Help HTC Thunderbolt - issues with incoming Yahoo email

El Profe · Nov 8, 2011

I have been using the HTC provided email app on the Thunderbolt since April. Aside from the hiccup yahoo email users experienced back in June with email issues, it has been working great.

Since 11/4/11, I cannot get my IMAP yahoo email on my phone to work properly. I can send emails with no problem but cannot receive them. I am not having any problems sending and receiving emails from Outlook using my Yahoo mail plus account. I have deleted the yahoo imap account from my phone, reestablished it and I still have the same problem. I have another IMAP email account on the phone that is working fine.

I just completed hard reset on the phone (brought it back to factory standards, deleted all my apps :mad:

) and still having a problem. VZW is sending me a new phone out but it does not seem to be a hardware problem. I really don't want to use Yahoo's email App.....

Does anyone have any recommendations? I am so frustrated!!!!

Thanks!!

brizey · Nov 8, 2011

El Profe said:
I have been using the HTC provided email app on the Thunderbolt since April. Aside from the hiccup yahoo email users experienced back in June with email issues, it has been working great.

Since 11/4/11, I cannot get my IMAP yahoo email on my phone to work properly. I can send emails with no problem but cannot receive them. I am not having any problems sending and receiving emails from Outlook using my Yahoo mail plus account. I have deleted the yahoo imap account from my phone, reestablished it and I still have the same problem. I have another IMAP email account on the phone that is working fine.

I just completed hard reset on the phone (brought it back to factory standards, deleted all my apps) and still having a problem. VZW is sending me a new phone out but it does not seem to be a hardware problem. I really don't want to use Yahoo's email App.....

Does anyone have any recommendations? I am so frustrated!!!!

Thanks!!

I think most of the issues are server side. They seem to break the system for Android about every three or four weeks. Between the web interface for yahoo being vastly superior to gmail's and my 15 years of history with yahoo mail, I am reluctant to make the switch...but more and more I use my phone for email and yahoo just does not work well.

El Profe · Nov 9, 2011

Since I have a Yahoo Mail Plus Account, I decided to take the change and change my setting on my thunderbolt from an IMAP account to a POP3 account. Guess what? It worked!! Now my email is coming in beautifully from Yahoo on my Thunderbolt. I hate to say this, but if you encounter this problem, spend the $20 for a Yahoo Mail Plus account to make sure you yahoo email works on your phone and you can avoid using the Yahoo Mail App.....

brizey · Nov 9, 2011

El Profe said:
Since I have a Yahoo Mail Plus Account, I decided to take the change and change my setting on my thunderbolt from an IMAP account to a POP3 account. Guess what? It worked!! Now my email is coming in beautifully from Yahoo on my Thunderbolt. I hate to say this, but if you encounter this problem, spend the $20 for a Yahoo Mail Plus account to make sure you yahoo email works on your phone and you can avoid using the Yahoo Mail App.....

Any issues with access to folders? If not, I may go ahead and do it. Really, $20 is pretty cheap. I have full blown outlook on my home desktop, too, so I gain some function there, too.

El Profe · Nov 9, 2011

No issues. It is working great. BTW, I just got as reply from Yahoo's Mobile email technical help. Here is their answer:

"El Profe, I've performed some maintenance on the server side of your
account which should resolve the problem. In order to make sure these
changes take effect, please remove your Yahoo! account from your phone,
turn the phone off and back on, and then re-add your Yahoo! account.

To set up IMAP on your mobile device, please use the following settings:

Incoming Server - imap.mail.yahoo.com

Outgoing Server - smtp.mail.yahoo.com

Incoming Port - 993 (requires SSL)

Outgoing Port - 465 (requires SSL/TLS)

User name: full email address (for example, bill@yahoo.com or
bill@rocketmail.com)

Password: the password you log in to Yahoo! with.

If you are having trouble setting up IMAP on your mobile device, we
would recommend reviewing your phones instruction manual or contacting
your mobile provider."

