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Help (VZW) Other person can't hear me.

Thought I would throw this into the mix. This is my most recent post from the Galaxy Nexus Watering Hole thread, so if some of you are reading it twice, my apologies.

I had two one-way audio issues yesterday... once when I called my mother in the early afternoon and once last night talking with a friend. Interestingly enough, in backing up what OTD said, both calls were initiated by me.

Before calling Verizon this morning, I went to unlock my phone and it didn't respond to touch. Weird... tried it again, and the phone rebooted itself. I've never, ever had that problem before and thought it strange. I called Verizon and explained, again, my story to the rep. I explained that I've sent back three "certified like-new" replacements and I want a new phone. He checked a few things and said, let's do a few troubleshooting steps with your phone. I have to admit, I rolled my eyes but said okay, I'll play the game.

He had me power it off, wait about 10 seconds, power it back on, and he made a test call to me. No issue. So he says he feels confident my problem is fixed. I said the polite version of Whiskey Tango Foxtrot? He told me there were several complaints of dropped calls and other issues related to my tower yesterday afternoon and those problems were fixed at approximately 8:30 AM today... which was almost exactly the same time my phone locked up and rebooted. He said that when we rebooted the phone, it automatically updated to the latest towers, roaming capabilities, etc. I said I don't have to do *228, option 1 to update my towers? He said no, LTE phones do that automatically upon power-up.

I said fine, I'll give it a try but the first time I have the one-way audio issue again, I'm calling back and I want a new Nexus. He said no problem, he made the notation on my account for an early upgrade and I said I don't want another phone, I want the Nexus and he said no problem. I didn't think about it until after I hung up but I hope "early upgrade" doesn't mean I'd have to pay for a Nexus. I don't think so, and I really don't feel like calling Verizon back right now to confirm.

Could the problems with the tower have been the root cause of my issues? It's possible because I live ~3 miles from where I work - probably less as the crow flies - so that means I'm on the same tower at work and at home, and that means 95% of the phone calls I make are when I'm connected to the same tower. I explained to the guy that I've been having these problems since Day 1 with my Nexus and he said it's possible that these problems existed for a while but no one reported them before now. Doesn't say much about me since I've been complaining about this for a while now. :eek:

That's the latest. We'll see what happens! Not holding my breath lest I turn blue, but I'm still willing to play the game.
 
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My Droid X was plagued with about the same problem. They could hear me, but I couldn't hear them. Once the problem started, it wouldn't stop until I rebooted (i.e., pulled the battery out with anger, popped it back in, and powered on).

I'm fortunate that I haven't had a single issue like this with my G'Nex. FWIW, I'm in a 3G only area and haven't even been to any 4G areas since I got the phone. And I am NOT rooted and I am running stock 4.0.2.
 
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In the last two weeks I've been having this problem more and more often. I live in Northern California. It use to only happen after 10+ minutes of talk time, but yesterday it happened after ~4 minutes. It really is annoying and I hope they push an update for it soon. I'm actually having to call people back on my land line, which I planned on canceling soon.
 
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I had this same problem several times. The first time I talked with Verizon about it the guy was clueless and even tried to blame it on my apps I had loaded. After it happened again the following week I called back and spoke to a nice tech rep who spent a lot of time with me on the phone and admitted that it was a software issue and the manufacture was working on the fix. He stated that they should have a fix out in 4-6 weeks. Well that was 3 + weeks ago. Since I used my phone for business a lot I needed a phone that was going to allow me to make phone calls on (the reason I bought a phone in the first place) so I ended up moving back to the iPhone. I loved the phone but couldn't deal w/ the dropped calls.
 
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.... so I ended up moving back to the iPhone. I loved the phone but couldn't deal w/ the dropped calls.

THIS is the point I am at. I am about to go buy an iPhone outright as I sold my previous one when I bought the Nexus. With a BB 45day return policy I wil go grab it and see what the new software release will bring to the Nexus. Glad to see I am not the only one. So much unnecessary frustration.
 
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THIS is the point I am at. I am about to go buy an iPhone outright as I sold my previous one when I bought the Nexus. With a BB 45day return policy I wil go grab it and see what the new software release will bring to the Nexus. Glad to see I am not the only one. So much unnecessary frustration.

Yeah I was able to get Verizon to get give me an early upgrade because of the issues I was having and bought the iPhone. I am now selling my Nexus on eBay.
 
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I don't use my phone for calls daily (for me it's more about the "smart" than the "phone") but I have not had the problem in the few calls I have made in the past two weeks despite being one of the original posters in the thread. Not sure if my recent experiences are pure luck or based on the fact that I have disabled voice privacy as was recommended in a similar thread on this issue.

If you want to give the privacy thing a try (I'd love to have confirmation on whether this is helping), go into the settings of your Phone app and uncheck "Voice Privacy" under "Other Call Settings".
 
