Help No 4G since the update

jmz768 · Jul 12, 2011

gsxrjohnny said:
Can you tell if it's a refurbished phone? I'm guessing it is.

Certified like new.

gsxrjohnny · Jul 12, 2011

Glad to hear the new phone is working, I think I'll drop by the store and see what they say.

thewisdomtooth · Jul 12, 2011

I guess a refurbished phone would match the quality of my phone right now... i'd rather have a refurbished phone than no 4G at least.

I can't believe there is no way for us to fix this at all, and the only solution is to get another phone. Unless it's a hardware failure (4G modem fried?), there should be a software fix for this available...

jbh00jh · Jul 12, 2011

jmz768 said:
I applied the update last night just before going to bed. Upon waking this morning, I found that I'm stuck in 3G with occasional loss of all data connection.

Could be a coincidence but since I've had no connectivity problems in quite a while, I'm thinking it's related to the update.

Anybody else having issues?

This happened to a guy over at xda , he had to get a new sim card, that fixed it.

gsxrjohnny · Jul 12, 2011

I'm cautious of a refurbished phone, afraid of inheriting new problems. I'll try for a sim card and see if that fixes it.

jmz768 · Jul 12, 2011

gsxrjohnny said:
I'm cautious of a refurbished phone, afraid of inheriting new problems. I'll try for a sim card and see if that fixes it.

I totally understand that and have experienced the nightmare of CLN myself. I wanted to do everything I could before going with a replacement but was pleasantly surprised when mine arrived in perfect condition.

I just hope that Verizon takes the time to investigate my returned phone to determine the cause. I let them know I was returning it in hope that they would and not just close out the support ticket.

gsxrjohnny · Jul 12, 2011

Can you wait until I get my new phone, that way I don't get yours

jmz768 · Jul 12, 2011

gsxrjohnny said:
Can you wait until I get my new phone, that way I don't get yours

When the reboot problems started after the first update, I called tech support and was sent a replacement. I had heard about the light leakage issues and even had a slight amount of it on my phone. I couldn't understand how people were so anal as to worry about a sliver of light that you could only see at a certain angle. My CFL phone arrived and it had two high beams of light seeping out of the bottom. I couldn't blame anybody for not wanting to deal with that. I was worried that this replacement was going to show up with the same problem.

WBMc36 · Jul 12, 2011

Same results as others. 4g on boot, switches to 3g shortly after and rarely if ever does it go back to 4g. I am 20 minutes outside of Pittsburgh, PA. I am hoping this is a network issue with verizon and not a radio issue, if it doesn't resolve i might try to go get a new sim card from verizon. Not that it will help at all but it would be worth a try.

thewisdomtooth · Jul 14, 2011

Update: I've been getting 4G reception on and off now. I kept my phone off (completely shut down) overnight. This morning I have been flipping in and out of 4G and 3G... and now 4G seems to stay on a little more consistently. Was this a network/verizon problem maybe? I'd rather wait and test it through the week before getting a refurbished phone... but all in all, finally some good news.

sassy1217 · Jul 14, 2011

I did the update on Monday. After that, no 3G, or even 1x. Also, no date connectivity. I used to love my TB, but now not so much. I tried everything. Even factory reset. They said my only option was to get another phone. I'm not happy at all. Because I am going to lose all my apps now. Very dissapointing.

cmhobbz · Jul 14, 2011

as of today, my 4g has been 100% consistent. this is so different than what I have been experiencing the last week. this makes me wonder if it is a network issue, as I have done nothing to my phone since the update.

Puppa · Jul 14, 2011

I believe it was a network issue. I noticed some connection issues when I was in Metro Detroit a day before the update came out. Sometimes it was even going to 1X, which was not the case on prior visits.

jmz768 · Jul 14, 2011

Puppa said:
I believe it was a network issue. I noticed some connection issues when I was in Metro Detroit a day before the update came out. Sometimes it was even going to 1X, which was not the case on prior visits.

I'm 100% sure it wasn't the network, at least in my case. I was stuck on 3g for 4 days straight and back to 4G within two minutes of taking my SIM out of my phone and putting it into my replacement device.

