Thanks for responding . I was just a little disappointed because it's been 2 weeks since I ordered my original case and my Evo is still naked.
I do have a replacement on it's way. I filled out an RMA on Monday
Also, I did make sure the orientation was correct and followed the installation guide. I'll see if the new one fits better.
We do apologize about the delay. Has your RMA been processed yet? I can talk to the RMA department make sure that you receive your replacement quickly.
Yes, the replacement was shipped on 2/8/11
I'm guessing/hoping I'll get it in the next couple of days.
OK, great! Feel free to contact us if you have any other questions or issues!
Rob_A said:Well... Here's some bad news: I recieved my replacement yesterday (2/16/11) and it STILL pops off when I close the phone. I tried installing it every possible way you can and still won't work.
I called customer service so I can get a refund. I asked if I could just ship it back with the Original one (since I just recieved it yesterday) but I can't because the shipping label was only approved for first return.
I have to;
1) Fill out ANOTHER RMA form - DONE
2) wait for approval - Got Denied because it's been over 14 days (like I can control the shipping times and RMA processing times?!)
3) Called them and I'm waiting for re-approval - Approved
4) Ship it back myself (Paying shipping fees myself)
I really wanted one of these cases. But I ended up paying $12 to find out it doesn't work on my phone (Shipping both ways) I know shipping cost is beyond Seidio's control/policy but it's still money out of my pocket for nothing.
I guess I'll have to check out the Sprint store?
Hello,
We apologize about the issue and would like to help. If the cases never fitted correctly, we will be more than glad to replace/refund you the case. You shouldn't have to pay shipping to get it back to us. Please PM your order information (replacement order) and we will be more than glad to assist you on Monday!
Regards,
Thanks Seidioseidio,
But I've already shipped my 2nd case back to Seidio for a refund on Friday (2/21)
I spoke to customer service on Friday about shipping the case back and they told me they do not pay for return shipping. (Even if the case isn't working for me).
We just got our EVO Shifts Thursday - love them, so far and I've used a lot of advice from this forum (thank you!).
I actually bought the Seidio Innocases a few weeks ago, but for various reasons the phone purchase has to wait. My wife's burgundy case fits perfectly, but my black one is having a little problem. The top right corner pops off when the slider is closed, and I can only snap it back on fully when the slider is open. That said, the case still stays on pretty tightly and doesn't come off completely like Rob_A's, but I'm worried about it getting looser as it wears. I really like it, though. Has anyone else experienced this? Is there any solution besides sending it back?
Thanks again.
Update: I spoke too soon - now the front is popping off completely when I close the slider. Very disappointed. Reading reviews elsewhere, it seems to be hit or miss with this case. My wife's case still fits perfectly, though.
MikeG7265 said:You can add me to the list of people that are having issues with this case. I'm having the same issue with the top right corner not staying snapped when sliding the phone open....sometimes it even pops off completely. I have heard nothing but good things about Seidio cases, this is my first one, and I am a bit disappointed.
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