Help HTCSense.com...anyone got it ALL working yet?

Kingy63 · Mar 14, 2011

Panter said:
I now just keep getting a "login failed" message, as if my password or email is wrong but I'm 99.9% sure it is right.
Anyone else getting this now?

Same here, been like it a few days, I assume it is because they are working on it which can only be good news.

eddiewawa · Mar 14, 2011

got a reply from HTC support and the guy from ireland said he'd email me back once they thing full service is back up and running. fair doos...

but!

a random question, do you think we can get any form of compensation from HTC for a lack of service? the HTC sense.com experience was advertised as part of the phone right? So besides hardware, we also bought the online service? i mean its like buying a tv that advertises an ability to access internet, and it cant due to the manufacturers fault?

Oh im ranting, still doesnt detract sense skin still rocks compared to the others out there

El Kroket · Mar 14, 2011

eddiewawa said:
a random question, do you think we can get any form of compensation from HTC for a lack of service? the HTC sense.com experience was advertised as part of the phone right? So besides hardware, we also bought the online service? i mean its like buying a tv that advertises an ability to access internet, and it cant due to the manufacturers fault?

I was thinking the exact same thing... The site was the final little thing that made me decide to buy the DHD. Now months later it's still not working. I call this misleading marketing and lying to their customers. So why shouldn't we try to ask for some sort of compensation??

Cheers

big_mike · Mar 14, 2011

I went down this kind of route to get rid of my SGS because that didn't get the 2.2 update after waiting for 3 months. and argue that because the gps didn't work i wasn't getting what i paid for and tmobile eventually sorted it out and i managed to end my contract they even owed me money by the end of it because i claimed for the cost of the calls i made to them!

Nigredo · Mar 14, 2011

Recently my phone started acting weird. It kept lagging and HTC Sense FC ALL THE BLOODY TIME... Not sure if this is in any way related to htcsense.com, but i just tried to log in and "HTCSense.com is currently down for maintenance. We'll be back soon!"

Maybe we're all about to get the full SENSE after this maintenance, or we'll S**K the big one even more. What do you think?

big_mike · Mar 14, 2011

i reckon its the big fix!

Nigredo · Mar 14, 2011

big_mike said:
i reckon its the big fix!

"It just makes sense"

big_mike · Mar 14, 2011

Nigredo said:
"It just makes sense"

Yup HTC sense.

zoric · Mar 15, 2011

Whay is happening?im not at home is it working now?

Danedivito · Mar 15, 2011

I reckon its the big fix aswell, and if its up and working im happy. If it's not a fix to get it working, next one wont be a HTC since the online part is what made me choose the DHD.

springy · Mar 15, 2011

Nigredo said:
Recently my phone started acting weird. It kept lagging and HTC Sense FC ALL THE BLOODY TIME... Not sure if this is in any way related to htcsense.com, but i just tried to log in and "HTCSense.com is currently down for maintenance. We'll be back soon!"

Maybe we're all about to get the full SENSE after this maintenance, or we'll S**K the big one even more. What do you think?

I had to disable my HTC sync as the HTC Sense:remote process was killing my phone. After looking at the logs, it was failing to connect to the HTC servers... So if I were you, just disable HTC Sense until they fix it... no point to leave it on when it doesn't work

Nigredo · Mar 16, 2011

springy said:
I had to disable my HTC sync as the HTC Sense:remote process was killing my phone. After looking at the logs, it was failing to connect to the HTC servers... So if I were you, just disable HTC Sense until they fix it... no point to leave it on when it doesn't work

Already disabled! Btw, a friend of mine owns the Desire Z and he's got the same issue with the device. The phone is trying to connect htcsense.com and it blocks as the servers are down.

arlrb · Mar 16, 2011

Website down for maintenance last few days (uk)

landovr · Mar 16, 2011

Website just came back online for me and everything seems to be working... Canada.

El Kroket · Mar 17, 2011

landovr said:
Website just came back online for me and everything seems to be working... Canada.

