T Mobile 3GB FUP reducing to 500mb?

snowmobile · Jan 11, 2011

Has anyone heard anything about this

Yesterday we began notifying our contract customers of changes to their Fair Usage Policies (FUPs) relating to data usage on mobile phones. In line with the industry, T-Mobile will be reducing its FUP for data downloading to 500MB/month from 1st February 2011.

These restrictions will affect both new and existing customers, and will ensure an improved quality of service for all of our mobile internet users. As the average mobile internet customer uses only 200MB of data each month, this will only affect a small minority of users, whom we have begun notifying.

T-Mobile will not charge its customers additional rates for exceeding these data limits, and those who do will still be able to access important services such as email and website browsing, but will have file downloading restricted. Customers who have a need for higher volumes of data will be encouraged to take up a separate mobile broadband plan. We are confident that these changes will result in a better experience for all of our customers who use internet on their phone.

I haven't been notified personally but I have seen a lot of very unhappy customers posting on other forums about it.

What use is a smartphone like the Desire without a decent internet allowance

Surely they can't get away with reducing the FUP by 80% during a contract :thinking:

JohnnyBravo1000 · Jan 11, 2011

snowmobile said:
Has anyone heard anything about this T-Mobile Discussions - Discussions - Data FUP Changes

I haven't been notified personally but I have seen a lot of very unhappy customers posting on other forums about it.

What use is a smartphone like the Desire without a decent internet allowance Surely they can't get away with reducing the FUP by 80% during a contract

As a matter of principle, it simply isn't right in my opinion.

I don't think T-Mobile would be too happy if their customers only paid 20% of their bill each month?

HTC desired · Jan 11, 2011

I had the same with Vodafone last year..
Have 3 months left of my contract and then will be joining GiffGaff unlimited internet- and I mean unlimited for

ukzen · Jan 11, 2011

I have not been notified either,i thought a contract was legally binding ,or is it just in their favour .
Only attraction with them was their allowance in the first place,i reckon if they want to change the rules ,then fine ,but they should let us out of our contract first.
They have seen the chance to make more wonga from a captive customer ,disgraceful.

Casual Pete · Jan 11, 2011

Been following this since yesterday.

T-Mobile is likely in breach of its customers' contracts | Mobile phones

VillainROM Forums - BREAKING: T-Mobile Changing Fair Use Policy to a PATHETIC 500 MB

If you have a T-Mobile UK Android phone, leave T-Mobile now. Little Fluffy Toys Ltd

http://forums.moneysavingexpert.com/showthread.php?t=2971328&page=11

http://www.wired.co.uk/news/archive/2011-01/10/t-mobile-data-caps

T Mobile are complete idiots tbh,they haven't been letting people end their contracts.

I think I read on someone twitter that Ofcom are going to wade in as it's clearly not legal what they're doing. :mad:

Phenomenological · Jan 11, 2011

Has anyone read through the fine print in the contract? It's quite possible they wrote in a little legal loophole allowing them to change the contract terms at their discretion.

snowmobile · Jan 11, 2011

It must be breach of contract because they are saying that some customers have to pay extra to continue to use their phones the way they have been doing.

BarnumC · Jan 11, 2011

Phenomenological said:
Has anyone read through the fine print in the contract? It's quite possible they wrote in a little legal loophole allowing them to change the contract terms at their discretion.

That may be so, but hasnt THAT practise been declared illegal?

ukzen · Jan 11, 2011

I never go near my limit ,but thats not the point ,in future i may have,i had that choice,they made great play of the fact that all their Android phones came with 3GB of data ,so that it could be used fully ,its what lured me in.I had to end a previous contract with them ,to get a better deal with them thru a third party

Rastaman-FB · Jan 11, 2011

to be honest how they are doing it is wrong

BUT

nearly all phone providers are changing their limits to 500mb because their wireless networks cannot handle the data throughput and cellular use
there are laws preventing them from filling the land will more cell sites so they are now site sharing aswell.

we want more and more and more, they can only give so much and now with pretty much every phone being a smartphone they have to start locking it down.

Casual Pete · Jan 11, 2011

Rastaman-FB said:
to be honest how they are doing it is wrong

Exactly,just read this.

T-Mobile - Help & Support

"If you want to download, stream and watch video clips, save that stuff for your home broadband"

That's what angered me the most,apart from the fact they haven't even informed most people yet and it's supposed to be coming in on the 1st of Feb.

nicmel · Jan 11, 2011

All this talk of being "in a contract" makes it sound all too simple.

You are in a contract with your provider.
Your provider is there for in a contract with you.

