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Help *228 won't work?

How bout I just had to call in to see if 4G was down in my area! The moron girl in cutomer care started fighting with me to press *228! Even after I told her that was a BIG no no...She said she has the same phone and it's ok! Seriously now??? Anyway, I believe it's disabled, once you dial it, it reverts you back to the dial screen. Anyway Tec support told her to not try and trouble shoot, and that by doing that she is giving out false information. Anyway the Tec said 4G is up and fine in my area and that I should go exchange my phone...lol, they are really quick to send ya right back to the store these days.
 
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