Help Display Won't Turn Off, When on Call

Tumeg · Jun 17, 2011

So, I have started to notice recently that when I am on a call and the phone is up to my ear, the display stays on! This has caused my cheek to hit "end call" MANY times. It wasn't always like this, I just noticed that it has "changed" recently.

I now use Dialer One [if that matters], but the problem started BEFORE I switched from the standard/stock dialer.

odnerd · Jun 18, 2011

Tumeg said:
So, I have started to notice recently that when I am on a call and the phone is up to my ear, the display stays on! This has caused my cheek to hit "end call" MANY times. It wasn't always like this, I just noticed that it has "changed" recently.

I now use Dialer One [if that matters], but the problem started BEFORE I switched from the standard/stock dialer.

You use a screen protecter? Mine does that cause tthe screen protecter is too thick for it to work right.

jacko1 · Jun 18, 2011

Tumeg said:
So, I have started to notice recently that when I am on a call and the phone is up to my ear, the display stays on! This has caused my cheek to hit "end call" MANY times. It wasn't always like this, I just noticed that it has "changed" recently.

I now use Dialer One [if that matters], but the problem started BEFORE I switched from the standard/stock dialer.

if your rooted its the kernel

wedgemoose · Jun 18, 2011

Tumeg, i just logged on to post the exact same question!!!!!! I couldn't believe i saw your post. My battery has been dieing real quickly lately and i think thats the cause.

maybe like "odnerd" said. Did you just buy the Ringkle case w/ screen protector? i did but don't know if thats the cause. A screen protector has never caused this before for me. but if you have the same one that might answer our question (i don't want to take of to test because i have no more)

I just figured mine out. Its the Ringke case!!!!!!! it covers the sensor. WTF !!!!!
the second i take it off it works perfect....... that stinks.....

TheBeachBoy · Jun 18, 2011

I have the Ringke case as well and noticed the same problem soon after. I am rooted, so I was thinking it was my ROM, but the Ringke case does cover the sensor. I'll experiment a little with it, but ultimately I'll probably cut a little notch at the sensor and see if that helps.

Tumeg · Jun 18, 2011

No case, no screen protector, and I'm not rooted.

Any other theories? :s

Tumeg · Jun 21, 2011

For anyone experiencing the same problem:

Proximity sensor not working after update - Android Forums

It had nothing to do with the update. My proximity sensor was dirty.
The proximity sensor is at the top of the screen under the glass just above the Verizon logo. I was able to spread the seam open just a bit and blow compressed air in the seam and clean the sensor off. Can air will also work you don't need much air pressure.

jcarlilesiu · Jun 24, 2011

Mine was doing the same thing.

A little compressed air into the slot below the ear speaker and above the screen and its all fixed.

I didn't believe that was the fix either until I tried it.

lamoglinsgal · Jun 24, 2011

Tumeg said:
For anyone experiencing the same problem:

Proximity sensor not working after update - Android Forums

I was going to suggest this same thing. It worked on my husband's T-Bolt.

nachtmuzic · Aug 15, 2011

the sensor is not under the glass. it's in the earpiece space under the mesh where the sound comes out. i've tested this sensor repeatedly.

Tumeg said:
For anyone experiencing the same problem:

Proximity sensor not working after update - Android Forums

nachtmuzic · Aug 15, 2011

I have had this exact same issue with 3 out of my 5 Thunderbolt replacements. Yes, i got it brand new and yes i've had FIVE replacements since. three of them had this same proximity sensor problem. The sensor is under the ear mesh at the top. Whenever i had to use the phone tucked between my shoulder and ear the sensor would not pick up and the screen would come on...and my face pressed against the glass would end calls, mute or speakerphone calls, move the app icons around the screen, open apps, etc. I can't use a bluetooth earpc because i can't have anything inside my ear (causes infections...which sucks) and i wear glasses so an over the ear bluetooth doesnt work either. So I have to manually turn the screen off while on a call and sometimes that works, but mostly the phone just wakes up again without me having to manually unlock the screen. which kind of defeats the darn purpose of that screen lock for me! So i may have to change phones. Again. This happened on the Moto Droid too, so i switched to the Incredible, which had other issues but not this one. I should have stuck with the Incredible.
I love my Tbolt. i just can't use it. I have other probs too with random reboot and random messaging and random apps opening (visuall onscreen not in background) by themselves too.

97'es · Aug 16, 2011

Its under the glass inside the V symbol before "verizon".

donas · Aug 16, 2011

I can't tell you why, but I can agree---- I hung up on 3 out of 5 people by accident. I paid $1.99 for screen suite and set the app just to lock on calls...works absolutely perfect! No more hang ups.

Help Display Won't Turn Off, When on Call

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