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I have had the same problems since I got the phone at the beginning of March. I'm am on my 2nd phone. On calls less than a couple of mins, the chances of the "mic muting" are hit and miss. But when calls are longer than 10 or so, it's most likely going to happen. I was reading on a forum thread (this forum maybe), where it seemed like its more prevelant in certain geographic locations. Does it seem like bad phones where shipped to those areas? Just an idea I'm throwing out there.

I have a couple of days until my 14 days are up and I really want to keep this phone, but...

Joseph in Durham, NC
 
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I don't use my phone for calls daily (for me it's more about the "smart" than the "phone") but I have not had the problem in the few calls I have made in the past two weeks despite being one of the original posters in the thread. Not sure if my recent experiences are pure luck or based on the fact that I have disabled voice privacy as was recommended in a similar thread on this issue.

If you want to give the privacy thing a try (I'd love to have confirmation on whether this is helping), go into the settings of your Phone app and uncheck "Voice Privacy" under "Other Call Settings".
Hi ESmith, I disabled Voice Privacy after reading that suggestion as well and continued to have one way audio issues. Glad you haven't had the problem recently. Seems like mine has been worse lately.
 
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I have had the same problems since I got the phone at the beginning of March. I'm am on my 2nd phone. On calls less than a couple of mins, the chances of the "mic muting" are hit and miss. But when calls are longer than 10 or so, it's most likely going to happen. I was reading on a forum thread (this forum maybe), where it seemed like its more prevelant in certain geographic locations. Does it seem like bad phones where shipped to those areas? Just an idea I'm throwing out there.

I have a couple of days until my 14 days are up and I really want to keep this phone, but...

Joseph in Durham, NC


Hey Joseph, there are a lot of us here in the North Carolina having this problem.
 
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Not sure if this is the same issue (as I admittedly haven't read this entire thread) but two days ago I received a call from a co-worker (who also has a Galaxy Nexus) where I could hear him fine but he couldn't hear me. He hung up and I called him back with the same result. I wondered if it was his phone so I called my wife's Droid X and the same thing happened. I rebooted my phone, tried the calls again and all was fine. I rarely use my phone as a phone (Hahahahaha) so I can't really say how often this would happen.

I'm unlocked/rooted, running Apex 1.0.2 with Imoseyon 3.0.18 kernel.
 
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I've had this problem on and off since I got the phone in December. It happened twice yesterday so I finally put in a support call to Verizon mainly to have them notate my account so if I have to get a new phone they will know I've called in already.

In the past when this happened I was not on a headset...yesterday I was so that theory is shot (i.e. accidentally hitting screen or something). The second time it happened I immediately put the phone on speaker and they still couldn't hear.

Verizon Tier 1 didn't know what I was talking about and wanted to run me through the tech support script. I got them to get me to Tier 2. The person I talked to was very nice but this was the first time someone had told them about the issue with the Galaxy Nexus. She did a Google search at my request and read up on it. She then found a memo (not sure who from) that said it is a known issue and there is no short-term fix but an update would be coming out mid-March (which is what a lot of us have heard).

Again she was very nice and apologetic that I was having these issues and marked my account so if at the end of the month it isn't fixed I am probably going to switch phones. I love the Nexus but since it is mainly a phone, this is something that I won't be able to get past. My wife has a Razr MAXX with no issues.

Hopefully this patches fixes it...

Steve
 
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I just voted in the poll. Good idea.

I got a replacement phone a few days after buying it on release day. When that didn't work I got a new SIM card. that seemed to have fixed it for a couple of weeks, but the problem came back with a vengeance.

I hate the idea of getting a "refurb" from Verizon (I put refurb in quotes because, based on the FIVE refurb'ed Incredibles I had, I'm pretty sure they don't do anything except replace the glass if it's scratched), but I guess a functional refurb would be better than an aggravating semi-functional new phone.
 
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I just got off the phone with Tech Support about this.

The Level 2 agent found an internal support document about the problem and read me what it said for the fix.... It says that the upcoming software release is going to cover this. It goes on to say that the tentative (dammit) release date for the software release is late March.

I don't want to trade in the new phone that I've babied since day 1 for a refurb of unknown quality if a fix is coming within the next couple of weeks.

If they don't release the update soon (which wouldn't surprise me at all), I'll probably just flash a new ROM & radio.
 
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I just got off the phone with Tech Support about this.

The Level 2 agent found an internal support document about the problem and read me what it said for the fix.... It says that the upcoming software release is going to cover this. It goes on to say that the tentative (dammit) release date for the software release is late March.

I don't want to trade in the new phone that I've babied since day 1 for a refurb of unknown quality if a fix is coming within the next couple of weeks.

If they don't release the update soon (which wouldn't surprise me at all), I'll probably just flash a new ROM & radio.

I believe you guys mean Certified New?

Those go through the same exact testing as new phones.

Warranty replacements are Certified New and aren't any more prone to flaws than a new phone.

I know the attachment feeling you have though and can relate.
 
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