You've heard it a thousand times but I am lost.. HELP.. Bought the M was bad .. got another one with a lot of yelling on my end. Wont replace any more. have tried for a week to post here. phone kept shutting off then get spammer error on forum. finally decided to use regular computer. I have read until blue in the face. can someone please help me understand what to do.. in laymans terms? I get lost in forums with the hundreds of responses. maybe do a simple sticky with no comments on exactly what to do. simple form? please... or I am gonna be out of a phone when I take my 21oz hammer to it if it cuts me off again.. I guess y'all call it root? and yes I tried software upgrade.. nope.. please and thank you sooo much. Dave