Rogers Dream 1.6 Update

vikingisson said:

While we're pointing out other threads to keep the riff raff out here's one for the 911 issue:
http://androidforums.com/rogers/37828-rogers-911-bug-does-apply-rooted-phones-too.html

Click to expand...

Thanks!

Just a suggestion. As with all rebates make sure you keep copies of what you send in and when you sent it.

omg, I swear this bug is a ploy to delay any updates. It seems like forever ago that they announced we'd "be getting Sense 1.5 in the next week or so"; I have been on edge, waiting for it like a crack addict suffering from withdraw.
and now "conveniently" a bug has come up that takes our attention away from the Sense updates while giving them an excellent excuse when people inevitably start asking about the update again:
"oh, we at rogers and HTC put the safety of our consumers first, which is why we have put any and all future android updates on hold until we can resolve the 911 bug issue"
I'm seriously starting to doubt that there are going to be ANY sense updates, and Rogers is just f'ing with us for as long as possible.

I was thinking the same thing, I hope the sense update with fix comes very soon given that a) we payed for 911 that may not have worked and b) having to disable GPS significantly limits the usage of many applications (google maps, places directory, flixter, etc etc etc.)

This time is sounds like Google screwed up, and then Rogers/HTC dropped the ball by not providing this patch, despite it being specifically indicated as a fix in 1.6

Dream users may actually be able to get 1.6 afterall, if that ends up being the easiest way to fix.

jimrebello said:

I was thinking the same thing, I hope the sense update with fix comes very soon given that a) we payed for 911 that may not have worked and b) having to disable GPS significantly limits the usage of many applications (google maps, places directory, flixter, etc etc etc.)

This time is sounds like Google screwed up, and then Rogers/HTC dropped the ball by not providing this patch, despite it being specifically indicated as a fix in 1.6

Dream users may actually be able to get 1.6 afterall, if that ends up being the easiest way to fix.

Click to expand...

Android 1.5 source code was already fixed back in September. You can all bet on the fact that the Fix for this is in the "Minor" updates that HTC has been working on for the Dream / Magic and they thought that they could sneak the fix in under the radar so that nobody would notice. It Looks like they didn't get them completed and released on time, E911 is here and no patch.

As a company HTC doesn't even have the integrity to stand up and say "We made a mistake", they are perfectly happy to let Rogers take all the heat for this. HTC was probably "too busy" working on it's Nexus One to bother with all us poor Canadians.

gbd

Oh ok, so 1.5 has already been patched, but because Rogers wasn't originally planning on providing any new OS updates, no one bothered with it, despite the fact that is a known flaw.

I thought the fix had been applied to 1.6.

I think Rogers and HTC are equally to blame, as they are for not providing updates previously.

Given that this is such an important update, and will be included (I'm assuming) as part of the "minor update" that HTC was supposed to be releasing within 2 weeks (2 weeks ago), I wonder if they will push the update OTA, because god knows plenty of Magic/Dream users won't even know to update or won't want to bother.

Called Rogers today. Put on hold twice by initial CSR who eventually told me that the upgrade Dream to Magic offer has been temporarily suspended.

Politely told the CSR that wasn't good enough and asked to speak to a manager. After being on hold for a while, I spoke to a manager and he told me that they have logged my request for an upgrade but they simply don't have any more HTC Magic phones available right now.

The manager then gave me an interaction code that I can use as a reference. He could not tell me when the Magic would be available or when I should call back to reiterate my upgrade request. He did tell me though, that because my request has been logged, I shouldn't be affected by the January 26 upgrade deadline.

I'm not sure if the excuse was genuine or not. It could be that they are not sending out HTC Magic phones until the 911 bug is fixed, or they just don't have any in stock or perhaps the delay is with HTC and not Rogers.

Anyway, I'm just curious if anyone else has had the same response to their upgrade request?

SuperJuice said:

Called Rogers today. Put on hold twice by initial CSR who eventually told me that the upgrade Dream to Magic offer has been temporarily suspended.

Politely told the CSR that wasn't good enough and asked to speak to a manager. After being on hold for a while, I spoke to a manager and he told me that they have logged my request for an upgrade but they simply don't have any more HTC Magic phones available right now.

The manager then gave me an interaction code that I can use as a reference. He could not tell me when the Magic would be available or when I should call back to reiterate my upgrade request. He did tell me though, that because my request has been logged, I shouldn't be affected by the January 26 upgrade deadline.

I'm not sure if the excuse was genuine or not. It could be that they are not sending out HTC Magic phones until the 911 bug is fixed, or they just don't have any in stock or perhaps the delay is with HTC and not Rogers.

