Warranty Replacement for Droid 1---What did they tell you and what did they send you.

smacky · Oct 1, 2010

Are there two types of keyboards on the D1? I could have sworn the hard keyboard had flat, maybe almost-recessed keys. I got one where they're convex, which makes it actually my favorite keyboard. But I thought in a dummy I used back in November had the flat keys which made it really hard to type.

robdroid33 · Oct 3, 2010

Currently waiting on my third refurb D1. The first one was perfect except for the LED stayed on all of the time. The battery door on the second one would not seat flush with the phone. It would stick up about 1/8 inch along one side. I have actually kept the first one since to me the light situation was better than having the battery door snag on everything. Will update when the third one gets to me. Oh, my original phone had a possesed touchscreen. It would randomly "touch" hundreds of times in 10-15 second increments.

reburns · Oct 3, 2010

My Droid 1 touchscreen went on the fritz and I went into the local store. They told me that they could ship me a replacement D1 and I said that was unacceptable and would cross the parking lot to ATT. I left with a Droid2. Shoulda swiped the MicroSD card out first. ;-). The Droid2 is a noticeable upgrade.

I do think that it's unacceptable to have retail locations but not equip them with hardware to resolve failures. Failures is part of the territory.

Sportster · Oct 4, 2010

I've got a battery problem with my D1. It will say 80% when I shut it down and a few times now it will come back up saying 5% left. So I called Verizon about it because no one in the area has a replacement batt for the thing. The rep was real nice. He checked his area for a replacement battery and to my surprise said there was none! No batterys? Ok,whatever. So he goes 'I'm going to have to swap out your phone". WHAT? That just seems flatout nuts to me. I thought about it....asked him what will the replacement be. He said a D2 refurbished. Had he said a D2 new, I'd have jumped at that. But since he said refurbished I asked him won't a D2 battery work in my D1 because I'd read about the extended one working. He said HEY you make a good point there! Lemme check. Sure enough, new batt coming this Tues. I don't know enough about the D2 to jump on that bandwagon jussst yet so that's another reason I didn't let it happen. Besides I like this phone! I have no clue if the D2 can be rooted or roms or ANY of that so no go joe! He did say the Droid World? is coming out soon. Anyone heard anything about that one?? He agreed about waiting for upgrade till this July. Said there will be alot of upgrades to the phones by then.

bloomer8523 · Oct 4, 2010

i'm on my third refurb. the first one wouldn't read my sd card, the second one the screen went crazy, the current one the headphone jack only works if the headphones are in a certain place and if it moves at all it goes nuts.

what do you think I should do, im getting pissed with all these phones that i have to send back

brocja01 · Oct 4, 2010

brocja01 said:
I got my second D1 replacement yesterday. So far, I'm really lucky. It seems to have the "raised" key keyboard that everyone wanted with the D1. I just finished rooting it and am backing up the stock rom as I type. So we'll see how it goes. I kinda wish I got a different phone, but am happy with this D1.

Well, I've had the 2nd D1 for about a week now. Really couldn't be happier. I've since rooted and have Liquid 1.7 running the 1K kernel and the Galaxy S theme and am very happy. As long as the phone keeps chugging away, I'm going to be very happy. For the guy who is on his 3 refurb and now that was is all screwed up, I'd call and really complain and ask for something better.

robdroid33 · Oct 5, 2010

Got mt 3rd D1 refurb today. So far so good. Fingers crossed.

bloomer8523 · Oct 5, 2010

after 4 droids and 3 refurbs and a hr on the phone, with 5 different people they are sending me a new incredible.

obutto · Oct 5, 2010

I called up Verizon about a headphone jack issue. It looks like I'm going into the store tomorrow. I hope my store reps aren't complete ******s like last time or else I'm going to explode on them once and for all...

Droid #3 for me if I get it replaced.

Motormech · Oct 6, 2010

Sportster said:
I've got a battery problem with my D1. It will say 80% when I shut it down and a few times now it will come back up saying 5% left. So I called Verizon about it because no one in the area has a replacement batt for the thing. The rep was real nice. He checked his area for a replacement battery and to my surprise said there was none! No batterys? Ok,whatever. So he goes 'I'm going to have to swap out your phone". WHAT? That just seems flatout nuts to me. I thought about it....asked him what will the replacement be. He said a D2 refurbished. Had he said a D2 new, I'd have jumped at that. But since he said refurbished I asked him won't a D2 battery work in my D1 because I'd read about the extended one working. He said HEY you make a good point there! Lemme check. Sure enough, new batt coming this Tues. I don't know enough about the D2 to jump on that bandwagon jussst yet so that's another reason I didn't let it happen. Besides I like this phone! I have no clue if the D2 can be rooted or roms or ANY of that so no go joe! He did say the Droid World? is coming out soon. Anyone heard anything about that one?? He agreed about waiting for upgrade till this July. Said there will be alot of upgrades to the phones by then.

