I was having a problem with my droid incredible 2 where it would only boot up until the screen where there is a red circle with 2 red dots next to it and then it would start from the beginning a continue this cycle without ever fully booting up. I took it to a verizon tech and asked him if he could back things up off my phone without doing a factory reset. He said he couldn't if he couldn't get into the phone and he never tried hooking it up to a computer. At first, I thought he sounded like he knew what he was talking about. But after it was too late, I started to get the impression that he didn't try too hard at his job... I lost things that I didn't want to lose off my phone (which is only 3 weeks old). Was there anything else he could've tried? If so, I'm going to have a chat with Verizon about just how much money I owe them for this month's bill....