Since upgrading to Froyo, I have no been able to send MMS messages. I obtained a new SIM card from an AT&T store, no help. I also got a replacement Captivate and the same thing. Appears it's a problem with Froyo itself in my opinion. I hope Gingerbread comes out soon and fixes it. Has anyone else experienced this and had any luck in getting it fixed?
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Samsung Captivate & MMS
- Thread starter jsteinmetz1
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- samsung captivate
I doubt it's a Froyo-specific problem unless it's specific to the stock Captivate Froyo ROM. I only ever ran custom Froyo ROMs on mine, so I can't say for sure. Never heard of the problem before, though. I would think that if a new phone and a new sim card didn't fix the problem, then it's something to do with your account. If you have a friend on AT&T, you might try swapping your sim card into their phone and seeing if you can send a MMS to test the theory. Personally, I would have been reluctant to walk out of the store without a rep either figuring this out for me or providing some sort of compensation for my trouble and inability to use a service I'm paying for!
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I had this exact issue. It turned out that when I switched to a captivate using an AT&T smartphone package from an iPhone using the iPhone package, there was an issue. It pretty much prevented me from sending any MMS, although I had internet access. I contacted AT&T multiple times before they found the issue on the account (suggesting it was an obscure setting on the account). They had it fixed a day later after finding the issue. From what your describing (especially since you've tried multiple phones), it seems to be possibly the same issue. Good luck!
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I'm still dealing with AT&T on this. The guy in the store totally changed my plan around and I got socked with a higher bill. I spent over an hour on the phone last night with AT&T, it's still not right. I will call them yet again. I'll keep this thread up and maybe give THEM some tech support
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I just got off from chatting with AT&T tech support. He advised it appeared to be a provisioning issue on the back end, nothing to do with the features that I have on my plan. He opened up a case # for me and AT&T should be contacting me in a few days. Cross your fingers!
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Well, apparently per AT&T, my contacts which sync from gmail are the problem. The tech support had me delete a contact and manually add it to the phone and the MMS went through fine. Doesn't make a whole lot of sense to me but it worked. I'm not sure why and the tech support person couldn't give me a reason why it doesn't work normally.
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