bill increase without any explaination

glamgirl0201 · May 12, 2011

just got a text from metro saying my bill will be $58 next month. I been paying 54( plan + insurance). I can't figure out why out of nowhere am I being charged an extra 4 bucks. Am I the only one got this text and does anyone know what the increase is for?

kev1900 · May 12, 2011

Give them a call. I have always had good luck with their customer support and they have always been able to resolve my extra charges.

ChazzMatt · May 15, 2011

glamgirl0201 said:
just got a text from metro saying my bill will be $58 next month. I been paying 54( plan + insurance). I can't figure out why out of nowhere am I being charged an extra 4 bucks. Am I the only one got this text and does anyone know what the increase is for?

I heard insurance was going up to $5 per month, but I don't know if that is for new customers or also for pre-existing customers with insurance. Still that's $3 more than even the insurance increase.

glamgirl0201 · May 15, 2011

well I just got service in feb and I hadn't heard of the insurance going up so thanks for that note. you're right about the 3 bucks. I tried calling cust service and of course I can't get an answer. its like as soon as I get use to the so so service they do something to tick me off again smh

pmb116 · May 15, 2011

glamgirl0201 said:
well I just got service in feb and I hadn't heard of the insurance going up so thanks for that note. you're right about the 3 bucks. I tried calling cust service and of course I can't get an answer. its like as soon as I get use to the so so service they do something to tick me off again smh

I got the same text saying my bill would be 4 dollars more than normal. I called customer service and she explained to me that they are changing their insurance plan but that the 4 dollar fee was waved off my account and that the current balance is what I always pay. Also my bill would continue to be the same. She said it was a glitch in their computer system in sending out the text messages for the wrong amounts. I just paid my bill and sure enough was what it always is.

h4x0rj3ff · May 15, 2011

go to metropcs.com and login (or register). after your logged in, click on support (at the top) select my account. then when you come to that page on the left towards the bottom you will click on review or edit my plan. then on that screen click next. from here you should have a list of services with check marks on what your paying for.

glamgirl0201 · May 15, 2011

your right pmb. I just called to see what my balance was and it was back to 54.

TechSys · May 16, 2011

I just went through the same thing. My 2 phones were supposed to be $95 a month. It went to $104 after the first month. Last month it went to $112. I kindly visited a corporate store and explained life to them. I am now paying $98 a month and didn't lose a darn thing. Not sure what exactly the person did, but she was kind of, uhh, miffed at me after I explained things to her and told her what I thought of MetroPCS and I was taking my business to another company.

Farwynde · May 18, 2011

Wow, Metro must be making a bundle on this scam of theirs. I started service in April, after two weeks of service I too got a text saying that my bill was increasing $5.00, but no explanation why. Idiot that I was I let it go and paid the darn thing. Now I see these posts and attempted to call Metro to inquire what was the additional charges for only to be referred to their corporate office. I had no idea their customer service was so substandard and now I'm trying to guess how many subscribers they have multiplied by an erroneous $5.00 monthly; WOW that is a lot of money that they have acquired on it.

bill increase without any explaination

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