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Accessories Broken in 3 days - Otterbox Defender

I bought the Otterbox Defender Case and was not impressed at all with the quality. The kickstand broke the second day and snapped off completely on the third day. Btw, I work in an office and use the kickstand to set the phone up landscape style...not exactly a rough atmosphere.

I called Otterbox and they said they will either replace or refund the money. I am leaning towards getting another type of case provided that there is one available. Last I checked the Ballistic cases weren't even out yet.

I really couldn't believe that this broke so quickly. :mad:
 

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You're not the only one. I defended the kickstand the day I got mine and now I'm eating my words.

My kickstand is cracking and will probably break off completely if I use it much more. If you read the reviews on OB's site many others are having the same issue.

I emailed them over a week and a half ago with pictures and have yet to receive a response. I am pretty disappointed.

(Besides the kickstand issue, I love the case!)
 
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if you're not loving your OB defender case, but are tired of waiting on Ballistic to drop their HC case, head over to Trident cases. It's about 34ish bucks shipped from their site and i got mine literally 3 days from the moment i pressed the order confirmation button. The cases aren't uber protectve like the OB defender, but its a lot better than anything else out there and should tide you over till Ballistic drops the EVO. According to Ballistcs FB page, the evo case should be out sometime within the first half of December. I'm betting on first week.
 
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Yep, my case is a few weeks old in total, used the kickstand maybe 10 times, and mine broke in that exact same place.
I wish they had just made a friggin stainless steel kickstand, like what the Evo has standard.

I dont even understand why they hollowed out the underside so much on that clip, just crappy design.

I wish the dang Ballistics would come out, but at least it appears like they are QAing it properly.
 
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Guys, if you want fast action from Otterbox (my kickstand broke too), just call them and sit on hold for like 20 minutes while you do other things, they DO eventually answer.

I ordered an Impact (which I now love) and had the rest credited back to my card. They did not require me to return the case - so I guess I also have a free Defender Case with no kickstand - lol.
 
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What amazes me is how it took them 6 months to design the thing and one of the most important parts was a complete fail. If you look at the stand, you can see they made it very thin in the middle (for no particular reason as it doesn't improve appearance or functionality). Anyway, the thin area is too thin and cracks. If they had just left the kickstand a solid piece if plastic it would have been fine.
 
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E
Mine finally broke off. Was the first time I tried to open it up after seeing the fracture.

So has customer service been pretty good with all the complaints?

Still waiting on email. I know when I tried to call yesterday, I was 20th person in the que but could not wait. Thing is my otterbox was a gift and did not buy it and it was bought from a 3rd party.

Mine kick stand is now held together by super glue and electrical tape. It works, but I dont know. For a case that is supposed be a defender and the kick stand is this fragile?

May go with the ballistic.
 
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I emailed them a while back, didnt hear a word for about 2 weeks, I'm guessing they are under heavy load with the orders and the issues.
They contacted me back about 2 weeks later and offered to send a brand new case free of charge, which is pretty awesome.

I'm no engineer, but looking at how the kickstand clips in, I would have thought a better option than just giving away cases would be to stamp out some steel stands that have some form of pin that gets pushed out via a spring.
That way the new one could just have the pins pushed in on both sides, popped in place and releasing would allow the pin to shoot back into the 2 holes holding it.

I guess they are just in a panic to try and keep people positive about this whole thing.

Cant complain about the service though.

Sheldon
 
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I emailed them a while back, didnt hear a word for about 2 weeks, I'm guessing they are under heavy load with the orders and the issues.
They contacted me back about 2 weeks later and offered to send a brand new case free of charge, which is pretty awesome.

I'm no engineer, but looking at how the kickstand clips in, I would have thought a better option than just giving away cases would be to stamp out some steel stands that have some form of pin that gets pushed out via a spring.
That way the new one could just have the pins pushed in on both sides, popped in place and releasing would allow the pin to shoot back into the 2 holes holding it.

I guess they are just in a panic to try and keep people positive about this whole thing.

Cant complain about the service though.

Sheldon

Did they ask you to return the broken case?
 
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