Can you please be more specific about what's working??? If you're talking about the location finder, ring option, lock option,... this all worked before! The thing that has never really worked is the menubar with with your friends, contacts, footprints,...

And f#ck, I can't believe it's still not working after their few days of "maintenance".

Sad!

Nigredo · Mar 17, 2011

I'm getting aggravated :mad:

Just checked HTCSense.com and its online. Since I've deleted my account in order to keep my DHD away from freezing, I had to register again. And so i did.... BUT the stupid website cannot validate the link which was sent to my email?! Tried everything. Any suggestions?

murzz · Mar 17, 2011

El Kroket said:
Can you please be more specific about what's working??? If you're talking about the location finder, ring option, lock option,... this all worked before! The thing that has never really worked is the menubar with with your friends, contacts, footprints,...

And f#ck, I can't believe it's still not working after their few days of "maintenance".

Sad!

Just checked mate, and the same shit you mentioned, location finder, ring option, lock option seem to be working again as they did before, but thats it, nothing else working for me. What a load of bollocks :mad:

eddiewawa · Mar 17, 2011

lol i do hope some member of the HTC support team scans these forums, it's geeks like us that got you where you are!!!

but ive given up hope on this for at least a month, end of the day its not life ending, but a service is a service , and they should be providing this....maybe we all should get a petition together? hey, if you dont ask...you dont get right?

ytrebil · Mar 17, 2011

It's a joke this service is littered with problems that are STILL unresolved.

Apparently my phone is somewhere in the Gulf of Guinea, around 100 miles south of Ghana.

I don't have any messages or contacts on the website and locking does nothing.

Mikelarry85 · Mar 17, 2011

I deleted my profile and now when i try to re register i keep getting the verifcation error.

Nigredo · Mar 17, 2011

Mikelarry85 said:
I deleted my profile and now when i try to re register i keep getting the verifcation error.

same here

Mikelarry85 · Mar 17, 2011

Nigredo said:
same here

I emailed HTC and got the reply below

[FONT=&quot]Thank you for contacting us.

In regards to the issue you're experiencing with this HTCSense.com feature, I can help you with that.

Over the past few months HTC has been undertaking an upgrade to HTCSense.com in order to enhance the web experience for our customers, extend service availability and increase service quality and uptime. During this upgrade process some people may experience some fluctuation in the services and we apologize for any inconvenience this may cause. We are implementing an update in the next month that should minimize most service problems. Currently, accounts have these main features: find my phone, call and message forwarding and lock and erase my phone. Over the next few months as we complete the upgrade, more features will be added into accounts. We appreciate your patience and support as we work to make the HTCSense.com experience even better.

We hope to have improvements to the service out in the very near future to help some of these issues and we will continue to communicate with our customers throughout the process. Thank you for your patience.

I trust that this resolves your query, please do not hesitate to contact us again if required.

Sincerely,

Emiliano

HTC

[/FONT]

Nigredo · Mar 17, 2011

Mikelarry85 said:
I emailed HTC and got the reply below

[FONT=&quot]Over the next few months as we complete the upgrade, more features will be added into accounts. We appreciate your patience and support as we work to make the HTCSense.com experience even better.

Pathetic!!! We've been waiting since the release of it and now we have to wait "a few more months"... I'm speechless!

Deleted User · Mar 17, 2011

Yes what a load of B******s. I have sent to HTC several emails expressing a disatisfied user and only received the bog standard reply!

Why don't they post a notice or something on their Homapage telling new users and current users that HTCsense is a bit up the duff. Talk about mislead people!!!

Also a tip I just this minute found out, if you are trying to retrieve lost password or Sign Up again the links will appear dead but if you immediately click the refresh on your browser after the click on the link it will take you to the next screen to continue. Now whats that all about!?

MF1 · Mar 17, 2011

Superb update, the basic format was working fine for me, location, lock phone etc, now nothing works!

Help HTCSense.com...anyone got it ALL working yet?

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