was originally provided. Also, emails sent to O2 customer support have not been replied to within two weeks let alone two days. Finally, my phone was only posted for sale on the O2 site for three months before being abruptly removed, is there was a reason for this. I understand that O2 has no control over the phone manufacturer. However, I feel that I am entitled to some sort of compensation for the poor support received, which is below the usual high quality provided by O2. This is highlighted by the two links provided below which show that neither your online store nor the Samsung showcase display the phone which I purchased from you, considering this phone was less than a year old and relatively young, it does not bode well for me that any evidence of its existence has already been removed.
Mobile Phone Offers from O2
Smartphone | SAMSUNG
As I understand there is nothing you can do about the phone and its update. I would like to change to a different phone, preferably free of charge. However, I do not mind paying for some of the cost within reason. Thank You.
Second one still waiting from a couple of days ago.
Really frustrating and they've ensured that they'll be losing a customer as soon as I can get out of contract 
