Help (VZW) Other person can't hear me.

The problem is here in South Africa as well with the international version of the phone. (European version)

Our version currently does not have 4G.

Device was launched with 4.0.2 as stock.

I experience a similar problem (Vodafone). I talk to someone, then hear a bunch of noises similar to a fax line but just more garbled and scratchy followed by a clicking sound and the call is dropped. Bars show no signal. If i try to call i get out of service area message. If i try to connect to data, i get airplane mode message. After a few seconds the bars return to full strength and i can call again.

I have however not experienced the phone muting at all.

Good news, if this holds true for 4.0.5:

http://androidforums.com/verizon-galaxy-nexus/512404-4-04-4-05-update-when-2.html#post4103648

jamor said:

I believe you guys mean Certified New?

Those go through the same exact testing as new phones.

Warranty replacements are Certified New and aren't any more prone to flaws than a new phone.

I know the attachment feeling you have though and can relate.

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I am absolutely not calling you a liar at all, but you are clearly mistaken.

1)

jamor said:

I believe you guys mean Certified New?

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I believe you mean Certified Like-New since Verizon doesn't have a "Certified New" designation.

I would argue that "Certified Like-New" is just ad-speak for "Refurbished" or "Reconditioned," since the phones are, you know, refurbished/reconditioned by Verizon before being sent back out.

2)

jamor said:

Those go through the same exact testing as new phones.

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For that to be true one of two things would have to happen.
Either:
A) Verizon opens every new phone that they receive directly from any manufacturer and runs it through the same tests as phones that are returned to Verizon, and only then do they send the phone on to a store
Or
B) Phones returned to Verizon are sent to the respective manufacturers to be tested

Verizon's own Certified Like-New Replacement page doesn't even make that claim.

3)

jamor said:

Warranty replacements are Certified New[sic] and aren't any more prone to flaws than a new phone.

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I'd love to see a study on the "recidivism rate" of refurb'ed phones, but unfortunately I only have personal experience to go on here*.

But the fact is that my last phone, an HTC Incredible I purchased new a few days after its release, was rock solid for about 1.5 years. Then it started randomly rebooting.

Once I complained, I went through five (5!?) different refurbs from Verizon. Why five? The first four I got from Verizon were completely unacceptable and I returned those "Certified Like-New" units instead of my original phone that I was trying to get replaced.

Two of them went into boot-loops upon the first boot. One of those never did boot at all, it just went into boot-loops every single time it was turned on. The other would intermittently make it through boot up, but would reboot within a couple of minutes after being turned on.

The micro-USB on another was non-functional so you could neither charge it nor connect it to a PC.

I'd have to check my notes about what was wrong with the other one.

The fifth and final refurb they sent me seemed to work, but I bought the Galaxy Nexus not long after getting it so I never really had time to put it through its paces.

It seems to me that if anyone at Verizon had so much as powered on these devices, they would have noticed these problems - at least the one that was completely unable to boot.

I will say that the glass on each of the phones was beautiful, so they obviously do replace that if it shows any wear.

I read somewhere a while back (no idea where it was, so no link - sorry) that the employees tasked with testing refurbished phones are expected to spend an average of about 30 seconds per phone or something ridiculous like that. I don't know if that's true, but given my past experience I wouldn't doubt it.


*One of my favorite sayings is, "The plural of anecdote is not data". Luckily (for "data"-integrity, unluckily for my patience) I had five replacement Incredibles on which to base my observations.

I am not sure if this has been mentioned yet or not, but I thought I'd throw it out there.

I am not having this problem on my Gnex, but I did have it on my Thunderbolt, and when it happened on the Tbolt I found that I could toggle the speakerphone once or twice and the problem would go away for the duration of that phone call. This isn't a fix, but a workaround. But it's less annoying than having to hang up and call someone back. Again I can't confirm that it it even works on the Gnex because I'm not having that problem but it's worth a try.

It go to the point on my Tbolt that everytime I would make a phone call or answer a phone call I would toggle the speakerphone button twice before I even said "hello" and I never had that problem again as long as I did that.

Glad I found this thread because this problem is driving me mad. Since been on Verizon, I've had a: Droid, Droid Incredible, Thunderbolt, and now the Gnex. I don't recall ever having this issue on any phone except my Gnex.

It's been happening for a few months now. At first I thought it was a ROM problem, so I've tried several different ROMs (and currently on 4.0.4 stock) but even today I had the problem again.

I can talk on a call for a random amount of time (It has happened after 5 minutes; it has happened after 30 minutes). Everything will be fine, but then the caller will start asking, "Hello? Hello?". I can hear them but they cannot hear me. Today's event happened in my office with a decent signal strength and I wasn't moving around.

Becoming increasingly frustrated with this phone. I guess it's time to get on the line with Verizon to add my voice to this issue.

I'm running AOKP b29, which is based on the 4.0.4 released sources. This problem STILL persists.

Starting to wonder if it's a hardware problem...and if so, when are Verizon/Google/Samsung going to fess up so we can get our devices replaced.

jkc120 said:

I'm running AOKP b29, which is based on the 4.0.4 released sources. This problem STILL persists.

