Help can't remove seidio innocase

isdaako · Apr 6, 2011

wilddogs said:
I guess the "funny" I was trying to make didn't come thru too well.. LOL

I got it.

rogue_slc_vzw_rep · Apr 6, 2011

Do the different color innocase surface 2 have different textures? The red one looks more slick than the black or blue one.

Looking to get one of these cases and would want one with a finish that wouldn't be too slippery... i appreciate any feedback

moondrius · Apr 6, 2011

Yeah sorry about the bad info, I bought the rugged at best buy and they told me it was the active.

Bomfy · Apr 6, 2011

Good I have been trying to figure out how they were the same. Problem solved.

jman5 · Apr 6, 2011

seidioseidio said:
skinnhc is correct. The Innocase Active X and Innocase II Surface are two different cases. Our Innocase Rugged Combo is just the Innocase II Surface with additional layers.

To anyone having trouble removing their case, please see this manual: http://www.seidioonline.com/v/vspfiles/assets/images/csr3.png

Not to come out wrong but that link is the same thing that comes with the innocase... And only leads to frustration since its not overly detailed and the case gets stuck during removal... You really need a video

WildH · Apr 6, 2011

Squeeze the pus. Nice.

Silent Thunder · Apr 6, 2011

Even a screen protector can make it harder to get off.

HTCThunderbolt · Apr 6, 2011

Silent Thunder said:
Even a screen protector can make it harder to get off.

Yeah. I had a zagg and when i took it off there was so many bubbles to

jsntrenkler · Apr 22, 2011

@willdogs ... Thanks, was having a hard time removing the same case from my Atrix 4g, your tip was spot on!

seidioseidio · Apr 25, 2011

Hello All,

Thank you for your interest and we apologize for your issues on removing the case. If you are still having issues, you can also refer to this manual, which is also found on all ThunderBolt and Inspire 4G cases product page:

Postal · Apr 28, 2011

I DID IT

Man, as soon I slipped the case on , I prayed that I would never need to do a battery pull.

Thank goodness for this thread

MicahW29 · May 1, 2011

I had a devil of a time taking my case off as well...started to panic a bit and then it finally gave. Good thing I don't have to remove it too often!

ProxisTech · May 1, 2011

willdogs said:
1. Place phone face down on a table
2. Push down with your right thumb on the word SEIDIO on the lower part of the case
3. With your left Hand, squeeze the sides of the upper part of the case as close as you can to the "split" or "Crease" bewtween both cases
4. Pull

If you fail once, try try again...

These directions work well. The first time it IS hard to get off. After that its easier. Squeezing together at the sides is KEY.

theyalltaken · May 1, 2011

Has anybody experienced their case not being as snug after taking the case off? I've had to remove my case twice ... there seems to be some wiggle now on the bottom half of the case. When I first applied it the case it was practically part of the phone. It has me a little concerned that it may slip off.

ProxisTech · May 1, 2011

theyalltaken said:
Has anybody experienced their case not being as snug after taking the case off? I've had to remove my case twice ... there seems to be some wiggle now on the bottom half of the case. When I first applied it the case it was practically part of the phone. It has me a little concerned that it may slip off.

I've NOT had that experience. Mine still fits like a glove.

McLabia · May 2, 2011

How do these fit with the full body ghost armor?

Wendy F. · May 25, 2011

I love this case but spent an hour and couldn't get it off no matter what I tried (and yes, I was following the instructions). In desperation, I decided to very quickly (about 5 secs) warm the back of the case with a hot blow dryer....the case instantly slid off! Super quick....phone wasn't even the slightest bit warm from the dryer.

ProxisTech · May 25, 2011

I found the first time getting it off was far more difficult than subsequent times. The best method I've seen/used yet was to put it flat on its face and then push down on the SEIDIO logo firmly while sliding them apart. Keep it flat on the desk through the whole thing.

margaretr · Jun 3, 2011

I just bought the case and wanted to take it off to put phone in a car cradle that won't accomodate the case. I have tried all these except the hairdryer (kind of scared by that) to no avail - my thunderbolt has a screen protector the best buy people installed when I bought it and that's all full of bubbles now too.

Could it be the screen protector is making it stick tighter?

digdug1 · Jun 3, 2011

The best way I have found is to squeeze the sides of the top portion effectively making the center rise up. Then pull the bottom off.

McLabia · Jun 4, 2011

margaretr said:
I just bought the case and wanted to take it off to put phone in a car cradle that won't accomodate the case. I have tried all these except the hairdryer (kind of scared by that) to no avail - my thunderbolt has a screen protector the best buy people installed when I bought it and that's all full of bubbles now too.

Could it be the screen protector is making it stick tighter?

Yes and this is another reason I dropped the seidio for my Ringke case. It doesnt fit right with any type of cover on your screen which to me seems a bit stupid. You might want to strip off the screen protector and then try again. Chances are you found out the hard way like I did that these cases fit too snug for ANYTHING else on your phone in an area that touches the case.

paduncan · Jun 4, 2011

1. Turn the phone over while holding it.
2. Push in the sides of the larger portion with the left hand, while pressing the Seido logo with your right hand thumb.
3. Gently pull the left hand side towards the left.

seidioseidio · Jun 6, 2011

Thanks to everyone posting tricks to getting the case off! Here is the manual in case any one else would like to know: seidioonline.com

deebie · Jul 11, 2011

So I've used the seidio innocases without a problem before this... but now that I have one for my thunderbolt, I can't seem to get it off!
I've never had a problem removing these before I got this new one. Does anyone have any tips? Squeezing the sides does *not* seem to make the middle bulge out like on my old cases, and doing that while pushing down on the bottom piece seems to do nothing.

Does anyone have any tips? I've tried it flat against a table and everything already ;o

edit: ah, nvm. I had to end up sliding something underneath it, but I got it off!

brizey · Jul 11, 2011

I think maybe some of the problems people may be having is that they are expecting a "pop" or some sort of indication that the clasp has released. Mine clicked shut the first time I put it on, and that was the last click I heard from the case. Now I squeeze the sides--nothing seems to happen, but I can slide the case apart. I think it does get easier.

I really like this case. Everyone likes the ringke case, too, but I love the texture of this case. Goes in and out of my pockets as easy as it did when naked.

Help can't remove seidio innocase

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