thanks for the help but i have no idea what that means. i think im going to take it into the sprint store and have them fix it if i didnt **** my warranty up
Okay, I'll try to expand on it to make it a bit easier (again, all of this might not even work, but this is what
I'd try at this point)
(You haven't tried it on a different computer have you?)
1. Remove the SD card from your phone. This is a (micro|mini) sd card. You'll likely need an adapter to connect it to your computer.
2. Download a linux live cd. This is an Operating System (for your computer) that runs off of a cd. Try this one
http://http://www.linuxmint.com/download.php
3. Okay, now you'll want to burn this to a CD. I usually use ImgBurn. It's free.
4. Now, you need to turn off you computer with the Disk in the CD drive. Then press whatever button your BIOS needs to boot from CD.
5. You'll load the live CD, and get a menu that asks you what you want to do. DONT pick install (unless you plan to install the linux distro), instead pick the LIVE cd option (could say something like "Try out first").
6. Now, put in the SD card. A window file manager will open up. Then, hit CRTL + T. This will open a new tab (like firefox!). Now in the new tab click the hard drive (computer) icon in the left side of the window. From there you should be in the C:\ on your computer. Find your PC36IMG.zip file (probably in My Documents) and copy it to the SD card.
If the SD card doesn't work, put it back in your phone and try the USB method (doing everything else the same).
If that doesn't work, well, at least you tried.
I hope that was explained a little better for you, and that you find this post before your trip to Sprint.