I was on my Palm Pre since a few weeks after it's launch. Just last night I tried taking my defective device (The 3rd one) to my local Sprint store and they said they could do nothing about it since it was the 3rd one, so I had to drive about 40 minutes to a corporate store this morning. They allowed me to switch the Pre for the Hero and I'm now toying with it, seeing what it can do. I'm very happy so far Glad to be a part of the Hero crowd.