Help Problem with making/receving calls

wburbage · Aug 20, 2011

I'm on my second Photon and still have the same issues. Since I'm so late in the 30 day period I'm just holding out for the OTA update. If that doesn't come by the end of the week it's going back and I'll wait another couple weeks for the SGSII or Nexus Prime. I really like this phone but damn, I need the phone to work.

thekarens · Aug 20, 2011

On XDA someone posted that an update is rolling out. I don't have it yet, but it couldn't hurt to turn on your wifi and check.

drexappeal · Aug 21, 2011

Threads merged if you want to continue the discussion of the issues regarding making/receiving calls.

wubbie075 · Aug 21, 2011

wburbage said:
I need a phone that can make a call.

Some of you need to manage your expectations better, I mean come on! (jk of course!!)

SandersJC64 · Aug 21, 2011

Two days ago, I removed my SIM card. I have not had the silent call issue since. That being said, I also installed the MR-5 update yesterday, so it could be one or the other. I will say that my phone at least seems a bit snappier and dependable since the update.

brushrop03 · Aug 22, 2011

So i've been having an issue with my phone calls.

Whenever I try to dial someone, it doesn't go through. I don't even get the little sound signaling the phone is about to dial.

But apparently it does dial out and I just can't hear the phone dial or when someone picks up. However i'm heard on the other end of the call.

The only way to fix the issue is by rebooting my phone.

This has happened to me 3x since i've gotten the phone. Anyone else have this issue?

MikeCT · Aug 22, 2011

I just logged onto this site to search for this problem and it was the first thread I saw. I've had my phone for about 5 days and this happened this morning. It was dead silent on the other end. No static or anything.

A reboot solved the problem.

Mike

brushrop03 · Aug 22, 2011

MikeCT said:
I just logged onto this site to search for this problem and it was the first thread I saw. I've had my phone for about 5 days and this happened this morning. It was dead silent on the other end. No static or anything.

A reboot solved the problem.

Mike

Ha. Well welcome to the forum. Sorry it's under such bad circumstances.

Yeah it's happened to me a few times. I've had the phone since release, and it's probably happened 3 or 4 times already. It's very annoying. Especially since the phone takes a little while to reboot.

MikeCT · Aug 22, 2011

brushrop03 said:
Ha. Well welcome to the forum. Sorry it's under such bad circumstances.

Yeah it's happened to me a few times. I've had the phone since release, and it's probably happened 3 or 4 times already. It's very annoying. Especially since the phone takes a little while to reboot.

I came to the Photon from a Blackberry Tour. I will never complain about a reboot after that. 15 minutes easily. Even worse when it decided to do it on it's own.

GottWhat · Aug 22, 2011

Check out this thread: http://androidforums.com/motorola-photon-4g/386452-problem-making-receving-calls.html

MikeCT · Aug 22, 2011

SandersJC64 said:
Two days ago, I removed my SIM card. I have not had the silent call issue since. That being said, I also installed the MR-5 update yesterday, so it could be one or the other. I will say that my phone at least seems a bit snappier and dependable since the update.

At the risk of a stupid question - how can I tell if I have that update and if not, how can I get it? I checked for updates on the phone and it said there are none available.

I'm having this silent call issue also, as recently as this morning.

Thanks.

drexappeal · Aug 22, 2011

brushrop03 said:
So i've been having an issue with my phone calls.

Whenever I try to dial someone, it doesn't go through. I don't even get the little sound signaling the phone is about to dial.

But apparently it does dial out and I just can't hear the phone dial or when someone picks up. However i'm heard on the other end of the call.

The only way to fix the issue is by rebooting my phone.

This has happened to me 3x since i've gotten the phone. Anyone else have this issue?

Merged with pre-existing thread discussing this issue.

Flipper · Aug 22, 2011

... that an MR update will be rolling out within the next week or two.

eagle7 · Aug 22, 2011

I think the problem is related to the screen turn off feature. So next time you use the phone, don't put it near your head until you hear some noise first. Problem solved :cool:

JSchu22 · Aug 22, 2011

eagle7 said:
I think the problem is related to the screen turn off feature. So next time you use the phone, don't put it near your head until you hear some noise first. Problem solved

Sounds plausible except that I've initiated several calls and gone right to speakerphone still had this issue occasionally.

brushrop03 · Aug 22, 2011

Flipper said:
... that an MR update will be rolling out within the next week or two.

