Help Hardlocked, How can I unlock phone?

helofast · Jan 20, 2012

Basically I purchased a code from cellunlocker.net to find out the phone is hardlocked

and I want to be able to enter the code for unlocking. I am somewhat familiar with rooting if necessary.

Deleted User · Jan 20, 2012

Hi,
I'm afraid you're having a problem. I've found this on the manufacturer's site:
" If your phone it hardlocked it can't accept the unlock code. In such case do not try to unlock your phone because it will not work. It's very easy to identify hardlocked phones. Power on your phone with different network sim card. It is says Network lock and shows Dismiss button only then your phone is hardlocked and it can't be unlocked."

helofast · Jan 20, 2012

Marcha said:
Hi,
I'm afraid you're having a problem. I've found this on the manufacturer's site:
" If your phone it hardlocked it can't accept the unlock code. In such case do not try to unlock your phone because it will not work. It's very easy to identify hardlocked phones. Power on your phone with different network sim card. It is says Network lock and shows Dismiss button only then your phone is hardlocked and it can't be unlocked."

CS kept telling me to "flash" the phone but I am not sure as to what this means, I asked them to point me in the direction but said try didn't have any information. Maybe you know as what this means?

Deleted User · Jan 21, 2012

Hi Helofast,
I'm not familiar with flashing. I guess they mean reinstall or install new firmware. Somehow I don't think that will be the solution. From the manufacturer's text I copied in my earlier post I understand that this phone can't be unlocked with the code. Take a look for yourself at www.fastgsm.com; if you're somewhat familiar with rooting, you should know more about it than I do. Maybe someone else can give any suggestions??

helofast · Jan 22, 2012

Marcha,
thank you for the information I will try a local shop see maybe they can help out a bit, and will root phone as a last resort, I know I can purchase another phone but this is in perfectly good condition so I want this one

bigbaldbloke · Jan 22, 2012

If it's been locked out completely by the network carrier, a solution may be to install a new firmware.

NathanBookham · Apr 8, 2012

You need to use ODIN and flash a stock rom.

Poolmanouvre · Nov 7, 2012

Running Android Revolution HD! - if someone else has my IMEI I bought the phone second hand, could it be hard locked/bricked? And if so could I unlock it again?

I was chatting with a friend and they said if the old owner wanted they could still have the phone locked..

Getting kind of worried!

Thanks! PM:smokingsomb:

oldchick70 · Nov 10, 2012

helofast said:
Basically I purchased a code from cellunlocker.net to find out the phone is hardlocked

and I want to be able to enter the code for unlocking. I am somewhat familiar with rooting if necessary.

In Australia the carrier will unlock it for a fee, perhaps ask yours?

FredParks · Nov 20, 2012

Hardlocked generally means that the phone has had all the unlock attempts on the handset used up with incorrect codes.

In order to reset these unlock attempts there are software programs that you can use. These can be found through Google. You can also get it done at a local phone unlocking shop.

Hope that helps.

vijn · May 13, 2017

Clearly an old thread, but maybe someone will be interested in helping me out. I got a Sprint htc10. I was told it could not be used on any other network. But I did a htcdev bootloader unlock with no issues. Used sunshine to s-off and sim unlock. I believe it was successful, at least s-off was. But all the stock roms I've tried have the same issue. The cell radio can't be turned off. I haven't tried an active SIM card but the fact that the radio can't be turned off worries me. I'm wondering if anyone knows whether a hardlocked (if that's what it was) phone would even allow you to unlock the bootload, s-off and show a success message in sunshine for the SIM unlock? I'm worried that there's a real issue with the radio.

mikedt · May 13, 2017

A Sprint HTC 10. It could be CDMA modes only. Can you confirm the exact model or version number?

vijn · May 13, 2017

mikedt said:
A Sprint HTC 10. It could be CDMA modes only. Can you confirm the exact model or version number?

