Help [OFFICIAL SOLUTION] 3G issues on the 3D?

EarlyMon · Jun 26, 2011

MikeCzipri said:
What was the 1.47 update on the original Evo?

Only updates I ever got were from eclair to froyo...then the update that forced me to have the stupid blockbuster app and gave me swype (so half good, half bad) and then from froyo to gingerbread...I'm not too saavy with the numerics of it all.

EarlyMon said:
Here's the history:

Rev 1.32.651.1 - Shipped ROM, Elcair

Rev 1.32.651.6 - launch-day OTA (June 4, 2010)

Rev 1.47.651.1 - June 28, 2010

Rev 3.26.651.6 - Aug 2, 2010 - Official Froyo (.3 leak on July 30)

Rev 3.29.651.5 - Sep 22, 2010

Rev 3.70.651.1 - Dec 15, 2010 (two update leaks prior to that)

Rev 4.22.651.2 - June 3, 2010 (update leak in April)

1.47 was a big stability update.

cletusowns · Jun 26, 2011

My evo3d at home via speedtest:
23kb/s up, 52kb/s down Austin
43kb/s up, 66kb/s down San Marcos

My wife's evo3d at the same location
255kb/s up, 512kb/s down Austin
304kb/s up, 500kb/s down San Marcos.

Both updated fully with only a few apps on them. Guess I have a problem phone.. or do we both?

MikeCzipri · Jun 26, 2011

EarlyMon said:
1.47 was a big stability update.

I see. I got my Evo 4G in July, so probably already had this update installed when I got it. I hope they do something similar with the 3vo..because mine is somewhat "fidgity" with certain things, for lack of a better term. Love the phone but can't help thinking they rushed it a little bit.

MikeCzipri · Jun 26, 2011

I have noticed that in my house I get terrible 3G reception sometimes, and other times it's decent. I left my house and ran a quick speed test while stopped at a light, and got 1.5 mbps.

Actually, I just messed around with it a little more. Turned the GPS on and got 1.3 mbps.

Turned gps off and got progressively worse. .8 followed by .5 followed by .2 mbps. Ping times got progressively longer as well. I don't think the phone is doing a good job of figuring out which tower to latch onto.

ArmageddonX · Jun 26, 2011

EarlyMon said:
Failing that, try updating PRL and Profile, in that order.

I did this and now I'm getting:
96 ping
1037kbps down
753kbps up

Edit:
Details: I have everything except Mobile Services turned off.

MikeCzipri · Jun 26, 2011

In a matter of 5 minutes I got results ranging from 1500 kbps Down to 25 (yes, 25) kbps down and 1.2 kbps up to 212 kbps up.

Ping times from 315 ms to over 1900 ms.

WTF is wrong with this thing? So frustrating and annoying. Just when I thought I had it fixed an figured out. It's like it can't get a good 3G signal without the gps on, which is stupid.

EarlyMon · Jun 26, 2011

There's nothing wrong. Speedtest.net relies on an external server. When it's busy, your speed goes down. Your phone is fine now.

Arm - follow all instructions in this thread.

Speedtest.net has limits.

If you get a high score once, your phone is fine.

Your website pages don't come from Speedtest.net servers.

tube517 · Jun 27, 2011

bobby2478 said:
In MN I got the following via speedtest app with Wifi OFF (connected via Sprint Data Network and not local router):

3G (135ms): 1,772 kbps Down, 643 kbps Up
4G (140ms): 6,971 kbps Down, 1062 kbps Up

So my Evo 3D doesn't appear to have any issues at least here in MN...

I wish I could get those 3G speeds.

3G (148 ms): 318 kbps down, 65 kbps Up
4G (115 ms): 6963 kbps down, 685 kbps Up

This was after a battery pull and updating PRL and Profile
First reading before battery pull/PRL and Profile Update:

3G (500 ms): 83 kbps down, 76 kbps up

At least there was improvement :rolleyes:

ArmageddonX · Jun 27, 2011

Ohh, I wasn't complaining about my speed. Just reporting. I'm happy with my speeds.

