Help 4G LTE Problems

tdub88 · Dec 16, 2011

zoebeagle said:
I am having this same exact problem except I am not anywhere near home and this is the only phone I've got to make calls with and it doesn't work. I've never seen more than 1 bar in either 3G or 4G (and i'm not even sure if there is 4G coverage in this area).

Can I still use the phone I had before the upgrade to make calls?

You don't need 3g or 4g to make calls. Just use your Nexus...............

speed_phreak · Dec 16, 2011

Just to follow up I set my GNex to CDMA only (3G) and it seems rock solid...

I would like this phone to be LTE capable, but honestly, I would have bought it even if it was a 3G phone (iPhone fanboys?). Worst come to worst, at least I will get better battery life that way...

Verizon seems to take their network very seriously, hopefully they can get to the bottom of this issue...

vel0slave · Dec 16, 2011

Picked it up... went home... data wouldn't stay connected... 4 to 3 to zero data... and back and forth. It shows data... click on the browser and the data dies instantly. Want to set up the phone... data dies.

Call Verizon (and I think their service is actually beginning to SUCK, from a former very satisfied customer) and they say that the SIM card is bad and to go back to the store... sure I have a couple of hours to waste.

I go to the v store and the guy says... oh, they are wrong... there is network issues because too many 4G phones are being activated and the phone support must not know about the problem. This... in case you cannot understand... does NOT make me feel any better... I have 3 customer systems waiting to be worked on and I am dicking around in the stupid v store determining that no one seems to know what is going on. I have him replace the SIM card and here I am hours later... no change.

I call V again (why I didn't think of smashing my head into a brick wall instead of calling I am not sure) and they say did it happen before anything was installed on the phone? "yes" Well... maybe you need to do a factory reset, if that doesn't work then maybe you need a new phone... what do you want to do sir?

"I WANT YOU TO MAKE MY DAMN PHONE WORK YOU TWIT"

I have talked with a lot of unhelpful idiots and I have a phone that doesn't work.

Today I uttered words I thought that would NEVER escape my lips...

"Maybe I should go look at ATT"

I'd talk more but I think that last bit is going to make me sick.

Sandroidfan · Dec 16, 2011

AC is reporting that verizon Gnex has Qualcomm LTE radio, not CMC LTE chip used in Charge. This contradicts what anandtech reported. So who is correct?

jbdan · Dec 16, 2011

Maybe give it a day it just was released. If you're still having issues and you've troubleshot it till no end then it'd be time to think about other options.

NeutralNovice · Dec 16, 2011

My old T-Bolt (and 4G Data USB Card as well), at home, seems to "capture" a better 4G signal. While at home with the T-Bolt and DataCard, I rarely lost my 4G connection.

With the Nexus, the 4G keeps dropping down to 3G. This constant switching is probably not helping with the already crappy battery. :-(

authority11 · Dec 16, 2011

Are there any good 3G/4G toggle widgets?

eddie33081 · Dec 16, 2011

Im having the same problem but it seems that i go from 4g to no g. If 4g is not available i get no internet at all. Once I change it to 3g only my internet is back. Somethings definitely up. Debating trying to exchange.

irwinm · Dec 16, 2011

I've had these same issues on the Thunderbolt ever since it was released, and none of the radio updates ever made it better. From what I've read all ther other VZW LTE phones so far have had similar issues and it's hit and miss. This is a Verizon LTE issue and something I'm convinced now we just have to live with.

Slayer01 · Dec 16, 2011

irwinm said:
I've had these same issues on the Thunderbolt ever since it was released, and none of the radio updates ever made it better. From what I've read all ther other VZW LTE phones so far have had similar issues and it's hit and miss. This is a Verizon LTE issue and something I'm convinced now we just have to live with.

I like my nexus a lot, but you don't have to live with it get the rezound if you can. It has a better radio.

dmodert66 · Dec 16, 2011

My reception is fine so far. Have not dropped to 3G. In my house I get between 1 and 3 4G bars (normally 2). I get between 6 and 9 Mps (which is fine for me coming from 3G and for a phone, I'm not tethering, I use FIOS at home). Around town I get 3 to 4 bars. I have not been able to test at work yet since I picked up my phone after I got off. I'll report back then.

**EDIT**
Misread vel0slave's post and edited so I don't look like an ass.

abadgti · Dec 16, 2011

Wow everyone was so hyped up and impatient to get the phone and its a big let down. Glad I waited to hear the reviews on it.

Ken7 · Dec 16, 2011

speed_phreak said:
Just to follow up I set my GNex to CDMA only (3G) and it seems rock solid...

I would like this phone to be LTE capable, but honestly, I would have bought it even if it was a 3G phone (iPhone fanboys?). Worst come to worst, at least I will get better battery life that way...

Verizon seems to take their network very seriously, hopefully they can get to the bottom of this issue...

To me this makes no sense. To have a phone's poor engineering force you to abandon the high speed network it was designed to use, is just crazy. There are other LTE phones that don't have these issues, so it can be done using exactly the same LTE network the Nexus struggles with.

