Help Unable to get email from Exchange on my Milestone

Shelburt · Jan 22, 2010

Hi All,

I have a Motorola Milestone (aka Droid).

I've managed to set up my Milestone to sync my work contacts and calandar via exchange. However, I cannot get my email for some reason - and there's no error message to point me in the right direction.

I've tried sending emails too, and that doesn't work. They just sit in my outbox, no matter how many times I refresh.

Obviously, I've tried all the obvious things - double checked my settings (which must be ok, given my Calander and Contacts synced, plus I can get to the global address book). I've tried to refresh the mailbox, but nothing happens.

When I go to 'Accounts' there is an orange line next to my work account, which perhaps means something is wrong. I wondered if it's perhaps my work's firewall blocking me....but again, if I can get into my calander and contacts...

Any ideas?

Cheers,

Shelburt

pdragon · Jan 22, 2010

Moved to Milestone forum. Hopefully you can get some better assistance here.

Shelburt · Jan 22, 2010

Doh - Shelburt <------Noob!

spottyelephant · Jan 22, 2010

Shelburt said:
Doh - Shelburt <------Noob!

+1! (kidding)

No, tbh honest im not sure - i know that some exchange servers require setup to allow "foreign" devices acces. My company's servers only allow blackberry phones (and registered ones at that) access and my android phone could never make the connection.

Perhaps it could be a simpler issue with you though to do with pop3 and smtp settings - i'd look into both those things.

- btw, what app you using?

Shelburt · Jan 22, 2010

I'm using the app that comes pre-installed on the Milestone.

Out of interest - could you connect to your contacts and calander?

spottyelephant · Jan 22, 2010

I only got my milestone yesterday (night) so havent actually tried any of that yet. Will let you know when i do.

chyau.00 · Jan 23, 2010

at least you got it to connect... mine never setup properly....so i made an extra gmail account and have all the my outlook emails transferred to that email account....and i also used the gmail/outlook sync..to sync my calender

mpmilestogo · Jan 23, 2010

Shelburt said:
Hi All,

I have a Motorola Milestone (aka Droid).

I've managed to set up my Milestone to sync my work contacts and calandar via exchange. However, I cannot get my email for some reason - and there's no error message to point me in the right direction.

I've tried sending emails too, and that doesn't work. They just sit in my outbox, no matter how many times I refresh.

Obviously, I've tried all the obvious things - double checked my settings (which must be ok, given my Calander and Contacts synced, plus I can get to the global address book). I've tried to refresh the mailbox, but nothing happens.

When I go to 'Accounts' there is an orange line next to my work account, which perhaps means something is wrong. I wondered if it's perhaps my work's firewall blocking me....but again, if I can get into my calander and contacts...

Any ideas?

Cheers,

Shelburt

I've had issues with the SSL stuff with our corporate mail server. May want to check that. Have you been able to update your milestone via OTA to 2.0.1 yet? There are some alternatives with doing this if you visit the alldroid forum. There are some steps with it at a manual level documented there as well. I don't have the link handy; sorry. OTOH, have you tried using touchdown by nitrodesk to see if its a problem with the bundled mail application on the milestone? You can download the free evaluation version and see if you can make a connection using it.

For me with exchange 2007 with SP1, I have to check both SSL boxes on my milestone with the manually applied 2.0.1 update. We use a self-signed certificate and if I don't check "accept all SSL certificates" there is no mail action at all.

You could also try setting up an IMAP account instead; but I prefer to have the full connection even though I cleanse out all the exchange invites calendar invites that come in and manually copy them over to google calendar.

Just a few things to try.

inaroundroom · Jan 24, 2010

Have you followed this kb:
https://motorola-global-en-uk.custh..._faqid=39581&p_created=1258131089&p_topview=1

Following this and creating the exception on my AD/Exchange account enabled me to sync my exchange account to my milestone 2.0.

OldHooky · Jan 25, 2010

Try K9-Mail Beta. I couldn't get Exchange until I used this. Lightning fast delivery and Push to boot!

TimGuyUK · Jun 3, 2010

Im gonna bump this. Anyone else having issues.

I can sync calender and contacts but I cant sync mail, however it does appear I can sync mail in SOME sub folders of exchange.

The only thing I can think of is that these folders dont have as much mail in them as the others. My inbox goes back two years and is chocka.

Im just marking all mails as read to see if its that.

Tim

TimGuyUK · Jun 3, 2010

Nope, not items unread. I can only think its the amount thats in the inbox and theres a timeout somewhere.

Tim

TimGuyUK · Jun 4, 2010

Right, slimming down the inbox worked for me.

I had, ere, 44k of emails from the last 2years. I moved them off into a sub folder, deleted my Exchange account on the Milestone, recreated, resync and mail came flooding in. (I did have issues with Push and changed the setting to get every 5 mins, I havent had a chance to revisit that)

My only problem now is sub folders arent automaictally sync'ing. The mail only comes in when I choose that folder.

Tim

Help Unable to get email from Exchange on my Milestone

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