I come from a time when 56k was king. Anything 128k or above makes me smile. Ha ha ha

falconey · Jun 27, 2011

I wonder if all these 3g issues have something to do with the different PRL numbers. My 3VO's prl is 21079, but my EVO 4G's number is 1115.

EarlyMon · Jun 27, 2011

cletusowns said:
My evo3d at home via speedtest:
23kb/s up, 52kb/s down Austin
43kb/s up, 66kb/s down San Marcos

My wife's evo3d at the same location
255kb/s up, 512kb/s down Austin
304kb/s up, 500kb/s down San Marcos.

Both updated fully with only a few apps on them. Guess I have a problem phone.. or do we both?

Try the things in this thread - up to and including a reprovisioning and hard reset. If that doesn't work, go for the replacement. Yours is definitely not right - with same hardware, firmware and software and same test conditions, the results ought be nearly identical (can never get identical speedtest server paths, that's the nature of that beast). Your wife's phone is likely right if you saw those same results on other phones in your area.

Thing to know about speedtest - it's an indicator, not a precise measurement. But it's indicating at minimum that your phone is somehow borked.

Rose4uKy · Jun 27, 2011

My speed test says ping 21ms download 9932kbs and upload 960kbs and that is at home on wifi 3G was off. Is that good? I know you can view kbps mbps and KB/s which is the best setting to keep it on? Does it matter? I only get one bar here sitting at my desk so I doubt I can test it on 3G. No it wont find a server oh well I'll try it outside when I leave for work on 3G.

Vinter said:
YAY! Regretting my move to Sprint oh so very much.

xPhantom · Jun 27, 2011

I'm a little bit confused about the hard reset that seems to be fixing the problem. So this is the reset that you do through ##786# and then pressing Menu and selecting Reset, right? And the necessary code is the MSL? Just want to clarify. Thanks!

EarlyMon · Jun 27, 2011

xPhantom said:
I'm a little bit confused about the hard reset that seems to be fixing the problem. So this is the reset that you do through ##786# and then pressing Menu and selecting Reset, right? And the necessary code is the MSL? Just want to clarify. Thanks!

All of that is correct.

The hard reset is clearing out all of the hidden memory locations, in no uncertain terms, so that no part of the radio setup software goes - gee, that looks like good data over in that spot, I think I'll skip really setting that part up again.

All it takes is the odd 0 or 1 bit in just the right place corrupted into the opposite value and you're off to the races with nothing but trouble.

Hard reset give you the true do-over.

bobby2478 · Jun 27, 2011

EarlyMon said:
All of that is correct.

The hard reset is clearing out all of the hidden memory locations, in no uncertain terms, so that no part of the radio setup software goes - gee, that looks like good data over in that spot, I think I'll skip really setting that part up again.

All it takes is the odd 0 or 1 bit in just the right place corrupted into the opposite value and you're off to the races with nothing but trouble.

Hard reset give you the true do-over.

What is the Hard Reset procedure? Is this the same as Settings > SD & Phone Storage > Factory data reset?

Also, what does MSL stand for? Thanks!

jconnon · Jun 27, 2011

Vinter said:
YAY! Regretting my move to Sprint oh so very much.

Thats how my Speed Test looks like atm.

falconey · Jun 27, 2011

jconnon said:
Thats how my Speed Test looks like atm.

I'd waste no time going to store if I had those speeds.

EarlyMon · Jun 27, 2011

falconey said:
I'd waste no time going to store if I had those speeds.

I would follow the steps in post #2 - if it's something easily fixable by Sprint support, the store won't help and will only be frustrating.

Rofflecakes · Jun 27, 2011

I had the same problems with my first 3VO. I had anywhere from 500-2200 ms ping, 7-60 kbps download, and about 70-200 kbps upload. I tried a hard reset, reactivation, etc. None of it helped at all.

I just got back from the Sprint store where I told them I believed the phone was defective, and asked for a replacement. He said no problem, got a new phone out, and activated the new one. Downloaded speedtest, and now I have around 110 ms ping, 1000-1500 kbps download, 600 upload.

