Occasional articles won't load nor videos?

BeTrue · Mar 24, 2011

News items with videos won't load, occasionally normal articles as well. I get a blank black screen, then it dumps back to the news list. What gives? (HTC EVO 4G)

Phases · Mar 28, 2011

Are you still having trouble with this?

BeTrue · Mar 29, 2011

Yes, I still have trouble with this.
Every article with a video gives be a black screen for 1/2 sec then dumps me back out to the news list.
Occasionally some of the articles without videos do the same.

NightAngel79 · Mar 30, 2011

Using the phan app?? Perhaps wipe data in app, uninstall then reinstall??

Phases · Mar 30, 2011

NightAngel79 said:
Using the phan app?? Perhaps wipe data in app, uninstall then reinstall??

Good suggestion - not sure why I didn't say that.

Side note, congrats on kickin' the habit NA. It's been about six years or so for me. It goes from kinda hard to kinda easy to downright simple.

NightAngel79 · Mar 30, 2011

Phases said:
Good suggestion - not sure why I didn't say that.

Side note, congrats on kickin' the habit NA. It's been about six years or so for me. It goes from kinda hard to kinda easy to downright simple.

Damn, someone is up late

And hell yea, been over 2 months and is one of the best things i ever did. Though i still crave them after i eat.....

BeTrue · Mar 30, 2011

clear data and reinstalled.

no better, :-(

NightAngel79 · Mar 30, 2011

did you uninstall first? and you are getting it from the market right?

Do you have a good signal when trying?

BeTrue · Mar 30, 2011

I cleared the app data, then went to market/my apps,
I uninstalled then reinstalled.

I am on wifi with good signal.

Phases · Mar 30, 2011

Apologize if you already said but - device?

BeTrue · Mar 30, 2011

Htc evo 4g

Mr_Stump · Mar 30, 2011

I have the same problem on my tbolt. Never had a problem on my D2.

phan_dev · Mar 31, 2011

There is an application
https://market.android.com/details?id=com.xtralogic.android.logcollector
that allows to collect and send error logs from you device to an email.
If you don't mind - please install this program, and the next time you
see this error with our app - please start logCollector and send us the log.
It will help us to fix this problem. (of course the log file will be removed and forgotten after we're done with it)

Mr_Stump · Mar 31, 2011

Will do when I get off work this morning.

Mr_Stump · Mar 31, 2011

What email do I send it too please.

phan_dev · Mar 31, 2011

Mr_Stump said:
What email do I send it too please.

Please send to email pershin.serghei@gmail.com

Mr_Stump · Mar 31, 2011

Sent, looked like gibberish to me

Mr_Stump · Apr 1, 2011

Resent

Mr_Stump · Apr 4, 2011

Email sent.

phan_dev · Apr 4, 2011

Mr_Stump said:
Email sent.

Thanks.

This is a program for testing the video plugin. I hope you can install it now.

BeTrue · Apr 5, 2011

sorry for the delay, I've emailed my log.

Mr_Stump · Apr 5, 2011

Beta log sent.

Mr_Stump · Apr 6, 2011

Beta2 log sent

Mr_Stump · May 10, 2011

Still useing the beta app is the updated app available yet?

NightAngel79 · May 10, 2011

no market updates yet... there is a newer beta staff and premium members are testing out right now though. no time table on next market update

Occasional articles won't load nor videos?

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