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Dell streak screen is no gorilla! MUST READ

I think the simple answer is, if you drop your smart phone from any reasonable height and it doesn't break count yourself lucky - Gorilla Glass or not.

I have had one massive drop where I whipped my Nexus One out of my pocket and let go of it on the way up it landed after around a 5 ft drop on a hard wood floor and didn't even get a scratch. Others report one drop from a table onto carpet and their screen breaks.

Take care of your smart phone.

Just take care of your phone!
 
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I have a one week old Dell Streak. 2 Days ago I dropped it from 3 feet on concrete. It landed directly on the screen (was in soft pouch) and the screen cracked on all surface. I Thought that the so called GorillaGlass would be stronger.

If anyone Knows where to get replacement screen for this device, PLEASE let me know.
I looked at websites which sell those kind of things but could not find for this model.

This post is popping up errors on my browser. Any mod want to edit out the pictures please?
 
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People seem to think that gorilla glass is unbreakable. It's just more scratch resistant.

I dropped my iPod Touch numerous times onto the pavement, I'd say 10 times over the 2 years I had it. From between waist and upper body distance. I believe Apple uses Gorilla Glass. Any ways almost every time I dropped it, it landed screen down (of course) but it never cracked. But on the flip side I've heard stories of people dropping their device with gorilla glass from a much lower distance than I did mine onto a much softer surface and it cracking the 1st time. Gorilla Glass might just be the most unpredictable technology I've seen in awhile :)
 
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These threads make me laugh.


As with ANY display out there, there is an LCD screen under a sheet of protective glass. In the case of the Streak, that protective display is Gorilla Glass.


That doesn't mean the phone is indestructible, it means that direct contact isn't going to break it, and it's not going to be scratched. If you sit on it, drop it and it lands awkwardly, or TRY to break it? It's probably going to work. For resisting scratches and any type of straight-on impacts, it's not going to break or scratch like most phones will.
 
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Fear not my fellow Streak users, for I hopefully can be of service.* I too was unfortunate enough to break my Dell Streak screen but could not find a service centre to repair my Streak. So, with this in mind, I set out to source parts for the Dell Streak and am now proud to offer my service for Dell Streak Repairs.

I used to work for a company who repaired PDA handhelds a few years back and we were the only repair centre Dell chose to forward all out of warranty repairs too.

I no longer work for the company and hope to go it alone amongst the sea of already established repair centres.

Please take a look at my site. It's basic, I know but I'm still learning how to make websites! www.dellstreakrepairs.co.uk

I hope I am able to help you all.

Kind regards,

Phil.
 
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Yes im interested in this service i have emailed and have not gotten answer back please contact me as soon as possible tiaronford@ymail.com . I also live in US so communicating verbally seems impossible because the number wont go through.

Fear not my fellow Streak users, for I hopefully can be of service.* I too was unfortunate enough to break my Dell Streak screen but could not find a service centre to repair my Streak. So, with this in mind, I set out to source parts for the Dell Streak and am now proud to offer my service for Dell Streak Repairs.

I used to work for a company who repaired PDA handhelds a few years back and we were the only repair centre Dell chose to forward all out of warranty repairs too.

I no longer work for the company and hope to go it alone amongst the sea of already established repair centres.

Please take a look at my site. It's basic, I know but I'm still learning how to make websites! www.dellstreakrepairs.co.uk

I hope I am able to help you all.

Kind regards,

Phil.
 
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Is that kind of thing covered by warranty, or are you just sol if that happens? I've dropped my iPhone and evo numerous times, but never had a problem.
Bought the streak, but also have the ipone. Bought the otterbox Defender for it. Lifetime warranty. Hate the clip - doesn't hold phone if you are doing anything except sitting in an office. Fell out when got in truck, didn't know. Looked for it, saw it in driveway. Looked fine.

Case was fine - not a scratch (now remember this is a 3/4 ton diesel extended cab - my horse trailer truck). Picked it up, looked good til I turned it over - screen looked like that shatterproof glass or a kaleidoscope, lol!

Case replaced - warranty DOES NOT cover contents. Still a good case.
 
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Bought the streak, but also have the ipone. Bought the otterbox Defender for it. Lifetime warranty. Hate the clip - doesn't hold phone if you are doing anything except sitting in an office. Fell out when got in truck, didn't know. Looked for it, saw it in driveway. Looked fine.

Case was fine - not a scratch (now remember this is a 3/4 ton diesel extended cab - my horse trailer truck). Picked it up, looked good til I turned it over - screen looked like that shatterproof glass or a kaleidoscope, lol!

Case replaced - warranty DOES NOT cover contents. Still a good case.
Forgot. Iphone doesn't have insurance or not anything worth having. $15 a month and you STILL have to pay the $200 you would if you upgraded. Plus they send you a replacement but they charge your card while you send back the damaged one and if they don't think their warranty covers it they keep the charge on there until they get the new one back. And it does NOT cover dropping it or water damage. You have to go to Best Buy for that and you have to purchase the phone from THEM. I did that for the Streak. Still doesn't cover phones not immediately recovered from immersion.
 
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I have a customer who brought me his Dell Streak after pulling it out of his pocket. He purchased it from a local big box store (B*** B*y). After taking it back to the store and sitting through the warranty process a "manager" stepped in. Just before the associate was going to switch out the unit for a new one the g33k squ@d stepped in and said it was abuse. I have examined this unit thoroughly and found no outside scratches anywhere on the metal or glass but the lcd is spider webbed. I have submitted the issue to Dell and promptly been ignored even though several technicians have looked into the issue. Does anyone have any suggestions?
 

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hello 2 all,

dropped my streak the other day and it didn't fall flat but hit the floor with one edge of the screen. that gorilla glass, off course, did break in a totally unexpected way: got some lateral pressure and didn't like that obviously.

in my opinion its just bad luck, coz the screen is pretty resistant in one dimension, the direction you tap it. if some pressure perpendicular to the screen is applied, it is not so resistant. so: hit the screen from the side and it will break.

i have had the same experience with high pressure glass windows during university. they take 1000 atm on the surface, but as soon there is some "itch" on the side perpendicular to the flat surface, they'll end up as powder.

cheers
v
 
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Well I have broken the screen on my Dell Streak and I didn't even drop it. I keep the device on a table next to my sofa when at home and keep it in my trouser pocket when out. It was working fine this morning and I haven't dropped it or anything. I got home and put it in its usual spot and then went about my business. picked it up to use it five minutes or so later and the screen is cracked and the device is unusable. The gorilla glass is fine and I think it is the lcd stuck underneath that is cracked and it is totally unusable. This is a real shame as I have become rather attached to my streak. I have heard some stories that Dell will replace but some people here seem to think otherwise.

[edit] Just been informed from Dell that this is not covered in the manufacturers warranty. :(

[edit] I had my Streak returned from Dell today repaired and in good working order. I am typing this on it now. It seems that they repaired it in a matter of hours and sent it back to me the same day. :)
 

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