Motorola Knows about the Razr rattle issue

CaliforniaMan · Nov 20, 2011

Anyone Seen this about the Droid Razr Rattle issue? Quote from : Droid razr ear speaker rattle... - Page 3

So forgot to update what happen when I went to the [COLOR=#812528 !important][COLOR=#812528 !important]Verizon[/COLOR][/COLOR] store today. So one of the reps had the phone and said he had the problem as well and told me to put my volume on Max. I did no problem. He said watch a movie or video or someway to get my phone warm. Took about 10 min to get it hot. He said now listen to music again and call your voice mail.

I was shocked.

The rattle was bad. You can really hear it badly. He told me the phone is amazing. I wouldnt trade it for another phone but they were told by moto reps that they know of an issue about the rattle in the speakers and its due to.....

the heat

Apparently the glue/adhesive in those areas are affected by it because those location are the holes in a sense where the heat escapes. As you hold your phone up right the heat will go up and come out thru the top. Moto is about to amcounce a revision to the Droid razor to the stores but has asked the reps not to tell costumers. What they will do at the point is replace the phone with another. Since there aren't any revisions right now I would wait to till they do. Sucks I know but now you know what it is chunks of glue that heat up, separate, and cool down to make the rattle noise. Hopefully if this becomes a mainstream problem they will recall the first gen Droid Razrs with the new revised ones.

food for thought

sohc sti · Nov 20, 2011

Wow. Just replaced my Razr today for that exact problem. I'm also curious what they plan on doing about this. It's nice to know it will more than likely happen again.

KOBasinger · Nov 20, 2011

Good job Motorola.......NOT

Like you said, hopefully they take care of the first buyers also.

sean76 · Nov 20, 2011

First off....every single phone rattles! It could be anything from something in the camera mechanism, to the power button, to the volume rocker! Its just a part of the phone game! Trust me, I've returned countless amounts of phones, as well as gone through looking and examining tons of phones in the store before buying....Its a quality control issue! And every single manufacturer has this issue. Yes if you gently tap the phone on your hand or a surface you will hear some rattling, trying to find one that doesn't do it will drive anyone mad. And I've had people who have said....my phone doesn't do that....lol, grab the phone and tap it on something, and the rattling is there...lol
Is what it is!

Elevated · Nov 20, 2011

No rattle here. Although that would seem like a no brainer warranty repair.

jyarbrough20 · Nov 20, 2011

I also have yet to hear the rattling....watched you tube videos for 10-15 mins...talked 20 or so and then listened to music and no rattle...but if i do begin to hear it I would hope for a replacement, ESP if this is a widespread issue....awesome phone though

mzjin · Nov 20, 2011

sean76 said:
First off....every single phone rattles! It could be anything from something in the camera mechanism, to the power button, to the volume rocker! Its just a part of the phone game! Trust me, I've returned countless amounts of phones, as well as gone through looking and examining tons of phones in the store before buying....Its a quality control issue! And every single manufacturer has this issue. Yes if you gently tap the phone on your hand or a surface you will hear some rattling, trying to find one that doesn't do it will drive anyone mad. And I've had people who have said....my phone doesn't do that....lol, grab the phone and tap it on something, and the rattling is there...lol
Is what it is!

Lol... every phone rattles? Tell that to Apple...

Another week or so for Ice Cream Sandwhich, if it isn't flawless, it's back to 4S for me. Alas, 4G was not meant to be until iPhone 5 it seems.

DukeL · Nov 20, 2011

mzjin said:
Lol... every phone rattles? Tell that to Apple...

Another week or so for Ice Cream Sandwhich, if it isn't flawless, it's back to 4S for me. Alas, 4G was not meant to be until iPhone 5 it seems.

Both 4S that I've had rattled when shaken near the top I know a its diff problem but yes its a rattle. Just checked my mom and dads do also.

pm1066 · Nov 21, 2011

FWIW, not all Razrs rattle. Not do they all have loose power buttons.

Szadzik · Nov 21, 2011

No rattle, no loose power buttons, great batt life here

ne0lyfeism · Nov 22, 2011

Szadzik said:
No rattle, no loose power buttons, great batt life here

^This - plus the above average camera quality on my Razr.

budwizer · Nov 22, 2011

No rattle here with mine and phone is solid. For me the power button is not an issue. Sure it could have been designed a little better but not a showstopper by any means.

YodaDroid · Nov 23, 2011

CaliforniaMan said:
Anyone Seen this about the Droid Razr Rattle issue? Quote from : Droid razr ear speaker rattle... - Page 3

So forgot to update what happen when I went to the [COLOR=#812528 !important][COLOR=#812528 !important]Verizon[/COLOR][/COLOR] store today. So one of the reps had the phone and said he had the problem as well and told me to put my volume on Max. I did no problem. He said watch a movie or video or someway to get my phone warm. Took about 10 min to get it hot. He said now listen to music again and call your voice mail.