Unfortunately contracts don't state "we will give you w mins, x texts and y internet usage per month, on the condition that you pay

Bang Bang Boom · Jan 12, 2011

HTC desired said:
I had the same with Vodafone last year..
Have 3 months left of my contract and then will be joining GiffGaff unlimited internet- and I mean unlimited for

SiHa · Jan 12, 2011

So, have people actually received written notice of this??
Just wondering, 'cos I haven't.

The only reason I chose T-M was this data plan. Think I'll be cancelling and switching to giffgaff...

geemacd · Jan 12, 2011

Found this template on another site, should people wish to use it to cancel their contract. T-mobile have been a disgrace with this

*******************************************************

Legal Department
T-Mobile
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

[Insert today's date]

Ref: Tel [Insert telephone number], Account number [Insert account number]

Dear Sir/Madam,

Yesterday, I learned that T-Mobile has decided unilaterally to reduce the monthly data allowance under my contract with you to 500MB. I have received no notice of this change, despite my consumer contract with you clearly stating that you need to give notice of thirty days in writing. Thirty days notice in writing is also a condition Condition 9.3 of Ofcom

EddyOS · Jan 12, 2011

Read somewhere someone got an SMS saying they can cancel their contract due to the changes...see here:

Stupid t-Mobile free phone !!!!! - xda-developers

JohnnyBravo1000 · Jan 12, 2011

I've heard so many different stories about this. I've even heard that customers who signed up with T-Mobile directly, or renewed their contract with T-Mobile directly will be unaffected. Probably a load of rubbish, but thought I'd post it anyway.

markjwilson · Jan 12, 2011

I have to say that all this is a bit confusing...

The T-Mobile announcement (link at top of this thread) says about data use on mobile phones, being reduced to 500mb.

BUT looking at my contract the "data on mobile phone section" does not apply becasue Ive got a "Pay monthly plans which include internet on your phone on an Android phone" which includes a different Fair use policy. The one for android quotes 3gb where the mobile phone data only quotes 1gb.

Also on my account it says that the additional data comes from an unlimited internet booster not from the basic contract and with a "mobile broadband max" booster that gives you 10gb. surley that is not being reduced too...

I suspect that if you are on a standard contract or PAYG with no additional booster then you will drop to 500mb but if you have (or pay) for the additional data allowance then you will be fine.

I await to see what t-mobile is actually doing...

GSMGuy · Jan 12, 2011

Sounds like Orange are bringing T-Mobiles FUP in line with their own..

Mike

mitz101 · Jan 12, 2011

As far as i know, android phones come standard with a 3gb allowance if u take out a contract with t-mobile, having just taken one out late december
on my tmobile section on their site, it states i have got web and walk plus included in my contract
i would doubt they would reduce the 3gb limit to 500mb, im guessing that only applies to the 1gb standard fair use plan:S

Casual Pete · Jan 12, 2011

They're still advertising the 3gb internet for Android phones,it's absurd.

Apparently T Mobile are preparing a press release to clarify things,which I'm going to wait for before I do anything.

I still haven't had any notification of this and under Ofcom rules they must inform you 30 days before hand.

Pryomancer · Jan 12, 2011

I'm currently in an email war with T-Mobile's customer service about this.

I used a template letter to send to them a notice of my termination. They replied with some rubbish about how they can cancel additional services with prior notice.

But the data plan and FUP are NOT additional services, you can't opt out of them. Thus, we can terminate our contracts and keep the phone. I'm going on giffgaff for

EddyOS · Jan 12, 2011

Surely if the data package is part of the contract you signed, and they change it, then the contract is null and void as it hasn't been agreed with by both parties?

timster75 · Jan 12, 2011

I believe t-mobile pay monthly android phones come with 1gb allowance unless you took out a booster package which is 3gb
Fair Use Plans - Our Services - T-Mobile

I'm on t-mobile and I'm quite annoyed as I chose t-mobile specifically because the package was 1gb compared to other providers offering 500mb

Pryomancer · Jan 12, 2011

EddyOS said:
Surely if the data package is part of the contract you signed, and they change it, then the contract is null and void as it hasn't been agreed with by both parties?

Exactly. But T-Mobile are being assholes about it and trying to convince innocent customers that they can't cancel. And to ones that do, they're trying to chase them with termination fees, and holding the PAC code (so you can unlock the phone) hostage until they pay it, which is completely ridiculous.

If you have T-Mobile, bought it direct from them, and have the 3GB FUP, cancel your contract. We'll teach them a lesson, they're a bad company.

T Mobile 3GB FUP reducing to 500mb?

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