Will it be a guaranteed fix in that update? If not im taking mine back tomorrow...

Skrillex · Aug 22, 2011

Nothing is guaranteed. I have learned the hard way. We can only hope that they even know why the problems occur and have pinpointed a remedy.

brushrop03 · Aug 22, 2011

Did it to me again today....

Skrillex said:
Nothing is guaranteed. I have learned the hard way. We can only hope that they even know why the problems occur and have pinpointed a remedy.

Very true. I'm just going to return it before my 30 days are up and go back to my Evo until I hear otherwise. Then I'll decided on the Galaxy or Photon...

Androidalltheway · Aug 23, 2011

I may return mine as well, and go back to the evo 3d, which I had and returned in June due to poor call quality, but it seems to be supported a lot better, sprint does not even have photon screen protectors, I am using the one for the evo 4g, and their is a little gap, I mean if sprint can not support their own phones, their is a problem, yes, I know, I can go to ebay and get them there, but the point is they have every other screen protector, except the photon, and as far as cases, go to bestbuy and see how many evo 3d cases there are, none for the photon. I may just return it, get my money back, and go to best buy, and restart my 30 days, how does their return policy differ from sprints?

Skrillex · Aug 23, 2011

I think I'm going to stick with the Photon and pray that the Nexus Prime comes to Sprint in Nov (I know it is a long shot). The SGS2 looks sweet but the Prime will be better I think.

Flipper · Aug 23, 2011

Skrillex said:
I think I'm going to stick with the Photon and pray that the Nexus Prime comes to Sprint in Nov (I know it is a long shot). The SGS2 looks sweet but the Prime will be better I think.

As you probably already know, that's the dilemma we're always going to face with technology - . That is, whatever we buy, that there's always something better coming out around the corner.

brushrop03 · Aug 23, 2011

Androidalltheway said:
I may return mine as well, and go back to the evo 3d, which I had and returned in June due to poor call quality, but it seems to be supported a lot better, sprint does not even have photon screen protectors, I am using the one for the evo 4g, and their is a little gap, I mean if sprint can not support their own phones, their is a problem, yes, I know, I can go to ebay and get them there, but the point is they have every other screen protector, except the photon, and as far as cases, go to bestbuy and see how many evo 3d cases there are, none for the photon. I may just return it, get my money back, and go to best buy, and restart my 30 days, how does their return policy differ from sprints?

Best Buy has a rocketfish case for the Photon and also a Zagg Shield.

Wouldn't recommend the rocketfish case...

30 day return policy.

SandersJC64 · Aug 23, 2011

MikeCT said:
At the risk of a stupid question - how can I tell if I have that update and if not, how can I get it? I checked for updates on the phone and it said there are none available.

I'm having this silent call issue also, as recently as this morning.

Thanks.

Menu>Settings>About Phone and look at your Build Number. It most likely will end in 1. For the leaked maintenance release, go HERE.

MikeCT · Aug 23, 2011

SandersJC64 said:
Menu>Settings>About Phone and look at your Build Number. It most likely will end in 1. For the leaked maintenance release, go HERE.

Thanks, and that it does. I'll wait for an official release. Someone above mentioned another update coming soon, so hopefully that'll fix this issue. I haven't had it happen very often, luckily.

Peruks · Aug 23, 2011

Not sure if anyone else has experienced this now...

I've been having the issue very consistently every day... however, I just recently took a vacation to Upper Michigan for a week in which there are no Sprint towers (I was considered roaming, even though I don't get charged for roaming). Interestingly enough, not once did my phone have the issue. Today.. I am back in Wisconsin in my home network and right away this morning, I had the ghost call issue.

Do you guys think this could be a tower issue? Just seems oddly coincidental that it worked fine on a roaming tower.

Help Problem with making/receving calls

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