Anyway, I'm just curious if anyone else has had the same response to their upgrade request?

Click to expand...

RogersMary did confirm for me yesterday on Twitter that all sales of the Magic have stopped for now.
If they've put the info on your account that you have called requesting the upgrade, I would hope that they honour it when the start selling the Magic again. It sounds reasonable, but that's just me.
Hope it works out for you.

GreatBigDog said:

Android 1.5 source code was already fixed back in September. You can all bet on the fact that the Fix for this is in the "Minor" updates that HTC has been working on for the Dream / Magic and they thought that they could sneak the fix in under the radar so that nobody would notice. It Looks like they didn't get them completed and released on time, E911 is here and no patch.

Click to expand...

According to this T-Mobile forum post: ANDROID 1.6 (DONUT) ROLLOUT - T-Mobile Community

The rollout of Android 1.6 (Donut) to T-Mobile's G1 and myTouch 3G customers is now underway, and provides new features and software enhancements. The update also includes an important fix for isolated instances of system reboots after dialing 911. We have worked with Google and HTC on a solution, and the rollout of Android 1.6 is being accelerated to ensure the system reboot fix is rapidly delivered to our customers.

Click to expand...

Bold and Italics are mine. Suffice to say this was released to T-Mo customers as part of Android 1.6... not 1.5.

vikingisson said:

well perhaps it is because I'm not using the Rogers ROM on my device. I started up and the lock screen said No Sim. But everything continued to work including gmail.

If you're able to at least get into the main screen then you should reset everything to default under System/SD Card/Reset to Factory. You don't want the phone conflicting with the other's gmail settings. You might then need to bypass the gmail setup until WiFI is online. Then sign in with a different gmail ID.

I can help you if you need it. or if the phone's ROM is too locked down to Rogers I'll gladly buy it cheap from you and root it.

Click to expand...

Thank you for this info! After weighing the risks, my hubbie rooted his dream and it worked, so it sounds like he'll root my dream too.

J

j-ott said:

Thank you for this info! After weighing the risks, my hubbie rooted his dream and it worked, so it sounds like he'll root my dream too.

J

Click to expand...

Great to hear. Now you have a good WiFI machine. But don't forget to either get the official update when it comes or update it yourself with a better ROM. That GPS/911 bug has to get fixed at least on the SIM'd phone. practice on the other one....

Had an interesting thing happen to me at the Rogers store today. Went in today and asked em if i can change my phone (new magic through the upgrade) for a different one seeing as it was in the 15 (or 30?) try it out period..anyway I walked asked my question and the guy told me to get rid the phone as soon as possible. And the look on his face was unbelievable its like as if the phone was going out to kill me or something. He told me that if I could i should change the phone with anything blackberry iphone nokia whatever as long as i got rid of the phone..wierd reaction..

edit: he obviously knew about the 911 but still it was a pretty interesting reaction..

egemenbor said:

And the look on his face was unbelievable its like as if the phone was going out to kill me or something.

Click to expand...

You should have held it out and tried to touch him with it. Might have been amusing. ;-)

"Ahhh No! Get it away! Get it away! UNCLEAN!"

mjschmidt said:

You should have held it out and tried to touch him with it. Might have been amusing. ;-)

"Ahhh No! Get it away! Get it away! UNCLEAN!"

Click to expand...

Rofl

im thinking maybe theres another reason behind that reaction because it was pretty over the top

egemenbor said:

im thinking maybe theres another reason behind that reaction because it was pretty over the top

Click to expand...

Funny stuff. However this might point to a growing sentiment inside Rogers about Android. Or at least to the group that rep is talking to. I think they are regretting their Android venture. That sweet smell of openness and flexibility has them dumbfounded and goes against the no questions asked locked down nature of decades past. The update debacle and GPS bug just seals their notion of a walled garden they prefer to have. With that openness also comes confusion at the customer side who is so used to plug and play that they are getting upset too.

So manufacturers and providers I have an idea:
Create different configuration versions of the phones. Just different app bundles with easier to figure out setup. Allow for the full potential but make the target functionality dead simple and ready to go. A handful of carefully chosen Market apps would make a huge difference to those that can't figure it out at first. Arrange the desktop in a sensible manner based on function.
Magic Business:
Magic Media:
Magic Texter:
Magic Naked: just the regular Magic for those that understand what we have and will customize ourselves
Unlocked: for the freedom lovers like me that just want a phone without the branding and confinement.

Pcs come with tons of crap from 3rd parties based on their target market so why not the phone? I personally don't want any crud but others would if it came with the right stuff. Most of the 3rd party is free so it doesn't have to be apps that time out. Toss the dev some $$ and all is right in the world again.