I have both a D2 and a D1 and they both use a "Motorola BP6X" battery for the stock non extended battery.

skiahh · Oct 6, 2010

Droid #3 on the way. If it doesn't do wifi (and my hopes are low), I'll be asking for a different phone.

Note: I've successfully connected a friend's DX and D2 to my router, so it's not on this end and there are 2.2 phones that will work for me!

Sportster · Oct 6, 2010

Yea Motor,got the replacement batt in the mail today,free. So far it really seems to be holding a charge longer than the messed up one,which is a good thing.

destes37 · Oct 6, 2010

After 3 CDLR's(D1) and a very rude sales consultant I now have a new Droid 2 on the way. I believe I only was offered the D2 because of the rude sales person I encountered the day before. Strongly worded email 1, rude VZW employee 0.

calbruc · Oct 10, 2010

Because of threads like this, I dealt with seriously reduced call volume for months on my Droid. Then my headphone jack started to go. So I bit the bullet and got a refurb replacement.

I've been using it for a few days and so far it's flawless. Looks, feels, and operates like new. Grabs a GPS signal much faster than my old phone. Guess I got lucky.

It's a flat keyboard, btw, and the soft-buttons are white, whereas my old Droid was bumpy and the lights were purple-ish.

brnr17 · Oct 11, 2010

calbruc said:
Because of threads like this, I dealt with seriously reduced call volume for months on my Droid. Then my headphone jack started to go. So I bit the bullet and got a refurb replacement.

I've been using it for a few days and so far it's flawless. Looks, feels, and operates like new. Grabs a GPS signal much faster than my old phone. Guess I got lucky.

It's a flat keyboard, btw, and the soft-buttons are white, whereas my old Droid was bumpy and the lights were purple-ish.

same here, got mine originally in december and the issues have finally been enough. I'm already "super hopeful" since their 2 day shipping is now on day 5. I guess i was surprised they even warrantied it after this thread i made several months ago!

http://androidforums.com/motorola-droid/58821-droid-does-fly-bounce-skid-slide-then-dodge.html

obutto · Oct 11, 2010

brnr17 said:
same here, got mine originally in december and the issues have finally been enough. I'm already "super hopeful" since their 2 day shipping is now on day 5. I guess i was surprised they even warrantied it after this thread i made several months ago!

http://androidforums.com/motorola-droid/58821-droid-does-fly-bounce-skid-slide-then-dodge.html

Holiday weekend sucks doesn't it

?

Yeah I'm in the same boat as you guys. Held off replacing my Droid but finally decded to do it. Idk what will happen

.

brnr17 · Oct 11, 2010

Got the Furb today. Honestly looks brand new. Slider is tight like a tiger, power button works well, even the camera button is shiny gold lol ... we'll see what happens in the next few days. Hopefully she works out!

zmaster · Oct 11, 2010

I dropped my D1, screen went dead. Phone is still functioning, getting calls, emails notofications, etc.
I voice dialed Verizon, they said it is still under warranty. got shipping confirmation, they are sending refurb for tomorrow delivery.

Question 1: my D1 is rooted. will they be able to identify this, and give me CRAP??
Question 2: reading all the posts about numerous problems with refurbes being sent back to Verizon; should i keep my original D1 until good working refurb received?
What can i do to un-root original?

thank you All

brnr17 · Oct 11, 2010

zmaster said:
I dropped my D1, screen went dead. Phone is still functioning, getting calls, emails notofications, etc.
I voice dialed Verizon, they said it is still under warranty. got shipping confirmation, they are sending refurb for tomorrow delivery.

Question 1: my D1 is rooted. will they be able to identify this, and give me CRAP??
Question 2: reading all the posts about numerous problems with refurbes being sent back to Verizon; should i keep my original D1 until good working refurb received?
What can i do to un-root original?

thank you All

well i'm guessing any refurb you get will have a functioning screen .. so logic tells me to send your phone back when the refurb gets there, and if you find any problems call back in.

skiahh · Oct 12, 2010

zmaster said:
I dropped my D1, screen went dead. Phone is still functioning, getting calls, emails notofications, etc.
I voice dialed Verizon, they said it is still under warranty. got shipping confirmation, they are sending refurb for tomorrow delivery.

Question 1: my D1 is rooted. will they be able to identify this, and give me CRAP??
Question 2: reading all the posts about numerous problems with refurbes being sent back to Verizon; should i keep my original D1 until good working refurb received?
What can i do to un-root original?

thank you All

It's possible that they will charge you for a full replacement phone after they get it back if they test the phone and find it rooted. That specifically voids your warranty. Also, did you tell them you dropped it? They could also charge you for that, since it's not a warranty issue, if they decide it's not a warranty issue but an abuse issue.

I don't know if they do any forensics when they get the things back.

