Not good
I think the only way to disable the stock dialer is to root... but that seems to be coming sooner than we thought maybe.
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Help Problem with making/receving calls
- Thread starter jsward12
- Start date
-
- Tags
- motorola photon 4g
Not good
I think the only way to disable the stock dialer is to root... but that seems to be coming sooner than we thought maybe.I had this issue yesterday and a battery pull did the trick. I happened once again today (when picking up an important phone call). I shut the phone down this time which also worked.
Motorola doesn't come out with a MR soon this phone is going back.
Motorola doesn't come out with a MR soon this phone is going back.
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This issue is a deal breaker for me. If this doesn't get fixed I'm not getting the Photon. If it can't do a basic phone function then it's worthless. I use these things primarily as phones. Major fail if not fixed soon.
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i really really really really don't want to return this phone. but i work in a job that requires me to make and take dozens of calls a day, hundreds a week. I didn't have this issue today but i know its a matter of time before it will happen again......
grrrrrrrrrr
gps, bluetooth, wimax, wifi dont seem to be a cause of this, it is almost totally random.
grrrrrrrrrr
gps, bluetooth, wimax, wifi dont seem to be a cause of this, it is almost totally random.
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I dl'd Dialer One, batt pull (for 5 mins), update profile and PRL. So far (all day) no problems. If it happens again I will update. Im not sure what/if anything fixed it but so far it worked.
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It's happened to me 3 times now. Luckily, I'd already read this forum, so I knew to pull the battery. It's going back if no fix comes quickly. This is my home phone, too, and I need it to be reliable.
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From what they saying at the Sprint Photon 4G forums there is a fix(software update) coming in the middle of the month to address this issue and others. This was a reply from a Sprint Tech about the people unable to hear and that you need to restart phone to fix the problem(I haven't experienced this yet on my Photon)...
Sprint tech:
Hello!
We have identified this issue and an upcoming software update should get this issue resolved on a permanent basis. The estimate for this update is that it will be out towards the middle of this month.
In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.
The hiccup is that it does not seem to effect every Photon. I can definitely agree that it's not at all convenient, but we are getting this fixed as soon as possible for those affected. I wish I had better news for you on this, but if I hear more, I'd be happy to share whatever I can that crosses my desk.
Sprint tech:
Hello!
We have identified this issue and an upcoming software update should get this issue resolved on a permanent basis. The estimate for this update is that it will be out towards the middle of this month.
In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.
The hiccup is that it does not seem to effect every Photon. I can definitely agree that it's not at all convenient, but we are getting this fixed as soon as possible for those affected. I wish I had better news for you on this, but if I hear more, I'd be happy to share whatever I can that crosses my desk.
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I know you're only relaying the message but that's incorrect. It's happened to me multiple times and was only corrected when I either pulled the battery or restarted the phone.
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According to my Sprint rep there was an update available this morning and then by 1:30 or so it was taken down. Not sure why.
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If not fixed soon this issue will kill phone sales. You would think that both Sprint and Motorola would want to get this resolved yesterday.
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Indeed, overall I like the phone I can live with minor bugs and imperfections and hope that they get fixed eventually. But if this issue is a major problem and if it isn't fixed before my 30 return window closes I'm going to have to return the phone.
Also to concur with some of the other posts once the issue starts happening for me the only solution is to restart the phone. It is not a per call thing. Also I tried doing a factory reset and that has not helped.
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Apparently it is random in the way it affects devices as well as when it happens to devices. I have had mine since Tues. morning and have not had this issue (bangs head on table to knock on wood).
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Dont know it this is the cause or anything but..... in the settings I turned voice privacy off and have not had an issue YET
but whatever
but whatever
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OMG, I am having the same problem, have call coming in and answer but quiet, cannot hear anything. It happen to me evey time I receive call, answer but no sound. I think Sprint and Motorola need to come up with solution or phone will go back. It is not easy to remove the battery cover from this phone, it is very annoying by removing the battery every time.
