[OFFICIAL SOLUTION FAQ] Having trouble with your EVO 3D? Click here!

Emmexx · Jul 15, 2011

The green matrix-like screen is the exact one I had on my first Evo 3D. The touch screen then failed to respond until I pulled the battery and rebooted three times.

Returned it in part because of that but also because of the screen tilt that is the result of an apparent mis-mounting at the factory.

Anywho, very happy with the replacement

ProfeZZor X · Jul 18, 2011

Being a first time Android user, how the heck do I set my bookmarks on the bookmark widget page?

A step by step process would be appreciated. Thanks.

EarlyMon · Jul 18, 2011

Start with a blank homescreen, long press, Widgets, bookmark widget, scroll left right to choose icons or list. Any bookmarks you set in the browser will show up in the widget.

You can long press bookmarks in either the browser or widget and get the same choices.

Upper right arrow on widget takes you to current page if browser running in background.

ProfeZZor X · Jul 18, 2011

EarlyMon said:
Start with a blank homescreen, long press, Widgets, bookmark widget, scroll left right to choose icons or list. Any bookmarks you set in the browser will show up in the widget.

You can long press bookmarks in either the browser or widget and get the same choices.

Upper right arrow on widget takes you to current page if browser running in background.

I already have the bookmarks screen/widget setup on one of my pages. I was just wondering how to save my favorite pages from my browser to where the screenshot icons are, or if it automatically did it.

I guess "long pressing" my favorite pages was the answer I was looking for. Thanks.

ProfeZZor X · Jul 18, 2011

New problem now... I was about to watch a YouTube video and put the phone down while it was loading, and while I was doing something else. With the phone shutting off, and without out looking at the video I put the phone in my pocket...

Now it won't turn on at all. I have a charger here with me at work, so battery power isn't the issue. I've tried long pressing the power button a couple of times, but nothing. This is the first time this has happened (with this replacement phone).

Anyone?

jerofld · Jul 18, 2011

ProfeZZor X said:
I already have the bookmarks screen/widget setup on one of my pages. I was just wondering how to save my favorite pages from my browser to where the screenshot icons are, or if it automatically did it.

I guess "long pressing" my favorite pages was the answer I was looking for. Thanks.

Miren does this. I'm not aware if other browsers do this.

jerofld · Jul 18, 2011

ProfeZZor X said:
New problem now... I was about to watch a YouTube video and put the phone down while it was loading, and while I was doing something else. With the phone shutting off, and without out looking at the video I put the phone in my pocket...

Now it won't turn on at all. I have a charger here with me at work, so battery power isn't the issue. I've tried long pressing the power button a couple of times, but nothing. This is the first time this has happened (with this replacement phone).

Anyone?

Pull the battery out.

sipcommunication · Jul 19, 2011

Hi guys,

I just encountered this problem 3 times today.
Each time, I have to remove battery to reboot the phone.
I thought there was a thread on this issue, I just tried to search for it but somehow came up with nothing. I remembered reading a thread about this the first time I encountered this issue ~2 weeks ago. But could not find it now.

steps:
1. go to youtube app. watch a 3d video
2. while playing the video, video appears to be paused (probably still buffering).
3. put the phone down while it is loading
4. after a while, press power button to turn on the screen. but screen won't turn on.
5. try long-press power button, no help
6. all four buttons on the bottom bezel lights up. but pressing on it does not have any effect.
7. try to press any physical button on the phone, no effect.
8. I think the phone is still on, just the screen is not turned on. because sometimes I can hear the sounds from youtube.
9. the only way to turn the screen back on is to do a battery pull.

thank you very much.

ProfeZZor X said:
New problem now... I was about to watch a YouTube video and put the phone down while it was loading, and while I was doing something else. With the phone shutting off, and without out looking at the video I put the phone in my pocket...

Now it won't turn on at all. I have a charger here with me at work, so battery power isn't the issue. I've tried long pressing the power button a couple of times, but nothing. This is the first time this has happened (with this replacement phone).

Anyone?

jerofld · Jul 19, 2011

What version of YouTube are you guys running? Is it 2.1.7? To check, push the Menu button. Then Settings > Applications > Manage Applications > All, then scroll all the way to the bottom. Click on YouTube. The version is listed at the top. If not, go to the market and update YouTube and please report the version here.

If you have 2.1.7: When the player is buffering, does it do the circle animation? If not, something else is wrong and I am not sure what it could be. Try loading the 3D YouTube videos from the web browser. If it still locks up, I'd recommend you try to get a replacement.

Edit: Is this happening over 3G, 4G, WiFi, all, or none? Did you try A.02 in the FAQ?

ProfeZZor X · Jul 19, 2011

jerofld said:
Pull the battery out.

Yeah, I figured I'd try that 5 minutes after posting that, and didn't bother editing the post after it worked. Sorry, but yeah it worked.

sipcommunication · Jul 19, 2011

Thanks, jerofld,

youtube version 2.1.7

The video just stops in the middle. I do not see the circle animation. In fact, I am not even sure if it is buffering.

Happening on both 3g and 4g (with 4g turned-on or off). However, I am not sure 4g is really on. I have not tried a.02 yet. Sounds like it require me to Master Subsidy Lock from sprint.