I'll be impressed if they say that the screen not working after a drop it is a warranty issue. For the most part, I've been happy - and even impressed - with Verizon's CS lately. A far cry from 10 years ago when I first subscribed!

The refurb I received was perfect (as were all 3 that I received), but it still didn't do wifi, so after one more D1 refurb (the best of the refurbs... except it didn't do wifi), I asked for a different device. Now I'm enjoying wifi without issue on a refurb Droid X, though I miss a lot of the things that you can do with the D1 but not the DX (sync FB contacts with only phone contacts (rather than importing ALL FB contacts) for example).

But I digress. Each of the refurbs I received were perfect (again, except the wifi issue that prompted the replacement in the first place). The last one looked brand new. I put the first mark on the back of the slider when I opened the keyboard. The X I finally got is a refurb and it's also perfect.

I wouldn't worry about refurbs. From watching this thread, it sounds like there may be some small percentage of not "like new" that make it through the process, but they are getting better as the refurb process matures (we tend to complain about bad stuff but forget to say good things when things go as they are supposed to!).

zmaster · Oct 12, 2010

skiahh said:
It's possible that they will charge you for a full replacement phone after they get it back if they test the phone and find it rooted. That specifically voids your warranty. Also, did you tell them you dropped it? They could also charge you for that, since it's not a warranty issue, if they decide it's not a warranty issue but an abuse issue.

I don't know if they do any forensics when they get the things back.

I'll be impressed if they say that the screen not working after a drop it is a warranty issue. For the most part, I've been happy - and even impressed - with Verizon's CS lately. A far cry from 10 years ago when I first subscribed!

The refurb I received was perfect (as were all 3 that I received), but it still didn't do wifi, so after one more D1 refurb (the best of the refurbs... except it didn't do wifi), I asked for a different device. Now I'm enjoying wifi without issue on a refurb Droid X, though I miss a lot of the things that you can do with the D1 but not the DX (sync FB contacts with only phone contacts (rather than importing ALL FB contacts) for example).

But I digress. Each of the refurbs I received were perfect (again, except the wifi issue that prompted the replacement in the first place). The last one looked brand new. I put the first mark on the back of the slider when I opened the keyboard. The X I finally got is a refurb and it's also perfect.

I wouldn't worry about refurbs. From watching this thread, it sounds like there may be some small percentage of not "like new" that make it through the process, but they are getting better as the refurb process matures (we tend to complain about bad stuff but forget to say good things when things go as they are supposed to!).

Can i un-root without the screen??

zmaster · Oct 12, 2010

or can i do factory reset without screen?

zmaster · Oct 12, 2010

skiahh said:
It's possible that they will charge you for a full replacement phone after they get it back if they test the phone and find it rooted. That specifically voids your warranty. Also, did you tell them you dropped it? They could also charge you for that, since it's not a warranty issue, if they decide it's not a warranty issue but an abuse issue.

I don't know if they do any forensics when they get the things back.

I'll be impressed if they say that the screen not working after a drop it is a warranty issue. For the most part, I've been happy - and even impressed - with Verizon's CS lately. A far cry from 10 years ago when I first subscribed!

The refurb I received was perfect (as were all 3 that I received), but it still didn't do wifi, so after one more D1 refurb (the best of the refurbs... except it didn't do wifi), I asked for a different device. Now I'm enjoying wifi without issue on a refurb Droid X, though I miss a lot of the things that you can do with the D1 but not the DX (sync FB contacts with only phone contacts (rather than importing ALL FB contacts) for example).

But I digress. Each of the refurbs I received were perfect (again, except the wifi issue that prompted the replacement in the first place). The last one looked brand new. I put the first mark on the back of the slider when I opened the keyboard. The X I finally got is a refurb and it's also perfect.

I wouldn't worry about refurbs. From watching this thread, it sounds like there may be some small percentage of not "like new" that make it through the process, but they are getting better as the refurb process matures (we tend to complain about bad stuff but forget to say good things when things go as they are supposed to!).

I did not tell them i dropped it. But my D1 still have some small marks and some small dents. they probably will try to make me pay. i do not know how would i deal with they statements of abuse.

skiahh · Oct 12, 2010

Let's see. YOU rooted (and therefore accepted the loss of warranty). YOU dropped and broke it... and now you want the rest of us to pay for a new device for you (through higher costs that cover fraud)?? Sorry, I'm not rooting for you.

Man up and accept responsibility for your own actions.

chevboy_0 · Oct 12, 2010

MY buddy's phone just got replaced, when he got his brand new the slide out keyboard didnt light up then after a few weeks the soft keys at the bottom would stay on all the time, even after a battery pull the first thing it would do i light up the keys.

Got refurb #1 and it wouldnt activate and the earpiece wouldnt work, refurb #2 worked for three days then quit. went in to VZW and talked to an extremely helpful sales rep and a brand new D2 is in the mail

Warranty Replacement for Droid 1---What did they tell you and what did they send you.

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