Puppa · Jul 14, 2011

jmz768 said:
I'm 100% sure it wasn't the network, at least in my case. I was stuck on 3g for 4 days straight and back to 4G within two minutes of taking my SIM out of my phone and putting it into my replacement device.

By any chance did you happen to turn your device off/on during the stuck-on-3G timeframe?

jmz768 · Jul 14, 2011

Puppa said:
By any chance did you happen to turn your device off/on during the stuck-on-3G timeframe?

I did everything possible.

Battery pulls
Power cycling
Changing battery covers
Leaving off overnight
Factory reset
New SIM card

In addition, tech support did some things on their end that required I shut the phone down while they did whatever it was they did.

The update definitely fried my phone.

juanito157 · Jul 15, 2011

jmz768 said:
Yeah, that was the first thing I checked. I'm thinking it's just a coincidence at this point since nobody else seems to be having the problem.

I'm in Plymouth, Michigan if anybody else in the area is having the same problems.

I just opened a new thread regarding this issue..sorry about that, it was prior to reading your thread.. my phone isn't working very well either !! Data connection sucks!! Won't hold any kind of signal for any length of time, just keeps switching from 1x to 3g and 4G and even when I show full.bars, the traffic arrows won't move and I get (check your internet connections)

juanito157 · Jul 15, 2011

jmz768 said:
Thanks for the post, I'm pretty sure it's a local problem not related to the update now.

No its not!! Im in Chicago and I'm sure its related to the update now after reading your issues, I've also tried everything including a hard reset. Tech support confirmed that thunderbolt owners have been calling in and a replacement is on the way!!! This really sucks!! I was hoping that my case was isolated but now I fear I've started the Thunderbolt tango! I am not looking forward to this. I will say this, I'm very good at going the F*** off!! I paid FULL price for this phone and refuse to go through exchanging devices over and over again!! I will complain until I get a Charge if this continues, but damn I really liked this phone!! I wasn't one of the many users who cared about the latest update (not speaking of anyone who was having serious issues) and why we weren't getting the OS update they promised. I totally agree with the few that felt waiting was perfectly ok, especially if it guaranteed a solid update. This is the second time now that they've released an update that screwed up phones! Not sure who is at fault...htc? Verizon? But this isn't cool at all !!

juanito157 · Jul 15, 2011

gsxrjohnny said:
Can you wait until I get my new phone, that way I don't get yours

That was funny!! I was in a bad mood cause of this crap and that made me laugh!! Humor is good

jmz768 · Jul 15, 2011

juanito157 said:
No its not!! Im in Chicago and I'm sure its related to the update now after reading your issues, I've also tried everything including a hard reset. Tech support confirmed that thunderbolt owners have been calling in and a replacement is on the way!!!

LOL read the whole thread next time. I went from thinking it was the update to thinking it was the network to knowing it was the update.

juanito157 · Jul 15, 2011

jmz768 said:
LOL read the whole thread next time. I went from thinking it was the update to thinking it was the network to knowing it was the update.

Normally I do read the entire thread prior to saying anything however, Ive been talking about how this update ruined my phone in the original thread about the update being "solid" and no one paid me any attention, I got a little excited when I finally saw someone who could empathize with me.. lol

jmz768 · Jul 15, 2011

juanito157 said:
Normally I do read the entire thread prior to saying anything however, Ive been talking about how this update ruined my phone in the original thread about the update being "solid" and no one paid me any attention, I got a little excited when I finally saw someone who could empathize with me.. lol

I just wonder how many people are having this issue? I've only seen a handful of complaints on the 3 forums I browse.

bowtie26 · Jul 15, 2011

My replacement works great, I wonder how many of us that had issues bought close to launch day?

jmz768 · Jul 16, 2011

bowtie26 said:
My replacement works great, I wonder how many of us that had issues bought close to launch day?

My phone was bought on the first day.

1WILDZ · Jul 18, 2011

I'm in NYC midtown Manhattan, used to get 4G no problem, after the update, NO 4G for me. I'm stuck in 3G. I don't feel so bad, at home there is no 4G so just at work its an issue.

Help No 4G since the update

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