I am not going to try it. I will just stick with the POP3 account. However, if anyone out there is having problems with their IMAP settings, contact Yahoo's Mobile Mail Technical support to look at your account....

seVer · Nov 9, 2011

why are you so anti yahoo mail app? It works great and it syncs all the folders, including personally created ones. the ONLY issues I can think of is the lack of customizable alert tone (dont care) and issues with attachments (cant save or cant view, I forget)

DaveD2011 · Dec 15, 2011

I am having similar issue on my HTC Thunderbolt with the Mail app that came preinstalled. The problem is the email shows in the inbox, but intermittently the mails are just blank. (white) I can get them through the web or the yahoo mail app without any issue. Sometimes it is every mail, or sometimes just one or two. I have no issue with my gmail.

Thanks El Profe, I tried what you had and it seems to work. (At least for the first batch of mails I went through). I did notice that when I did the manual setup, the default Incoming and Outgoing servers had a prefix of "android." which I removed.

In response to what is so bad with the Yahoo mail app:
- Can not select multiple emails in the inbox to delete like you can on the HTC app. (Harder to maintain my inbox)
- The sizing of emails is just off, too wide for screen no matter what orientation is used.
- Does not support pinch sizing. need to use the +/- zoom buttons
- Panning/scrolling is not very responsive. (Do not have this issue with any other app on my phone.)
- The inbox is slow to load additional messages. Only buffers 10 at a time.
- App seems to only accept yahoo mail accounts. The HTC Mail App allows me to have both my yahoo and gmail accounts as well as blend the inboxes together so I can get all my mail in one place.
- The mail app also gives me access to all of my folders so long as a have a single account selected for the view. (If I am viewing all accounts it does not give me this option)

red66charger · Dec 16, 2011

DaveD2011 said:
I am having similar issue on my HTC Thunderbolt with the Mail app that came preinstalled. The problem is the email shows in the inbox, but intermittently the mails are just blank. (white) I can get them through the web or the yahoo mail app without any issue. Sometimes it is every mail, or sometimes just one or two. I have no issue with my gmail.

I have the same issue with Yahoo mail and the stock email app in my Tbolt. It seems to have started after the GB update. But on my device, I can usually see the message at first however when I touch the screen to scroll everything disappears and the message is just a white screen. I can't even back out and return. Once it's gone it's gone. On a couple of occasions it disappeared without me touching the screen.

nyrmetros · Dec 16, 2011

Problem still persists after re-adding my Yahoo account. Help?

snobound · Dec 24, 2011

There are alot of people that are having issues with the email system. It is not limited to the T'bolt or a particular provider. It affects all phones and does not seem to have a universal fix. My wife has a Samsung Charge, the Verizon Forum has numerous posts concerning this issue.

brizey · Dec 24, 2011

I gave up on the dedicated yahoo email app after that previous post. Using K9 with AOSP and Sense with Sense. They work more consistently and let me access Gmail in the same feed. I am probably 95% yahoo, 5% Gmail, so using a separate app for gmail is kind of a waste. I leave it installed and just turn its notifications off. You lose push, but I just have it check every five minutes.

brizey · Dec 24, 2011

red66charger said:
I have the same issue with Yahoo mail and the stock email app in my Tbolt. It seems to have started after the GB update. But on my device, I can usually see the message at first however when I touch the screen to scroll everything disappears and the message is just a white screen. I can't even back out and return. Once it's gone it's gone. On a couple of occasions it disappeared without me touching the screen.

This is a well publicized problem. I was hoping the latest update has the fix...any non-rooters out there to confirm?

EDIT: Well, getting rid of the android prefix fixed it.

nyrmetros · Dec 25, 2011

How did you fix it?

brizey · Dec 25, 2011

nyrmetros said:
How did you fix it?

I was premature. It did not fix it. Check the other not receiving emails thread for more info on the issue. Basically, yahoo is injecting ads into the body of the email and it is causing issues. I thing the era of free internet services is rapidly drawing to a close.