I was shocked.

The rattle was bad. You can really hear it badly. He told me the phone is amazing. I wouldnt trade it for another phone but they were told by moto reps that they know of an issue about the rattle in the speakers and its due to.....

the heat

Apparently the glue/adhesive in those areas are affected by it because those location are the holes in a sense where the heat escapes. As you hold your phone up right the heat will go up and come out thru the top. Moto is about to amcounce a revision to the Droid razor to the stores but has asked the reps not to tell costumers. What they will do at the point is replace the phone with another. Since there aren't any revisions right now I would wait to till they do. Sucks I know but now you know what it is chunks of glue that heat up, separate, and cool down to make the rattle noise. Hopefully if this becomes a mainstream problem they will recall the first gen Droid Razrs with the new revised ones.

food for thought

Your information is false and wrong (regarding this being a known issue that is being kept secret). Which store is spreading this rumor?

CaliforniaMan · Nov 23, 2011

YodaDroid said:
Your information is false and wrong (regarding this being a known issue that is being kept secret). Which store is spreading this rumor?

First line says " Anyone Seen this about the Droid Razr Rattle issue? Quote from : Droid razr ear speaker rattle... - Page 3 "

So I am quoting a thread from another forum! Some folks here are experiencing the same issues and the person quoted in that thread. Are you saying everyone experiencing the same issues with rattling is making it up?

Martimus · Nov 23, 2011

After reading the post in question on that other forum, I don't see that the member who wrote it provided any useful or tangible facts to support their conclusion. And in looking at the thread in general, most of the posts are coming from the same individual members on that forum.

As such my initial reaction is that the problem is likely not widespread, and until I see someone cite facts that Motorola is aware of the issue, I'm skeptical of the claim that Motorola has admitted that this is a problem.

chickasaw · Dec 5, 2011

I think the issue could be a defective speaker OR a speaker that has too much power being applied to it. The phone is so thin and compact , stands to reason they used too small a speaker with too much power. To much power means a crackling sounding speaker IMHO.

Waldo · Dec 7, 2011

My speaker sounds great, wish it could be louder like my Droid1 but it works.
If you meant by it rattles if you shake the phone, I just shook it a bunch of times next to my ear and it doesn't rattle either.

Probably had a bad phone in the batch, mine has gotten pretty hot on a couple occasions since I've owned it.

jmt9779 · Dec 15, 2011

mine has the rattle. FWIW...

i just spent 40 minutes on the phone with VZW and Motorola (and they were the two nicest reps i've ever spoken with.) i explained the situation to them both and neither have heard of the issue. i even mentioned my online research (and this particular thread) and the motorola guy said he'd never heard of this issue and that if this was a known issue to motorola, he would have access to some sort of documentation of it...and he didn't. then the VZW rep, just for the hell of it, ran and grabbed a RAZR and tried tapping it and shaking just as I explained to her, and no rattle. she offered to send me a replacement before i could even ask for one

next day air - I'll have it before i leave the office tomorrow night.

anyway, just thought it was worth mentioning here.

jmt9779 · Dec 16, 2011

jmt9779 said:
mine has the rattle. FWIW...

i just spent 40 minutes on the phone with VZW and Motorola (and they were the two nicest reps i've ever spoken with.) i explained the situation to them both and neither have heard of the issue. i even mentioned my online research (and this particular thread) and the motorola guy said he'd never heard of this issue and that if this was a known issue to motorola, he would have access to some sort of documentation of it...and he didn't. then the VZW rep, just for the hell of it, ran and grabbed a RAZR and tried tapping it and shaking just as I explained to her, and no rattle. she offered to send me a replacement before i could even ask for one next day air - I'll have it before i leave the office tomorrow night.

anyway, just thought it was worth mentioning here.

just updating for future reference...

i got my replacement phone 10 mins ago. first thing i did was check for the rattle. it has the same exactly "rattle" as my phone, so i'm keeping my original phone and sending back the replacement. i even asked a co-worker and he said they both make the same exact noise, then he said that i'm being neurotic (and he's a VERY neurotic guy) and that it's probably a normal noise because these things aren't handcrafted for the military or anything.

i'm happy.

Stevessvt · Dec 16, 2011

In past phones Ive had, several rattled, and it was attributed to the camera mechanism.

jmt9779 · Dec 16, 2011

Stevessvt said:
In past phones Ive had, several rattled, and it was attributed to the camera mechanism.

that was actually one theory with the RAZR. it has a "floating camera" or something like that.

i was just trying to add info to this thread because it's inevitable that someone will come on and search for this issue in the coming weeks/months, and the more info, the better.

whatever the little tiny rattle in my phone, i'm perfectly content with it now that i've been able to replicate it on at least one other device direct from VZW. (yes, i suppose it's possible that they both have problematic rattles, but i can't really make this my life's work. lol.)

Motorola Knows about the Razr rattle issue

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