The representative didn't have a clue what he was talking about and was just trying to cover his behind. The reps in the call centers are given very little information. They're being coached by their team leaders to give vague responses on purpose (I know because I've worked for several similar call centers).
I've said this like FOUR times now: Sony Ericsson Canada has tweeted already that the update will come in NOVEMBER. All you have to do is explore back a few days in their twitter (twitter.com/sonyericssonca)
So please, stop panicking and/or inciting panic
IT'S COMING, yeesh.