Rogers Update: 911 Fix for Rogers HTC Dream and Magic is Ready

dotster said:

With the previous OS (and I'm speaking mostly for the Dream, at the moment, because I was able to root a Magic w/o any troubles.) you needed to install that Flash Recovery app and it would work. (Step 3 of that post you linked to.) It was a KEY step.

I installed it and the recovery flash app didn't work.

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What was your SPL version after you did step 3?

athco said:

For anyone thinking about contacting Rogers for a "network reset" as a few posts have suggested... too late, they've caught on.

I just tried calling Rogers (went through iPhone support) and as soon as I mentioned a network reset, the CSR identified I had an HTC Dream and told me he'd just received SPECIFIC instructions not to perform network resets on the Magic or Dream until further notice.

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Those technically inclined here will likely have rooted phones with custom ROM.
Those same people are here trying to help Rogers customers to get through this shit.
Rogers rewards them with this?

How do you say "**** you Rogers" in nice words?

Can anyone post the build number after the update? Preferably for both Magic and Dream?

Settings-About Phone.

Take picture of the screen and post here please.

gnugu said:

Those technically inclined here will likely have rooted phones with custom ROM.
Those same people are here trying to help Rogers customers to get through this shit.
Rogers rewards them with this?

How do you say "**** you Rogers" in nice words?

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Just say it. I'm seriously contemplating canceling all my rogers services over this nonsense. I haven't heard of other major carriers f*cking with their customers recently, have you?

chrisyak said:

for those of you who have rooted phones:
You can call normal wireless support (press 1 instead of going to pda/smartphone support) and request a "network refresh". Then you need to powercycle your phone and your should get data back!

I'm trying this right now. Just called rogers.

There's no queue on the normal wireless side, so if you want to speak to a rep this took me literally 1 minute to do.

Edit: Confirmed. It works. Just call rogers and ask for a "network refresh" and you have 2g/3g back on modded firmwares.

Tested on htc dream running cyanogenmod 4.2.13


by the way, those of you who have trouble upgrading should go to howard forums. There's a method to update the phone using a zip file. This one is for the htc dream. I don't know if there's one for magic as well. Good luck!
Whoops!
copy of post from howards

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I just want to confirm, this worked for me this morning. I am running Cyanogenmod 4.2.10.1 on an HTC Magic. Took less than 10 minutes plus reboot of phone

cmetaphor said:

Just say it. I'm seriously contemplating canceling all my rogers services over this nonsense. I haven't heard of other major carriers f*cking with their customers recently, have you?

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I'm checking Telus "Plans for Smartphones" as we speak .

RogersMary has posted repeatedly that our data was turned off (for our own protection) to make sure that 911 calls will complete properly. The inference being that there is a direct correlation between the two, and that with Data on, but no update applied, there is still a possibility of 911 calls not completing.

I have asked repeatedly, but RogersMary will neither confirm or deny (probably told not to by the lawyers) the following:

Q: If Data-Off is required to insure 911 calls complete, why was Data not turned off immediately upon sending the first text message warning of the 911 bug?

RogersMary has stated repeatedly that customer safety is the primary concern, but until Sunday they were only asking users to turn off GPS. If turning GPS off was enough then, why not now, unless it's just meant to annoy us into updating?

Some people might suggest that data was not turned off immediately because they didn't want to aggravate customers, however that would be contrary to their stance that customer safety is their primary concern.

Thats a good point, if customer safety was their primary concern they would have disabled data right away.... But then again they might've also made the update process easier if they really cared for the customers safety. If my phone right now cannot make a 911 call during an emergency and i couldnt update easily or quickly enough, then there is an actual possibility of someone Dying just for having a dream/magic. ... smart Rogers, let's see you explain your way of out this one before the Lawsuits start coming.

If the data was turned off this weekend to allow 911 calls to be processed correctly due to a bug with the GPS (don't get me started on that rabbit hole of a conversation) then why didn't rogers turn off the data to our phones back in September when this bug was identified?

The only answer to this is, this is rogers way of getting back at us for demanding software updates.

Regarding rooting...

I think this is more about Rogers pushing their loyal/paying customers around, than it is about customer safety. EVERYONE (include Rogers, I'm sure) knows that rooted phones running 1.6 have already addressed this issue. If that was the reason they took our network access away (as the text message indicated), why are we still being denied? Their motives are ridiculously transparent.

Some might ask us to read the fine print in our contracts. Unless Rogers specifically lists the ways how Android 1.6 negatively impacts the network, they don't have a leg to stand on when it comes to denying us service because of it. If their argument is it hasn't been tested to their standards, they might as well remove market access from these phones while they're at it, because I'm pretty sure they can't control which apps we download... unless they've also snuck THAT into this latest update...