Edit: I forgot to add, before I took the phone back, using open signals map I noticed that the connection was always 1x. Even through all of the resets and everything, it never changed. The new phone is under EVDO A. Something was obviously wrong.

jconnon · Jun 27, 2011

Those results were similar for me also using the Boston server. When I changed servers my ping was 144ms, download was 698kbps and upload was 401kbps.
Should I be satisfied with that? Or should I do a reset as well? Sorry I am a noob.

hmm I just switched back to the Boston server and I got 145 ping 1003 download and 579 upload.

I tried that a bunch of times yesterday and nothing was even close to that. Now I am at work today and its only three miles from home, could that make that big of a difference?

Rofflecakes · Jun 27, 2011

Personally I would try to improve that. My reasoning is that, while waiting in the store, another guy came in complaining about his Evo 3D. He talked to the manager, and I overheard them. As he walked over, I asked him if I could see his phone, and downloaded speedtest on his. The results were very close to what you're getting.

The results I posted were in the same store as he was, yet I was getting 2-3x faster. I don't know if it's where you're at, but because it's so similar to his situation and my new phone was much faster, I'd say try it. No harm done besides having to set up your apps again, but if it works, you'd be happy you did it.

Edit: Sorry, I posted that before your edit. Don't know what to tell you now since it raised so much.

falconey · Jun 27, 2011

jconnon said:
Those results were similar for me also using the Boston server. When I changed servers my ping was 144ms, download was 698kbps and upload was 401kbps.
Should I be satisfied with that? Or should I do a reset as well? Sorry I am a noob.

hmm I just switched back to the Boston server and I got 145 ping 1003 download and 579 upload.

I tried that a bunch of times yesterday and nothing was even close to that. Now I am at work today and its only three miles from home, could that make that big of a difference?

Speeds will fluctuate. Anything over 500kbs is respectable, but if the phone is consistently below that, regardless of conditions then there is likely a problem with that phone. IMO the true test if Sprint is right for you is the programs you use and want to use that require a data connection. If you can run those programs with no lag or issues the speedtest results don't really matter.

EarlyMon · Jun 27, 2011

Follow the instructions in post #2, and your app downloads are easier.

jconnon · Jun 27, 2011

falconey said:
Speeds will fluctuate. Anything over 500kbs is respectable, but if the phone is consistently below that, regardless of conditions then there is likely a problem with that phone. IMO the true test if Sprint is right for you is the programs you use and want to use that require a data connection. If you can run those programs with no lag or issues the speedtest results don't really matter.

I never paid much attention to that with my Hero. I would probably not have even given it much thought but one of the reasons I upgraded is so when I have downtime waiting in my truck, I can watch HBO and Netflix. The few times I have tried HBO GO it was so bad it would just stop playing stating my connection was to slow. Should I always leave my GPS on for the best 3G signal?

jconnon · Jun 27, 2011

EarlyMon said:
Follow the instructions in post #2, and your app downloads are easier.

I will defiantly go through the steps. I just want to make sure I dont have a bad phone.

Help [OFFICIAL SOLUTION] 3G issues on the 3D?

The PearlyMon

Newbie

Newbie

Newbie

Android Expert

Newbie

The PearlyMon

Android Expert

Android Expert

Android Enthusiast

The PearlyMon

Android Expert

Member

The PearlyMon

Android Enthusiast

Member

Android Enthusiast

The PearlyMon

Newbie

Member

Newbie

Android Enthusiast

The PearlyMon

Member

Member

BEST TECH IN 2023

Smartphones

Best Android Phones

Upcoming

Best iPhones

Upcoming

Tablets

Best Tablets

Upcoming

Laptops

Best Laptops

Upcoming

Televisions

Best TVs

Upcoming

Game Consoles

Best Game Consoles

Upcoming

Wearables

Best Wearables

Upcoming

Smart Home

Smart Home Tech

Upcoming

Similar threads