Hey Mike,

Thanks for looking into this. I started with CID: spsc_001 MID: 2ps640000

Then changed to SuperCID and MID 2ps620000

(bootloader) kernel: lk
(bootloader) product: htc_pmeuhl
(bootloader) version: 1.0
(bootloader) max-download-size: 1579200000
(bootloader) serialno: HT64xxxx
(bootloader) current-slot:
(bootloader) imei: xxx
(bootloader) version-main: 2.41.401.3
(bootloader) boot-mode: download
(bootloader) version-baseband: 1.0.U010241a@61226
(bootloader) version-bootloader: 1.0.0.0000
(bootloader) mid: 2PS620000
(bootloader) cid: 11111111

I don't have a SIM card presently. What bothers me is that the radio cannot be turned off, no matter what I do. I tried it briefly with an AT&T SIM that my dad has in his phone but it had no effect. No warnings, nothing. Just the bars with a dash through them as it always is, whether there's a SIM card in or not. So, i'm not sure what exactly the issue is. Based on what you're saying is it possible that the phone doesn't support GSM at all? They actually put a CDMA only chip in? That doesn't make sense, cause Spring does have LTE, so if it's only CDMA mode, then it's software. I checked the Sprint site and the htc10 they sell definitely works on LTE. It's possible this is a hardware issue and needs to be returned but I gotta try everything first.

mikedt · May 13, 2017

Sounds like the baseband could be messed up. The only HTC I've had experience with myself was a China Telecom one, which was CDMA only.

vijn · May 13, 2017

mikedt said:
Sounds like the baseband could be messed up. The only HTC I've had experience with myself was a China Telecom one, which was CDMA only.

And how would i go about fixing the baseband? Would that explain why the radio can't be turned off?

mikedt · May 13, 2017

vijn said:
And how would i go about fixing the baseband? Would that explain why the radio can't be turned off?

It usually means reflashing the HTC firmware. How you do that with this phone, I have no idea, somebody else might know. Maybe info here on AF or on XDA Devs.

Is the phone actually showing a valid IMEI or MEID number? Because if it isn't, that can be a baseband problem.

vijn · May 13, 2017

mikedt said:
It usually means reflashing the HTC firmware. How you do that with this phone, I have no idea, somebody else might know. Maybe info here on AF or on XDA Devs.

Is the phone actually showing a valid IMEI or MEID number? Because if it isn't, that can be a baseband problem.

It's not showing an IMEI. Well, it says 0. MEID? You mean the MID? As for flashing firmware I'm using fastboot. Just not sure what firmware I should be using. I am on XDA but no one has responded there just yet. Never had to deal with a baseband issue so not sure how to go about that.

vijn · May 13, 2017

I had the same issue with the official HTC RUU however. So, not sure what the deal is there. Ugh. This is frustrating.

mikedt · May 13, 2017

vijn said:
It's not showing an IMEI. Well, it says 0. MEID? You mean the MID? As for flashing firmware I'm using fastboot. Just not sure what firmware I should be using. I am on XDA but no one has responded there just yet. Never had to deal with a baseband issue so not sure how to go about that.

MEID (Mobile Equipment ID) is basically same as IMEI but for CDMA modes. But if it's snowing 0, that usually means the baseband firmware is no good, especially given the other symptoms.

I've only had do deal with this once myself on an Oppo Find 7, when I flashed an incorrect custom ROM, and flashing the correct ROM fixed it.

vijn · May 15, 2017

In the end, I think it's a hardware issue. THe phone simply won't recognize any SIM. I've flashed and reflashed ROMs and everything seems to be in order aside from the cell radio/SIM, so I think there's nothing I can do. Thanks for your help Mike. I appreciate it. Gonna send it back and get a new one.

vijn · May 15, 2017

Well, I've confirmed the issue has to do with software. I reverted to the original Stock ROM and have an original Sprint SIM in the phone and the phone works as desired. Everythign works. The problem is, I can't use Sprint, as I won't be in the states very long and will be travelling for a couple years. My question to you, and if you're in China you may have no experience with this, but you never know. Is it possible the hardware config of this phone simply won't allow GSM connections or GSM sims to function? Because as is, the phone recognizes the SIM card, so it's not a hardware issue. When I try any of the unlocked ROMS, the radio goes crazy. As far as anyone knows, is it possible that this phone is hardlocked and truly can't be used on any network but Sprint's? I still can't believe that could be possible. Is there a tried and true way of checking? Anyone know?

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