Just got my second bill. Sprint decided to wait until the second bill to gouge me for three activation fees. Then they gave me the employee discount that was supposed to apply to all of my phone charges (confirmed before I broke my AT&T contract) only on the first line.
I called Sprint Customer service and got told flat out, "sorry about your luck. The discount changed after you got your phone, we're not contractually obligated to give it to you."
I explained that I switched only because my bill would be a bit cheaper than AT&T, and now I'm committed to Sprint and am not getting what I signed up for.
As I escalated up the chain, each person got ruder. When I asked the last person if he at least understood my frustration at being misled, he told me that he wasn't in my situation and couldn't say. I asked for his full name or name and last initial. He wouldn't give me either. HE said he had no badge ID either. I asked to speak to his boss and get his boss's name. He refused to give me the name and when I asked why, threatened to terminate my call.
My local Sprint salesperson, who originally had assured me of my discounts, is now researching this.
I had been with AT&T for 4 years, and although their phone service was often lousy, their customer service was always polite and sympathetic. Sprint's was "screw you, we got you now."
Ugh!
I called Sprint Customer service and got told flat out, "sorry about your luck. The discount changed after you got your phone, we're not contractually obligated to give it to you."
I explained that I switched only because my bill would be a bit cheaper than AT&T, and now I'm committed to Sprint and am not getting what I signed up for.
As I escalated up the chain, each person got ruder. When I asked the last person if he at least understood my frustration at being misled, he told me that he wasn't in my situation and couldn't say. I asked for his full name or name and last initial. He wouldn't give me either. HE said he had no badge ID either. I asked to speak to his boss and get his boss's name. He refused to give me the name and when I asked why, threatened to terminate my call.
My local Sprint salesperson, who originally had assured me of my discounts, is now researching this.
I had been with AT&T for 4 years, and although their phone service was often lousy, their customer service was always polite and sympathetic. Sprint's was "screw you, we got you now."
Ugh!
