Help Triumph semi Broken...No replacements in stock

cigarjockey · Feb 2, 2012

The usb port is starting to crap out on my triumph, very difficult to get a connections to charge.
Called customer service, they will send a replacement unit...when they have some.
Wonder how long that could be.....

Palafox · Feb 2, 2012

cigarjockey said:
The usb port is starting to crap out on my triumph, very difficult to get a connections to charge.
Called customer service, they will send a replacement unit...when they have some.
Wonder how long that could be.....

They told me the same, out of stock, about 5-7 buisness days wait. This was Tues night 1/31 when I talked to them. Let us know when u get one, I'll do the same

shmackshmack · Feb 2, 2012

cigarjockey said:
The usb port is starting to crap out on my triumph, very difficult to get a connections to charge.
Called customer service, they will send a replacement unit...when they have some.
Wonder how long that could be.....

I thought mine was doing this the other week and i got so scared, then i realized i was trying to use my Vortex charger.

only the OEM charger with without fail for me.

tlopez1973 · Feb 2, 2012

It took me 2 weeks because they were out of stock

cigarjockey said:
The usb port is starting to crap out on my triumph, very difficult to get a connections to charge.
Called customer service, they will send a replacement unit...when they have some.
Wonder how long that could be.....

Sent from my Triumph using Tapatalk

weddle · Feb 2, 2012

So I'm assuming this is the reason everywhere I've tried to buy one today didn't have any? Lol I was kinda pissed cuz I waited this long to get one and now that I tried they're suddenly out of stock. Go figure >.>

Palafox · Feb 3, 2012

weddle said:
So I'm assuming this is the reason everywhere I've tried to buy one today didn't have any? Lol I was kinda pissed cuz I waited this long to get one and now that I tried they're suddenly out of stock. Go figure >.>

If I could do it all over again I would NOT buy a Triumph.

ChampN252 · Feb 3, 2012

I'm glad I got my replacement last week. I'm with you about that phone thou. Sold mine for more than I paid, but the replacement unit was new I believe. I had brought one used. Going else where now.

stef7 · Feb 3, 2012

Funny. the VMUSA web-site doesn't indicate out of stock.

weddle · Feb 3, 2012

stef7 said:
Funny. the VMUSA web-site doesn't indicate out of stock.

I've checked Amazon too and they have them in stock according to the site, but I gotta wait for my money to clear in my account before I order with my card.knowing my luck they'll be out by then...
Also,I know the phone is pretty bad (lol) but I'm willing to root it seeing as I've read that it does away with alot of them

agentc13 · Feb 3, 2012

weddle said:
Also,I know the phone is pretty bad (lol) but I'm willing to root it seeing as I've read that it does away with alot of them

The phone was never "bad" for me, even on stock and unrooted. Yes, I have heard of plenty of issues. Some I believe are user based, some are bad manufacturing. It all depends on expectations as well, a huge problem for one person (say GPS) is not much of an issue for another (I don't need GPS on my phone). etc etc.

weddle · Feb 3, 2012

Yeah I don't need GPS either so as long as I can text, call, use web, and apps function well, I'll be happy. Either way, it'll probably be rooted within a week

Now to just find one :/

cigarjockey · Feb 4, 2012

The way it sounded like from the "Tech" I spoke with is they have to wait for refurbished ones to come in to do the replacement. So it seems like we do not get new ones?

Palafox · Feb 4, 2012

cigarjockey said:
So it seems like we do not get new ones?

if we were getting new ones, we'd have one by now :rolleyes:

weddle · Feb 4, 2012

I don't get why they don't spend a little money to have a batch made that is tested a little better to get the kinks out. Then again,I don't exactly understand business and all that jazz..but if it seems obvious to me, shouldn't that be like the first thing they think of?

xclusive585 · Feb 4, 2012

My USB connection is heading in the same direction. Thing has been loose with the plug since new...

tri_umph · Feb 5, 2012

cigarjockey said:
The way it sounded like from the "Tech" I spoke with is they have to wait for refurbished ones to come in to do the replacement. So it seems like we do not get new ones?

I've had to get 2 replacements.. so far.. All replacements are refurbs only.

Palafox · Feb 5, 2012

tlopez1973 said:
It took me 2 weeks because they were out of stock

Did you get any 'it's shipped' email or tracking # from VM? or did it arrive unexpected?

agentc13 · Feb 5, 2012

tri_umph said:
I've had to get 2 replacements.. so far.. All replacements are refurbs only.

Some people have received new replacements.

idbl_fanatic · Feb 5, 2012

They have them in stock now, they shipped me a replacement the other day. Also, yes, I have had 6 replacements so far, 3 of which were new ones, and the other 2 (haven't gotten the 6th yet) were refurbs

Palafox · Feb 5, 2012

those that got replacements... did you get a email that it shipped? I like to know when it gets here.

those that got new replacements, did you originally buy from VM directly? were you the 30 day window?

idbl_fanatic · Feb 5, 2012

those that got replacements... did you get a email that it shipped? YES I did.

those that got new replacements, did you originally buy from VM directly? were you the 30 day window? Bought mine at Best Buy in July (I think)

agentc13 · Feb 5, 2012

idbl_fanatic said:
those that got replacements... did you get a email that it shipped? YES I did.

those that got new replacements, did you originally buy from VM directly? were you the 30 day window? Bought mine at Best Buy in July (I think)

People have gotten new replacements outside of the 30-day window (some within it) they just pressured pretty hard for a new phone when they called Customer Service.

mistichunter · Feb 6, 2012

the best thing to do is to send it directly to the manufacturer. theres no need to pay for insurance on the phone. just it directly to motorola. they wont ask u anything. it takes about 1 week to get ur replacement phone.

ive had sent about 2 replacement phones already sinrying since one i messed up trying to install clockworkmod recovery and the second had a bad sensor and the screen died on me.

agentc13 · Feb 6, 2012

mistichunter said:
the best thing to do is to send it directly to the manufacturer. theres no need to pay for insurance on the phone. just it directly to motorola. they wont ask u anything. it takes about 1 week to get ur replacement phone.

ive had sent about 2 replacement phones already sinrying since one i messed up trying to install clockworkmod recovery and the second had a bad sensor and the screen died on me.

VM has a 1-year warranty free of charge for hardware issues (or software that wasn't user fault).

idbl_fanatic · Feb 6, 2012

agentc13 said:
VM has a 1-year warranty free of charge for hardware issues (or software that wasn't user fault).

Plus, then you are without a phone for that week.

Help Triumph semi Broken...No replacements in stock

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