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You don't need to remove the battery, just shut it off and restart it. Still a pain but not as bad as doing a battery pull every time.
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Got mine replaced yesterday because of this issue and guess what happened when I tried to make my first call today- same damn thing. Obviously Im going to have to make doing a reboot a morning task. I might as well own a Blackberry.
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Hahahahahaaha thanks for the early morning laugh. Work was boring but this made my day. Anyways I have had this happen on my phone 2x now and it went away with a quick restart.
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roaming? An earlier poster said something about it happened after roaming, and that's when it happened to me, too. Any other people having this problem after roaming?
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Ill give this a shot and see if that helps as well.Dont know it this is the cause or anything but..... in the settings I turned voice privacy off and have not had an issue YET
but whatever
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Dont know it this is the cause or anything but..... in the settings I turned voice privacy off and have not had an issue YET
but whatever
i'm trying this as well, in conjunction with a battery pull.
keeping my fingers crossed...
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Motorola and Sprint,
This still isn't fixed? WTF? Epic fail!
This is first and foremost a phone. If it can't function as a phone then I don't care about all of the other features. The device is useless until this gets fixed. Get with the program.
If it's not resolved by 9/1 I will be looking to buy another phone and I will completely avoid the Photon.
I know that Sprint reps and Motorola reps read this forum. This thread should be a sticky thread and be highlighted in red to warn prospective customers who, when all is said and done, want a phone that actually works as a phone.
This still isn't fixed? WTF? Epic fail!
This is first and foremost a phone. If it can't function as a phone then I don't care about all of the other features. The device is useless until this gets fixed. Get with the program.
If it's not resolved by 9/1 I will be looking to buy another phone and I will completely avoid the Photon.
I know that Sprint reps and Motorola reps read this forum. This thread should be a sticky thread and be highlighted in red to warn prospective customers who, when all is said and done, want a phone that actually works as a phone.
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It looks that way for me too, but I have read in another forum where someone said they changed their network settings to Sprint only and they still had the problem. I emailed Sprint about it and they said they did not know what I was talking about so I'm going to go to a repair center this weekend. I assume that it's a software problem, but in Motorola/Sprint aren't working on a fix that will come out soon I want a different model phone. Or if it's some fluke problem that only effects a small percentage of the Photons I'll take a different Photon, because aside from this problem I like the Photon.
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From what they saying at the Sprint Photon 4G forums there is a fix(software update) coming in the middle of the month to address this issue and others. This was a reply from a Sprint Tech about the people unable to hear and that you need to restart phone to fix the problem(I haven't experienced this yet on my Photon)...
Update: Obviously a lot of you guys ain't reading the whole thread or even going to the Sprint Photon 4G forums...
Sprint Tech:
Hello!
We have identified this issue and an upcoming software update should get this issue resolved on a permanent basis. The estimate for this update is that it will be out towards the middle of this month.
In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.
The hiccup is that it does not seem to effect every Photon. I can definitely agree that it's not at all convenient, but we are getting this fixed as soon as possible for those affected. I wish I had better news for you on this, but if I hear more, I'd be happy to share whatever I can that crosses my desk.
Update: Obviously a lot of you guys ain't reading the whole thread or even going to the Sprint Photon 4G forums...
Sprint Tech:
Hello!
We have identified this issue and an upcoming software update should get this issue resolved on a permanent basis. The estimate for this update is that it will be out towards the middle of this month.
In the mean time, it should be only be on a per call basis, meaning that hanging up and trying again should correct the problem. If not, turning it off then back on again may get it corrected.
The hiccup is that it does not seem to effect every Photon. I can definitely agree that it's not at all convenient, but we are getting this fixed as soon as possible for those affected. I wish I had better news for you on this, but if I hear more, I'd be happy to share whatever I can that crosses my desk.
Upvote
0
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