SMD79 · Dec 30, 2011

I use Yahoo mail constantly on my TBolt. I've almost never had any issues using the Maildroid app. I tested the stock email client, K9 app and Maildroid all for over a month together and found that Maildroid handled my Yahoo mail SO much better. It also handled my business IMAP account better too. It is faster (almost immediate) at receiving emails than K9 and IMO looks and functions way better as well. The stock HTC email app has a nice layout but Maildroid has worked almost flawlessly for the last 9 months that I've had this phone.

Maildroid app is:

1) Free
2) Has THE best customer support by the developer of ANY app I've ever used. You get personal responses within HOURS, not days or weeks which is almost unheard of especially with an app that has well over 1million downloads.
3) The paid version is just the same as the free one just with no adds. I paid because I wanted to support the dev and email is important to me.
4) It's fast. I ALWAYS received my yahoo mail the fastest with Maildroid. Not sure why but try it yourself and you'll see.
5) Always updating. The developer is always updating it with new features.
6) Combined inbox with user friendly layout and no confusing "polling" options to deal with. Coming from a Blackberry that pushes everything to your phone this was refreshing.

Anyway, just my two cents. Don't let the semi-ugly icon fool you, Maildroid is easily the best 3rd party email app IMO especially for yahoo mail users.

nyrmetros · Jan 7, 2012

This is so annoying!

fdnj48 · Jan 9, 2012

DaveD2011 said:
In response to what is so bad with the Yahoo mail app:
- Can not select multiple emails in the inbox to delete like you can on the HTC app. (Harder to maintain my inbox)

You can indeed select multiple emails in the inbox to delete. If you select the EDIT box in the upper right corner you can select multiple messages and then delete

commander24 · Jan 9, 2012

One solution I found that works was to switch to the following settings:

Incoming settings:
IMAP server = android.imap.mail.yahoo.com
Security type = SSL
Server Port = 993
Outgoing settings:
IMAP server = android.smtp.mail.yahoo.com
Security type = SSL
Server Port = 465

I forget where I read about this settings, but it seems to work for me.

brizey · Jan 9, 2012

commander24 said:
One solution I found that works was to switch to the following settings:

Incoming settings:
IMAP server = android.imap.mail.yahoo.com
Security type = SSL
Server Port = 993
Outgoing settings:
IMAP server = android.smtp.mail.yahoo.com
Security type = SSL
Server Port = 465

I forget where I read about this settings, but it seems to work for me.

It did not work for me. Back to K9. It gives by far the most explicit control on how pretty much everything works. Push is nice, but everything working is nicer. I have begun transitioning everything to gmail. Done with yahoo.

Deleted User · Jan 10, 2012

I went into send and receive settings, and unchecked auto download messages. If you look at bottom of emails, you will see a box saying get remaining 2k. Don't click it, or your emails will disappear. So far, my emails haven't been disappearing, when i begin to scroll. Not sure if it's a solution or not.

nyrmetros · Jan 10, 2012

chubby22 said:
I went into send and receive settings, and unchecked auto download messages. If you look at bottom of emails, you will see a box saying get remaining 2k. Don't click it, or your emails will disappear. So far, my emails haven't been disappearing, when i begin to scroll. Not sure if it's a solution or not.

Didn't work for me!

Deleted User · Jan 11, 2012

Sorry about that. I'm still not having any issues, since I done this. Maybe it's random...

nyrmetros · Feb 2, 2012

This is crap...

Funderbolt · Feb 8, 2012

brizey said:
I think most of the issues are server side. They seem to break the system for Android about every three or four weeks. Between the web interface for yahoo being vastly superior to gmail's and my 15 years of history with yahoo mail, I am reluctant to make the switch...but more and more I use my phone for email and yahoo just does not work well.

I have no problems with the Yahoo Mail app. The Yahoo app on the otherhand became junk after GB came out, and they have never fixed it.

nyrmetros · Feb 11, 2012

About half my Yahoo emails go blank.

Help HTC Thunderbolt - issues with incoming Yahoo email

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