Ken7 · Dec 16, 2011

Sandroidfan said:
AC is reporting that verizon Gnex has Qualcomm LTE radio, not CMC LTE chip used in Charge. This contracts what anandtech reported. So who is correct?

IMO it makes absolutely no difference which radio is in it, it doesn't work nearly as well as those in other phones. What's worse is the fact that Samsung has still not demonstrated they can build an LTE phone with data reception nearly as good as others.

Ken7 · Dec 16, 2011

jbdan said:
Maybe give it a day it just was released. If you're still having issues and you've troubleshot it till no end then it'd be time to think about other options.

I'd agree with this. I've waited this long, so waiting another few days or a week isn't the end of the world. But my prediction, and my prior experience with the Charge, says it has little to do with the network and everything to do with the GNex radio.

As an example, last week VZW was having trouble with their network and ALL 4G phones were affected. That makes perfect sense. But to tell me that VZW is having 4G network issues that somehow only singles out the Nexus (and not coincidently the Charge), does strain the credibility.

Mormonstang · Dec 16, 2011

Sandroidfan said:
AC is reporting that verizon Gnex has Qualcomm LTE radio, not CMC LTE chip used in Charge. This contracts what anandtech reported. So who is correct?

You can see that it has Qualcomm on the sticker on the bottom of the phone next to the micro usb port, or did no one notice that?

aimetti · Dec 16, 2011

have the exact same issues on unlocked ATT

bad reception on sgn - xda-developers

Jersey Tom · Dec 16, 2011

No issues here. As I stated in the other thread, I've had workable 4G reception so far. Granted, it hasn't even been 24 hours yet... will know more this weekend.

Btdrnks · Dec 16, 2011

Having read all of these posts, I must say, at least in my area (Boston Proper), the lack of data connectivity has very little to do with what phone one is using on the Verizon network. Between my roommates and I we own the Gnex, the Rezound and the Razr.

With LTE on, all three have been shooting between no service at all and full 3g and full 4g. As soon as you try and use the data connectivity all three phones cut out to no service at all.

If LTE is disabled, the 3g works fine and is perfectly stable at 4 bars on all three phones.

vincentp · Dec 16, 2011

I've had these same problems (4G dropout, drop to 3G/1X or drop to no data signal) on my Thunderbolt for months and through all of the OTA's. My friend has the same problems on his Bionic. Are we sure this is an issue with the radio and not Verizon?

Ed5275 · Dec 16, 2011

No 4g problems here. Greater Harrisburg area. Works great so far!

Papadroid · Dec 16, 2011

Btdrnks said:
Having read all of these posts, I must say, at least in my area (Boston Proper), the lack of data connectivity has very little to do with what phone one is using on the Verizon network. Between my roommates and I we own the Gnex, the Rezound and the Razr.

With LTE on, all three have been shooting between no service at all and full 3g and full 4g. As soon as you try and use the data connectivity all three phones cut out to no service at all.

If LTE is disabled, the 3g works fine and is perfectly stable at 4 bars on all three phones.

vincentp said:
I've had these same problems (4G dropout, drop to 3G/1X or drop to no data signal) on my Thunderbolt for months and through all of the OTA's. My friend has the same problems on his Bionic. Are we sure this is an issue with the radio and not Verizon?

I have had the Thunderbolt since the day it was released and have these same data issues. I believe that these two posts sum it up pretty well in that it's not a phone problem but a network problem. I've had this theory for a while but no way to prove it, but I think that depending on where you live determines how much you're affected. Still just an opinion, but one with legs now.

EdenObscured · Dec 16, 2011

Yeh Im just getting 3G this morning. I am in chicagoland area......UNFORGIVABLE

irwinm · Dec 16, 2011

Papadroid said:
I have had the Thunderbolt since the day it was released and have these same data issues. I believe that these two posts sum it up pretty well in that it's not a phone problem but a network problem. I've had this theory for a while but no way to prove it, but I think that depending on where you live determines how much you're affected. Still just an opinion, but one with legs now.

Completely agree - I can't just keep buying different phones anymore and realizing they all have this same issue. The only question I have now is if the implementation of the ATT LTE network has these same issues, because I didn't have any such problems on Sprint WIMAX, so wondering if it's an LTE network implementation issue or just Verizon's problem.

hitdog042 · Dec 16, 2011

Ken7 said:
Don't believe this for ONE SECOND. Do you have any idea of how many Charge owners were told the same thing? Time after time we were told 'it would be fixed'. There is no fix for bad hardware short of replacing the hardware.

I'd bet the bank this is NOT a software issue. How is that my Bionic is not having this problem? How is the Rezound I returned did not have this problem? How is it the Samsung Charge has this issue as well as the Samsung GNex. Sorry, this is hardware and I sure as hell am not waiting past my return period to find out that's what it was all along. Samsung radios are just crap and I was a fool to think it would be any different in the GNex.

Been there done that.

Dude you need to calm down. You have a bad phone. I've had no issues.

Remember you dont hear about positive stories on a forum. People come here to complain.

I have yet to have one issue with my Nexus. 4g solid all the time.

I had issues w my old charge too. I'm having none of those issues with the Nexus. To say everything was built the same is nothing more than your speculation.

Help 4G LTE Problems

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