I have reported this to HTC: HTC Mobile Phones - Customer Service - E-mail Support

For anyone who has this problem, please try to report it to HTC as well. This will let HTC know that it is happening so that they can fix it.

Thank you, everyone.

jerofld said:
What version of YouTube are you guys running? Is it 2.1.7? To check, push the Menu button. Then Settings > Applications > Manage Applications > All, then scroll all the way to the bottom. Click on YouTube. The version is listed at the top. If not, go to the market and update YouTube and please report the version here.

If you have 2.1.7: When the player is buffering, does it do the circle animation? If not, something else is wrong and I am not sure what it could be. Try loading the 3D YouTube videos from the web browser. If it still locks up, I'd recommend you try to get a replacement.

Edit: Is this happening over 3G, 4G, WiFi, all, or none? Did you try A.02 in the FAQ?

jerofld · Jul 20, 2011

If you don't want to call Sprint for MSL, it's fairly straight forward to get it with CDMA Workshop. It takes some patience, though, and careful reading of the instructions.

ProfeZZor X · Jul 23, 2011

How do I access the information at the header level on the home page at the very top where it shows the download icons, 3G, 4G, battery level icons and so on? The EVO isn't like my previous Touch Pro 2 where I could use my stylus to access this information.

I need to find out why a couple of the apps I've paid for and attempted to download haven't downloaded yet. The confirmation emails I've received said I've successfully downloaded the apps, but they're nowhere on my phone, including the SD. I've had the error triangle ever since I've attempted the downloads, which was two days ago. It was late at night, and my reception was so-so. So thinking it was automatically downloading the two apps I bought, I let the phone be for the night, but then woke up to them not being on the phone at all.

Any help would be greatly appreciated.

EarlyMon · Jul 23, 2011

Grab the notification bar with finger, pull down - or - homescreen, Menu, Notifications.

ProfeZZor X · Jul 23, 2011

EarlyMon said:
Grab the notification bar with finger, pull down - or - homescreen, Menu, Notifications.

I learn new things about this phone every day... Thanks.

I've cleared out the downloads from that pull down, but the two apps in question aren't on the phone at all. I've even checked the "Unknown Sources" box to accept all downloads. Did I just get ripped off?

EarlyMon · Jul 23, 2011

No, you should be able to re-download them.

If a server error happens on the Market side, it can get wonky, but otherwise you should be able to download and re-download to your phone provided the gmail address didn't change.

Try going homescreen, Menu, Applications, manage all apps, see if you can find a stub or any reference to the app there and then if so, uninstall - then re-try Market download.

Assuming these were Market purchases.

PS - If not, use Astro File Manager, goto /sdcard/download and see if you don't find the .apk file there. If so, single tap it, follow screen prompts to get to the installer.

jerofld · Jul 24, 2011

To re download apps you purchased from the market, you can do one of two things:

Do a search for them.

Or push the Menu button. There's an option called "My Apps". Click that. It'll show you everything you've installed at the top. Scroll all the way to the bottom and it'll show you the apps you have purchased but haven't installed.

Span_Wolf · Jul 24, 2011

Don't know if somebody has already asked or answered this yet, but for some reason the restart button doesn't work for me, it just turns the phone off. Anybody know what's going on with that or how to fix it?

evo3duser · Aug 1, 2011

Hey all, I'm having trouble syncing my new evo 3d to my computer. It's not showing up as a drive when plugged into my computer via usb and I'm not able to download the htc sync app to my computer currently using my hotspot...anyone have anyways around that (i don't currently have the adapter for the sd card either).

ProfeZZor X · Aug 1, 2011

evo3duser said:
Hey all, I'm having trouble syncing my new evo 3d to my computer. It's not showing up as a drive when plugged into my computer via usb and I'm not able to download the htc sync app to my computer currently using my hotspot...anyone have anyways around that (i don't currently have the adapter for the sd card either).

I was having similar issues too when I needed to copy specific files.

Go to Homescreen > Menu > Settings > Connect To PC > Ask Me > Check Box... By doing this, you will have the 3 options to connect to your PC. 1) Charge only 2) Disk Drive (the one you're looking to do) and 3) HTC Sync. So each time you plug in your USB cable, you'll be prompted by your phone to select which of those three options you want to do.

shiggity · Aug 2, 2011

Span_Wolf said:
Don't know if somebody has already asked or answered this yet, but for some reason the restart button doesn't work for me, it just turns the phone off. Anybody know what's going on with that or how to fix it?

I've had that happen to me and I think I ended up just restarting it a few times until it actually restarted. Once it did, it has been doing it since.

jerofld · Aug 4, 2011

Updated to highlight more often asked questions.

janay928 · Dec 31, 2011

Happy New Year everyone! When I am entering text into a field the entered text disappears and when I attempt to re-enter the text that disappears as well; also the keyboard disappears and the screen will flicker sorta when I tap for the keyboard or the keyboard will pop-up then disappear. I hope that I explained this well enough...does anyone the fix to this?

DonB · Dec 31, 2011

I am going to Sticky this, as this was lost in the dust, and is a great thread for people looking for help

ryanporter · Jan 1, 2012

They only appear on text I receive. They never appear as droidicons when I insert them, just as regular smileys. How can i correct this on my htc EVO 3D to make the green guy appear properly when i insert a smiley?

[OFFICIAL SOLUTION FAQ] Having trouble with your EVO 3D? Click here!

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