It's almost like Rogers is going out of their way to piss off their best customers, as we're typically the ones most passionate about the service they provide, subscribe to the most features and show them off to our friends/colleagues, and continue to buy the latest and greatest devices. Not smart, Rogers, especially with new competition on its way.

So please Rogers, as many on this thread have already asked you to do, go f*ck yourselves with this... it was completely unnecessary, and will certainly hurt you down the road more than it's hurting us right now.

In looking for a solution to this, I've seen mention of a class action suit against Rogers over this... will definitely be keeping my ear to the ground on that front.

This was from a Google search. They should really pull this ad and stop selling the Dream if they are not going to update it:

mjschmidt said:

RogersMary has posted repeatedly that our data was turned off (for our own protection) to make sure that 911 calls will complete properly. The inference being that there is a direct correlation between the two, and that with Data on, but no update applied, there is still a possibility of 911 calls not completing.

I have asked repeatedly, but RogersMary will neither confirm or deny (probably told not to by the lawyers) the following:

Q: If Data-Off is required to insure 911 calls complete, why was Data not turned off immediately upon sending the first text message warning of the 911 bug?

RogersMary has stated repeatedly that customer safety is the primary concern, but until Sunday they were only asking users to turn off GPS. If turning GPS off was enough then, why not now, unless it's just meant to annoy us into updating?

Some people might suggest that data was not turned off immediately because they didn't want to aggravate customers, however that would be contrary to their stance that customer safety is their primary concern.

Click to expand...

Very true. I have been asking myself the same question.

- If safety was the primary concern, they would not have taken 4 months to get a patch.
- if safety was such a big concern, they would have disabled Data as soon as they heard about the problem, and would have warned the users about it.
- If safety was such a concern, their own customer representatives would be much better informed about it, and would be able to answer our questions.

None of this makes any sense from their safety-first argument.

I think they heard about rooting and custom ROMS with the whole 1.6 update movement, and decided to remove the problem at the source : in our phones. The 911 bug fix was just the perfect excuse to do it.

Now I am not so sure we will be getting the 2.1 update they promised. After all that foul play, can we really believe anything they say? I think the 2.1 update will be vaporware. I really hope I am wrong, but I lost all the confidence I had in this company.

Nicolas Racine

gnugu said:

This could be because you are not rooted anymore.
Protected apps install in different directory on the system and now you don't have write access to it

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That may be, but I am not sure. I did manage to install a few paid apps, like PiureGridCalendar widget and CoPilot Live.

I thought in the case of paid apps, rooting was only to enable me install Market Enabler.

Nicolas Racine

stuch said:

I just want to confirm, this worked for me this morning. I am running Cyanogenmod 4.2.10.1 on an HTC Magic. Took less than 10 minutes plus reboot of phone

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But but but.....I thought the sky was falling and Rogers was going to make it impossible to root a phone with the updated ROM

bunhead said:

The only answer to this is, this is rogers way of getting back at us for demanding software updates.

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You really believe that? So what is it....a group of Rogers marketing execs sitting around the boardroom just planning how they can screw over customers or is it more Bond-esque with a single evil villain in his lair?

nicracine said:

That may be, but I am not sure. I did manage to install a few paid apps, like PiureGridCalendar widget and CoPilot Live.

I thought in the case of paid apps, rooting was only to enable me install Market Enabler.

Nicolas Racine

Click to expand...

It's not about whether or not the apps are free or paid but about whether or not they are "copy protected".
There is a number of paid apps that are not copy protected.

yycken said:

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Yes, exactly! And they took this forum down for few hours! Bastards!

gnugu said:

And they took this forum down for few hours!

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you scare me

I hate to feed a certain troll that is polluting this thread, but I think you're view is pretty skewed on the whole issue. From someone who admits to rooting and running custom Roms on an HTC this is suprising.

For starters, other than a few claims in forums about interactions with Rogers reps, the company has made no official definitive about the use of custom Roms. I don't expect the company to support my phone with the alterations I've made to it, nor have I asked them to. However, up to a month ago, their official position was that no android software updates would be available for HTC magic/dream users. So enthusiasts like myself would have been forced into custom roms to experience new software.

The data disconnection doesn't bother me so much, except for the fact that Rogers will not make any statement on why it had to happen that way. If they came out and said "we disconnected data to ensure customers would contact us so we could ensure they would do the update" I would accept this. The company I work for will disconnect service for unpaid bills temporarily, just to prompt the customer to call in (even though we do automatic calls and send bills, somehow they miss this)

However, if this update is simply to patch a known bug, and throw in SenseUI, why the need for a completely updated SPL and Radio? Especially when the phone came with an engineering SPL (at least mine did)?

I agree that some of the conspiracy theories are a little silly, but clearly there are ulterior motives being played out here, that Rogers is not forthcoming about.