Oh Rogers, next time actually test the phone as you claim to do. Don't spend so much time with the marketing and legal department deciding how much you love us, just do what you say next time.

So - the 1st CSR told me a couple days ago to "call back Friday or Monday" (no mention of we don't actually have any in-stock). Just called back - CSR first tries to say it's a Magic-Dream upgrade - put on hold, then comes back and says sorry, it's the other way around. Anyways, the CSR says that "because the sales are on hold, they will definately be extending the deadline" *cough*bull$hit*cough* and they will notify me when they are available (riiiiiiiiiight).

Anyways - I got him to say he was putting it on my account that I had called and gave me the reference number so, we'll see what happens now and I'll keep my eyes peeled for when more Magic's arrive.

All this because they wouldn't give me a discounted iPhone back in December and they recommended the Magic instead.

Al

Tuesday: Initiated a hardware upgrade (Dream --> Magic) via Rogers.com. At the last stage, after selecting Saturday UPS (I'm not home weekdays), the page 505ed on me. My roommate, who has the same phone, had no trouble with the website and had already gotten a confirmation e-mail. So I immediately called Rogers. The Wireless CSR (Kristin) told me all was well, and that I should receive an e-mail with a tracking number the next day or the day after.

Today: Still no tracking number, so I called Rogers to find out what was going on.

CSR #1 told me, again, that all was well, that it had been sent to the warehouse to be packaged and I should see it in 3-4 business days.

"Hang on," I said. "It was supposed to be Saturday delivery."

"Oh, really?" said she (paraphrased). "I didn't know that was still possible."

Alarm bells began going off in my head.

I explained that yes, I had requested Saturday Delivery. Clicked the appropriate box and everything. She rummaged about in the system for a bit and asked me to confirm that it had been "$186.00 [approximate amount], right?"

The alarm bells became klaxons.

I explained that not only had the Rogers press release told me it was a free upgrade, but that on the website, before it crashed, it had showed me a final total of $0.00 for me, the customer.

She said she didn't know what had gone wrong, and transferred me to Sundas in E-Care. (Yet ANOTHER department.)

Sundas told me that a) she could not see my order, that it had gone through, what it was for, or what shipping option I might have requested (AND HAD CONFIRMED BY A ROGERS CSR), only that there was a charge of ~$180 on my account but she couldn't see what for.

Here I had to take a moment to boggle at the phone in my hand. At this point I had been on the phone for more than an hour.

I explained that the person before her had had a look about and told me she'd seen it had been charged (incorrectly) to my account and "sent to the warehouse to be packaged." Sundas told me she did not have access to that information. I asked Sundas whether each different splinter-group of Rogers CSR in fact had different versions of my record. She did not actually confirm this, but did hint that this was the case.

It was about here that I started asking for a manager, only to be told there "[wasn't] one on the floor." (AT THREE-THIRTY PM ON A FRIDAY.)

I asked her what she actually *could* do for me, since I had been promised a) a free upgrade and b) Saturday delivery but apparently was not going to get either one.

Sundas told me my options.

1. I could cancel my order and do the upgrade in-store, or cancel my order and attempt to do the upgrade again on-line or over the phone.

(Problem: this promotion is only available on-line or by calling Customer Care, and a cancellation would take 3-4 business days to confirm, until which time I could not re-initiate the upgrade. Also: the upgrade promotion is good only until January 26th. By the time the cancellation went through, the promotion would be over.)

2. I could wait the 3-4 business days for the phone to arrive and attempt to deal with the unauthorized charge to my account then.

(Problem - at least for me: It is an UNAUTHORIZED charge. I am simply not going to pay it.)

None of this, of course, was going to get me the product or the service I had been promised.

We went around in circles for some time. Finally, I realised I was not going to get what I had been told I was going to get either by Customer Care or the Rogers press machine; my phone is going to be very, very late - since I'm not home weekdays and am going to have to wait until at least next Saturday to receive it, assuming that UPS will even do that or hold a package that long. (I have had them return packages to sender because I was not home to receive them for five days, once for only two days.)

Sundas told me that she was going to contact the "Back End Department" (apparently the only people who can actually SEE my detailed order information) and ask them the following questions:

1. Why there had been an unauthorized charge added to my account when the upgrade was meant to be completely free.
2. Why the Saturday Delivery, confirmed by Kristin, had not been added to my order - and what was Kristin reading, anyway?

She was also going to e-mail her manager about getting my shipping expedited, but there was no way I was going to be receiving my phone on the original promised date.

