Play Question..

HTCWozz · Oct 18, 2010

Uhhh, I wouldnt see it as a bad omen, just an automatic update now it should be in stock. I'm gonna stick around till early hours see if anything changes

shuandrew · Oct 18, 2010

Item page status: Temporarily out of stock.
Account status: Awaiting stock.

:s

Sereniity · Oct 19, 2010

Now it's another waiting game to see whether they have any stock yet, this is turning into be my worst pre-orde so far..

Chris71920 · Oct 19, 2010

D'oh!! No dispatch emails either

....yet

HTCWozz · Oct 19, 2010

Just rang up, their now telling me its the first of November....

shuandrew · Oct 19, 2010

HTCWozz said:
Just rang up, their now telling me its the first of November....

The item page's status has been changed to "Due for release on 25 October 2010", and my account's status has switched back to "pre-ordered".

I know most others are having problems with getting their hands on the SIM-free version... anyone think we can wangle some freebies/discount if we kick up a fuss about them "lying" and changing the release date all the time.

Sereniity · Oct 19, 2010

This is ridiculous, HTC have pissed me off, how hard is it to release a phone on time..

shuandrew · Oct 19, 2010

It is pretty annoying. And Play.com should have given warning about the date changing again, rather than just bumping it back without warning on the day. Can see them getting in line with Amazon's November 14/15 before long.

HTCWozz · Oct 19, 2010

shuandrew said:
The item page's status has been changed to "Due for release on 25 October 2010", and my account's status has switched back to "pre-ordered".

I know most others are having problems with getting their hands on the SIM-free version... anyone think we can wangle some freebies/discount if we kick up a fuss about them "lying" and changing the release date all the time.

If we all put our moaning hats on....why not

im trying to find the number for my local carphone warehouse, but can only find the 0870 number when I need my area code, 118cant find it...but it obviously exists.

shuandrew · Oct 19, 2010

HTCWozz said:
If we all put our moaning hats on....why not im trying to find the number for my local carphone warehouse, but can only find the 0870 number when I need my area code, 118cant find it...but it obviously exists.

Search for Carphone Warehouse here: SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

I found my local branch's number yesterday (local line

), but they didn't want to sell the phone to me SIM free. Let us know how it goes.

Also firing a whiny e-mail off to Play about their ever-changing release dates. Don't expect anything decent back, but worth a go

HTCWozz · Oct 19, 2010

Great site, but i cant seem to find my local....Stokes the nearest there to me but i cant drive at the moment...so thats out of bounds anyway..

Unless i can ask them to send one to Crewe for me, which i doubt if stock is slim. I might as well just have a walk up there, bit of fresh air never hurt anybody.

Sereniity · Oct 19, 2010

Lost a bit of interest in the phone now, disheartening when you think you're gonna get something and then they're like "LOL I DON'T THINK SO" oh well. The waiting game continues.

Chris71920 · Oct 20, 2010

Got an update email from play.com this morning

Dear CHRIS

Order ID: 225******

Thank you for your recent Play.com order for HTC Desire HD Android / Sim Free / Unlocked / 8 Megapixel / Touch Screen Mobile Phone

We have recently been informed by the manufacturer of this product that the release date has been changed to 01-Nov-2010. We have updated this information on site and will endeavour to process your order in readiness to arrive with you on the release date.

Please accept our apologies for any inconvenience caused to you in this matter and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team

Looks like I will have to make it my mission to get one locally today, if possible!!

Sereniity · Oct 20, 2010

Yup, a kick in the teeth, but it'll be more exciting when you do finally get it

Chris71920 · Oct 20, 2010

Why is it so hard for people at phones4u around here to sell me one sim free??? :thinking:

Ive asked on the phone to about 4 stores and they said no we arent allowed lol

Think a talk to the manager will work??

HTCWozz · Oct 20, 2010

Got it

Sereniity · Oct 22, 2010

My order status has gone to 'Processing' :eek:

shuandrew · Oct 22, 2010

Sereniity said:
My order status has gone to 'Processing'

Niiice!

Mine's still on 'Awaiting Stock'

I'm guessing I might not be in the first batch.

Sereniity · Oct 22, 2010

Will keep updating as the status changes, would be nice to get it next week, they're probably doing a; first ordered first served process. Ordered mine on 15th of Sept

Sereniity · Oct 22, 2010

On the page where the DHD is, it's changed to: Usually dispatched within 3-5 weeks

So we've gotta wait EVEN LONGER?!

shuandrew · Oct 22, 2010

Just got this e-mail. I don't know if it's in reply to one I sent them, or what?

Dear Mr Me,

We aim to deliver items within 3-5 working days.

Please contact us again if you do not receive your order by 29/10/10 so
that we can assist you. You may notify us through the website by following
this link:

http://XXXXXXXXXX

Alternatively please contact our Customer Service Team on 0845 800 1020
(UK only) or +44 (0)1534 877 595 (outside UK). Our opening hours are 9am -
8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team
Play.com

Status is still 'Awaiting Stock'.

Doesn't really make much sense to me. I might ring tomorrow.

shuandrew · Oct 23, 2010

Rang Play.com this afternoon and asked about the status of my order. They just gave me the "the item is out of stock and we don't know when exactly it'll be in again, but sometime in the next 3-5 weeks." So I'm guessing those of us who weren't included in the initial batch of orders are gonna be out of luck for a while.

I previously ordered with Handtec and then cancelled when I thought my Play.com order would be okay... now I've re-ordered with them, ha. I hope they can deliver a bit quicker. Has anyone ordered from Handtec in the last day or two? Did they say anything about when it would be delivered?

Sereniity · Oct 23, 2010

I got this the morning

-----

[FONT=Arial, Helvetica, sans-serif]Dear Mr Awesome Pants

Order ID: xxxxxxxxxxxx

Thank you for your recent Play.com order for HTC Desire HD Android / Sim Free / Unlocked / 8 Megapixel / Touch Screen Mobile Phone

We have recently been informed by the manufacturer of this product that the release date has been changed to 22-Oct-2010. We have updated this information on site and will endeavour to process your order in readiness to arrive with you on the release date.

Please accept our apologies for any inconvenience caused to you in this matter and thank you for your patience and valued custom.

Kind Regards,

Customer Support Team

Play.com[/FONT]

-----

Also my order status is still at: Processing.

Fingers crossed!

shuandrew · Oct 23, 2010

I got that one this morning too, and a "your order may still be on its way" message? Eh? Haha.

Keep us updated, Serenity.

Sereniity · Oct 25, 2010

Still processing, getting bored of the suspence now.

Play Question..

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