As far as comments about "whiners"; all of you now loving your SensUI should offer thanks to these guys as if it weren't for them, you wouldn't have it, or future updates as well. While I do agree that some of the bickering is starting to get a little childish (mostly in the way it's being presented), I fully agree with having the right to ask "Why"?

If the update is so important that data needs to be cutoff until it is done, a clear, unified and definitive answer to this question should be offered by each Customer Representative, not this pish posh of getting something different with every call. In my tech support job, I get customers whining over silly crap all the time, but sometimes they have valid complaints that I want my company to answer for as well.

nedly79 said:

I hate to feed a certain troll that is polluting this thread, but I think you're view is pretty skewed on the whole issue. From someone who admits to rooting and running custom Roms on an HTC this is suprising.

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Before another bout of name-calling breaks out, can we please just let it go? I personally don't care if everyone shares my POV. In fact, it would be highly illogical to expect it.

At this point, THE most important thing for us to do as a group is to track any bugs contained in the update to report to Rogers, and to work on rooting these phones post-update.

Please, just let the rest of it go.

mjschmidt said:

At this point, THE most important thing for us to do as a group is to track any bugs contained in the update to report to Rogers, and to work on rooting these phones post-update.

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I agree up to a point. Bug tracking is essential, as is finding a new rooting method. However, There must be some action to signify to Rogers that such a behaviour towards customers is unacceptable.

Until Rogers provides a logical explanation for this weekend's fiasco, I will believe that the company lied to us. Whatever the ultimate reason for the update is, I have not seen anybody come up with a good explanation for cutting Data for every Android phone owner.

You guys fought hard before and during the Holidays to get us an OS update for our obsolete phones. Rogers and HTC finally cave in and promised us one, even better than what we asked for. How are we to know that we will get it? Moreover, if this Sense-911 update includes OTA for the next update, isn't it another way of keeping it's customers on a leash? Install a cooked ROM on your phone, and you won't have access to the next update, if there is one.
Am I seeing too much in this?

Rogers should be made aware that it cannot bully its customers into doing anything they want. Remember that without customers, the company is nothing. I believe we deserve a little more respect than what we have been given up to now. Rogers should know this.

Allright, rant over... for now.

Nicolas Racine

I hope we can all get past this issue with the data service being shut down. My take is that this was simply a poor decision by Rogers. There is no conspiracy or otherwise. They simply wanted to ensure that everyone updated their phones.

A smart and logical decision would have been to send a text message to all customers which would allow us 7 days to update our phones. Failing that, we would lose access to data. Had they implemented this update in such a manner, I believe most of us would not be complaining. Unfortunately, Rogers (like many companies) have a lot of so called smart people making dumb decisions.

Again... I doubt there was any conspiracy behind this!

One month's compensation is barely enough.... but I suppose it is better than nothing at all.

TriC said:

Something wrong with you connection I just downloaded it in 15min

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I can download from MS or adobe at 15mb/s so I don't think its my connection.
I still haven't been able to download it, I keep getting errors right near the end when I try.

What does rogers do if you phone and say you do not have access to a computer?

Is the sd card method easier? how do I do it that way?

sconnelly said:

Again... I doubt there was any conspiracy behind this!
:

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I am not ready to talk about a conspiracy.

However, I believe Rogers has some explaining to do. A company cannot simply bully its customers like that.

Some questions must be answered, and until Rogers answers them in a satisfactory way. I won't let go. I don't care about a conspiracy, but I find it scary that an entire company can do whatever it wants, with not much knowledge about it's product, without being held accountable.

Let's face it, No one, or not many people, at Rogers understand what is a smartphone, and what is Android. If they did, we would not have had to fight for an update, and we would not be caught in this mess.

I am not wearing a tinfoil hat, but I am really p*ssed at Rogers.

Nicolas Racine

jeff000 said:

Is the sd card method easier? how do I do it that way?

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I used the SD card and found it quite simple and straightforward.

There is a link in here somewhere that leads to the XDA forum explaining in detail how to do it. It's only a matter of downloading two update files. You unzip the first one on a MicroSD card, then run it in your phone by pressing Low Volume and Power. It asks for an action. You press the trackball and let it do it's thing, then repeat with the second Zip file.

The only thing was that when executing the first part of the update, the phone never goes further than the ROGERS screen. the phone vibrates a few times, and that's it. I was expecting some message, but I never got anything. after waiting 5 minutes to make sure the phone did not do anything else, I went on with the second file. A little scary, but it worked.

Search the Rogers forum for SD card update, and you should find the link.

HTH

Nicolas Racine

So I went out and picked up an microSD card reader. I'm trying the second part of the update now. I think some people have said that the SD card version doesn't include Sense UI. Can anyone else conform? (Or I guess I'll find out soon)