Help Xperia Play is not turning on...

sufy1000 · Dec 1, 2011

Why is this happening? what's the solution ? I've had so many problems with this phone :mad:

Sam-SonyXperia · Dec 1, 2011

If the handset will not power on and provides no response when you try to power it on I would have to advise that you have the handset sent to an authorised repair agent. However if you do get any sort of response from the handset when you try to power it on, please run the update service to get the handset booting up again:

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

sufy1000 · Dec 1, 2011

Thanks. I'll try that.

Sam-SonyXperia · Dec 1, 2011

No problem, please do let us know you you go.

007shark · Dec 2, 2011

Have you tried removing the battery, reinstalling it, and then try to power it back on?

EDIT: I have had this happen a couple times. Each time was with it in my pocket while commuting to work. I don't know if it was caused by overheating, signal going in and out, or pressure of me sitting on it

, but each time pulling the battery fixed it.

sufy1000 · Dec 3, 2011

007shark said:
Have you tried removing the battery, reinstalling it, and then try to power it back on?

EDIT: I have had this happen a couple times. Each time was with it in my pocket while commuting to work. I don't know if it was caused by overheating, signal going in and out, or pressure of me sitting on it , but each time pulling the battery fixed it.

Yeah I did that. My phone has been freezing and restarting a lot before this happened.

I'm gonna send it to Sony for repair.

Just hope they can fix it.

Thanks anyway

ak47m203 · Dec 3, 2011

I got 2 of this phone and I dont any have problem,1 rotted and 1 stock. You might have some hardware issue,return it.

sufy1000 · Dec 4, 2011

ak47m203 said:
I got 2 of this phone and I dont any have problem,1 rotted and 1 stock. You might have some hardware issue,return it.

Which colour and which version do you have of both phones ?

I have the r800i and it's in White and I got it from 02 when they had it at low price for

Digital Jester · Dec 4, 2011

sufy1000 said:
Which colour and which version do you have of both phones ?

I have the r800i and it's in White and I got it from 02 when they had it at low price for

Vorbis · Dec 5, 2011

I have the white R800i that I got from Phones 4U for the same price. I haven't had any restarts so far touch wood (oo-er). Sounds like you were unlucky to get a faulty handset.

The only issue I have with mine is the signal doesn't seem to be as strong as my previous phone (Orange San Francisco).

ak47m203 · Dec 5, 2011

mine is thru ATT. if there is something with it they will not sell it. return it to them.

sufy1000 · Dec 5, 2011

Thing is it was working fine when I first got it. The update through the PC companion made it worse by not turning on !

I've been only using it for 3 weeks.

What a sucker punch

ak47m203 · Dec 5, 2011

sufy1000 said:
Thing is it was working fine when I first got it. The update through the PC companion made it worse by not turning on !

I've been only using it for 3 weeks.

What a sucker punch

can you go back? call them for tech support or bring to the store

Sam-SonyXperia · Dec 6, 2011

sufy1000 said:
Thing is it was working fine when I first got it. The update through the PC companion made it worse by not turning on !

I've been only using it for 3 weeks.

What a sucker punch

If you do not get any response from the handset at all I would have to advise returning it for assessment by an authorised repair agent. However if you do get any kind of response when you try to power it on, please try to reload the firmware using this application which is run with the handset powered off:\

http://dl-www.sonyericsson.com/cws/download/1/110/61/1323075336/Update_Service_Setup-2.11.12.5.exe

sufy1000 · Dec 7, 2011

Sam-SEanswers said:
If you do not get any response from the handset at all I would have to advise returning it for assessment by an authorised repair agent. However if you do get any kind of response when you try to power it on, please try to reload the firmware using this application which is run with the handset powered off:\

http://dl-www.sonyericsson.com/cws/download/1/110/61/1323075336/Update_Service_Setup-2.11.12.5.exe

Thanks for that. I've sent it back to Sony Ericsson for a repair.

Hopefully they'll fix it.

Help Xperia Play is not turning on...

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