She has promised to call me tomorrow, but I'm not hopeful. The following is from an e-mail I just sent to the Office of the President, including all of the above:

"At this point I have no idea what's happening. I don't know whether or not I have actually been charged upwards of $180 for an upgrade that was supposed to be free. I don't know why my order was not tagged with Saturday Delivery. I don't know when my phone will be shipped or if I'll be able to receive it when I do. I don't understand why no two Rogers employees can give me the same information from the same file. It makes no sense to me to make customers wait on hold for an entire afternoon only to be told that no one can actually help them. Please understand that I'm not trying to get anyone in trouble - everyone I spoke to was polite and helpful to the very best of their ability. But I am, at this point, extremely frustrated with broken promises, misinformation, inefficiency, and generally poor service on behalf of your entire company, if not with individuals. I'm not sure what to do at this point, as I feel as though I'm at the mercy of an inefficient and over-complicated bureaucracy that cannot even communicate with its own composite parts. I mean no criticism of any individual employee, but Rogers as a company very much needs to find a way to make their operations more transparent, or it is going to start losing customers."

I swear, if there was anywhere else to go but Rogers, I would be gone already, contract or no contract. I am so frustrated I can hardly sit still.

Just got a message from Rogers:

4826: Rogers/Fido service message: URGENT 911 Calls HTC Magic software update: Mandatory software update is now available to help ensure 911 calls are completed from your phone. Please go immediately to rogers.com/magicsoftwareupdate on your PC to download.

In order to help ensure 911 calls are completed internet access will be temporarily disabled on your phone at 01/24/10 6:00 AM EST. To minimize loss of internet service, please complete your software update immediately. Opon completion, internet access will be re enabled within 24 hours.

For users of Macintosh and Windows 7, please call 1-888-764-3771 (1-888-ROGERS1) for update instructions.

We apologize for the inconvenience but we prioritize customer safety above all.

I'm on W7.... this should be fun... I'll update and see if this also includes our promised SENSE UI, but I am not counting on it....

Just checked update instructions... update includes sense UI! what are the odds, now to try to get it working, given I use W7. Ugh.

Just got the text message from Rogers re 911 update. They are not only making it mandatory, but threatening to CUT OFF your phone's internet access until you update!!!!

Further more, it will NOT be OTA, but by download to your computer. There are special instructions for Mac and Windows 7? I guarantee there will be users who will not be able to figure this out. They will lose their internet access via data, and they will not have phones with a 911 fix.

I want to return my frakking Magic and go to another provider.

MAJOR FAIL ROGERS!

If its mandatory could you just temporarily do it and then re-root the phone after? And is it possible that the update will contain something that will prevent rooting?

mjschmidt said:

Just got the text message from Rogers re 911 update. They are not only making it mandatory, but threatening to CUT OFF your phone's internet access until you update!!!!

Further more, it will NOT be OTA, but by download to your computer. There are special instructions for Mac and Windows 7? I guarantee there will be users who will not be able to figure this out. They will lose their internet access via data, and they will not have phones with a 911 fix.

I want to return my frakking Magic and go to another provider.

MAJOR FAIL ROGERS!

Click to expand...

Found my old HD with Vista on it, the install is fairly simple, just backup your apps with Astro File Manager, onto your SD, and you can run it, I suspect that Windows 7 might be another story... I'm guessing they will make you go into a store, would be interested though. Booting up now....

Agreed, Major fail. In the instructions for the install, it says users will be credited for 1 month of data for the inconvenience. Thats not bad..

Ok I've got the software downloaded, HTC Sync installed.

My Magic is not rooted, how do I temporarily backup my files, contacts, bookmarks etc. before the update process (so that I can reload them afterwards)?

Do I need to download an app from the market and if so, what are some good ones?

jimrebello said:

Found my old HD with Vista on it, the install is fairly simple, just backup your apps with Astro File Manager, onto your SD, and you can run it, I suspect that Windows 7 might be another story... I'm guessing they will make you go into a store, would be interested though. Booting up now....

Agreed, Major fail. In the instructions for the install, it says users will be credited for 1 month of data for the inconvenience. Thats not bad..

Click to expand...

What's the HBOOT and Radio version in this RUU ???
Is it a perfect SPL ?

newuser1 said:

Ok I've got the software downloaded, HTC Sync installed.

My Magic is not rooted, how do I temporarily backup my files, contacts, bookmarks etc. before the update process (so that I can reload them afterwards)?

Do I need to download an app from the market and if so, what are some good ones?

Click to expand...

ASTRO File Manager v2.2.2 Application for Android | Productivity

Astro file manager will backup apps, but will NOT backup text messages, or any files/data that might be saved to the internal memory.