Eris Locking Up !

JT65 · Dec 16, 2009

I too am having this problem. My phone has been flawless since day one (Purchased 11.10.09). Installed the OTA update this past Saturday morning and since then have had to pull the battery four times due to the lock up screen freezing. The two times it happened today it appeared to be receiving something. In addition since the update the phone/touch screen seem to have slowed down accross the board. It was always very responsive and now just seems very sluggish. I only have one app installed (Handcent SMS ver 2.9.22). I sincerely hope they (HTC/VZ) figure it out and offer a patch soon. As I'm sure most know by now that plastic battery cover won't last long if this continues. Every time I pop it off I'm saying to myself..."please don't crack in half"!

Bswartz95 · Dec 16, 2009

Make sure to report your lock ups so there is plenty of documentation of this problem. We need a fix to this problem quickly.

Blizzard · Dec 16, 2009

Report to whom?

Gnok31 · Dec 16, 2009

GrdLock said:
I just read on another site that HTC/VZW are scheduling another update on the 18th of this month, before the 2.x update.

Hopefully this is true and meant to address some of these issues, especially the phone freezing.

Where did you read this? It would be interesting to see what went wrong with the first update but I wasn't able to find anything about it.

Bswartz95 · Dec 16, 2009

Blizzard said:
Report to whom?

I called Verizon tech support and they documented it. He told me that "if enough people have this problem, then HTC will address the issue".

GrdLock · Dec 16, 2009

Gnok31 said:
Where did you read this? It would be interesting to see what went wrong with the first update but I wasn't able to find anything about it.

Someone on a different forum said that a Verizon tech at a store told them that... so take it with a grain of salt.

I'm just crossing my fingers it's true.

GrdLock · Dec 16, 2009

I just wish we could get some official response from HTC or Verizon to at least acknowledge the issue and give us a time frame for another update.

I'd feel a lot better about the whole situation if they'd make a press release or something about it. This being left in the dark crap is what pisses me off.

skybax22 · Dec 16, 2009

I've had this exact same problem (freezes on unlock when a new text message received) three times since the update.

DigiPimp · Dec 16, 2009

same problem for me, my phone has locked up 3 different times randomly since the update

bpk116 · Dec 16, 2009

Hope this is'nt correct. I have 30+apps loaded with twitter and 3 email accounts running and the only thing i've noticed since the ota is that my battery is lasting 1.5 to 2 days @ 40 -47% awake time. I love my eris.

rdalev · Dec 16, 2009

Everything is great with my Eris too, battery life, etc, after the update.................except for the 1 lock-up !

Also, follow this link to report issues to HTC directly. You will have to remove your battery to access the Serial # of your device, unless you have it written down somewhere!

http://www.htc.com/www/CS_Mail.aspx

iandroidian · Dec 16, 2009

My wife's eris locked up a few hours before mine locked up. So far it only happened once. I'll see if it starts to be a consistent.

jenzziim · Dec 16, 2009

I was having same locking up problems...All random times had to pull battery every time...Today I unistalled all market apps and reinstalled them and now keeping my fingers crossed...Have had no lockups today..I was having at least one a day..This can be alot of work but worth it if it works.

sonicnofadz · Dec 16, 2009

Since the update my eris has been locking up in the same exact way described above, at least 3-4 times a day. ITS ANNOYING AS HELL. I'm about to take this phone back to the verizon store and throw it at somebody. I just submitted a report to HTC...hope this gets fixed FAST!

JrzDroid · Dec 17, 2009

Ever since that update my phone locks up every few hours. VERIZON FIX THIS

cap10mark · Dec 17, 2009

I ended up doing a hard reset and so far it's fine. :fingerscrossed:

bkfist · Dec 17, 2009

My daughter's Eris is doing exactly the same thing after the update, it's locked up around 20 times so far.

If we want an official statement from Verizon on acknowledging the problem and a firm date for a fix, how about EVERY person who has the problem take their Eris back in the next 24 hours, demand a replacement, and NOT put on the update. Wait on the update until a fix is released.

Obviously nobody was having the lockup problems before the update, just don't apply it until a working update is released

I think if VZW sees *thousands* of phones being returned in the next couple days they will get the hint here.

I do have to admit, however, that VZW is a lot better about acknowledging problems and giving info on updates than Sprint is.

bkfist · Dec 17, 2009

cap10mark said:
I ended up doing a hard reset and so far it's fine. :fingerscrossed:

The hard reset won't help. Did it to my daughter's phone on Sunday after the 2nd lockup. Locked up again about 30 minutes later (with *intensive* playing around on the phone to see if the problem was gone.)

cap10mark · Dec 17, 2009

bkfist said:
The hard reset won't help. Did it to my daughter's phone on Sunday after the 2nd lockup. Locked up again about 30 minutes later (with *intensive* playing around on the phone to see if the problem was gone.)

Well, I'm keeping my fingers crossed. I did it yesterday afternoon, and so far I'm good.

JimmyHat · Dec 17, 2009

Sounds like another update is in the works.

ChrisC · Dec 17, 2009

Lock-up #1 for me....yay.

Caddyman · Dec 17, 2009

me too this morning. it died last night, i plugged it in to charge on my pc at work, turned it on and it froze on the lock screen.

v1rotate · Dec 17, 2009

Just for the record I posted at the very beginning of the update period that a VZW Customer Service gal warned me of the lock-up issue and suggested that I wait. Then some one gave me crap about complaining and saying it was a great phone. I tried to throw it out there for people. I have had no problems pre-update, and I continue to pass on the update after reading all of these issues. Battery life has improved steadily with normal use. Oh well. Maybe they'll get it right on this update on the 18th they're talking about.

stmartin84 · Dec 17, 2009

So is there a way to back up your entire Eris in case of failure? When you guys had to do a hard reset, did it literally act as if it's a new phone? Had to go to each setting and re customize? Did you have to download all your apps again? Set up all your email accounts? Wallpapers? Etc?

chitowndj72 · Dec 17, 2009

Count me in on the lockup list. Twice so far but none today.

Eris Locking Up !

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