Starting to wonder if it's a hardware problem...and if so, when are Verizon/Google/Samsung going to fess up so we can get our devices replaced.

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I hope that's not true. I've been having the one-way audio issue a lot lately - much more so than usual - that I'm very seriously thinking of going with the RAZR Maxx. I love this device, I really do, but it MUST function as a phone. Right now it's hit-or-miss.

LOL! I don't make many calls, but I was just on hold for 15 minutes waiting to talk with a CSR at Lowe's and when I finally got someone on the other end, they couldn't hear me. Grrr.

I was checking here to see if there was any news, only to find others talking about jumping ship soon. I am ready to switch to a refurb Rezound. I see that 4.0.5 is out there somewhere but I don't know at this point that I am willing to wait even another week.

So. Freaking. Annoying.

I just got off the phone with Verizon support and the rep was nice and checked their "forum" which she said shows that the next software update 4.0.5 will fix this issue.....I hope she is right.

jkc120 said:

I'm running AOKP b29, which is based on the 4.0.4 released sources. This problem STILL persists.

Starting to wonder if it's a hardware problem...and if so, when are Verizon/Google/Samsung going to fess up so we can get our devices replaced.

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That will never happen. What one can do tho is keep complaining to Verizon and maybe they will let you switch to another phone all together.

Blue218 said:

I just got off the phone with Verizon support and the rep was nice and checked their "forum" which she said shows that the next software update 4.0.5 will fix this issue.....I hope she is right.

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(I think we're bouncing around the same threads, Blue ). I was told the *exact* same thing by the last rep I spoke with. I wonder if it was the same person? She gave me the "we're not supposed to talk about our internal forums" and all that but she did confirm that yes, this is an issue and yes, it is scheduled to be fixed in the next update. I hope she's right, too.

I can't help but be annoyed when I consider that I have already had this phone for 4 months and I am still waiting for an update touted by Verizon to be that "pot of gold at the end of the rainbow". Of course, we all know a rainbow doesn't actually touch the ground which makes it unattainable.

How long do we play the waiting game before accepting that maybe this phone isn't the 2nd coming that we all believed last Fall. Considering it really doesn't even qualify as a developer phone (since VZW has to tinker with updates before we receive them), the only major advantage is ICS. Yeah, I know I'm being a negative Nancy, but this one issue and the way it's being dragged out is pushing me over the edge.

Who wants to bet we don't see an official update this month?

I so agree with esmith818 about being annoyed with the fact that we have had this phone for 4 months and still no update. This is why I came from a Motorola phone, expecting more timely updates. Truly disappointed in the quality of actual phone calling thus far. For some of us that is still why we have a phone

esmith818 said:

I can't help but be annoyed when I consider that I have already had this phone for 4 months and I am still waiting for an update touted by Verizon to be that "pot of gold at the end of the rainbow". Of course, we all know a rainbow doesn't actually touch the ground which makes it unattainable.

How long do we play the waiting game before accepting that maybe this phone isn't the 2nd coming that we all believed last Fall. Considering it really doesn't even qualify as a developer phone (since VZW has to tinker with updates before we receive them), the only major advantage is ICS. Yeah, I know I'm being a negative Nancy, but this one issue and the way it's being dragged out is pushing me over the edge.

Who wants to bet we don't see an official update this month?

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Spousal Unit and I had that exact same conversation last night. Since it was unofficially announced that this update was due "in early April", I've been around long enough to know that if we even see it in April will be a small miracle. The rep told me March when I spoke with her, and March came/went with no update.

Prove me wrong, Verizon.

So if this update is dubbed 4.0.5, will it be "AOSP 4.0.4 + VZW radios and binary apks"? Or is google planning to release AOSP 4.0.5 soon? If it's the latter, I don't expect 4.0.5 anytime soon.

esmith818 said:

I can't help but be annoyed when I consider that I have already had this phone for 4 months and I am still waiting for an update touted by Verizon to be that "pot of gold at the end of the rainbow". Of course, we all know a rainbow doesn't actually touch the ground which makes it unattainable.

How long do we play the waiting game before accepting that maybe this phone isn't the 2nd coming that we all believed last Fall. Considering it really doesn't even qualify as a developer phone (since VZW has to tinker with updates before we receive them), the only major advantage is ICS. Yeah, I know I'm being a negative Nancy, but this one issue and the way it's being dragged out is pushing me over the edge.

Who wants to bet we don't see an official update this month?

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I just hope that Verizon's rainbow doesn't look like this:

So no solid word on a fix yet? Hopefully verizon is correct about the fix in the next update....

Because it seems that Galaxy Nexus owners are uptight about the in call muting.....

I have had the people not hearing me problem and VZW support had me do a soft reset. That's power down the phone, remove the battery for a minute (I pulled the SIM and put it back in) then put it back in and power back up. I tend to leave my phone on all the time and forget to do resets every once in awhile. After the soft reset, so far so good. Hope this helps at least one person.

AndroidFeign said:

I have had the people not hearing me problem and VZW support had me do a soft reset. That's power down the phone, remove the battery for a minute (I pulled the SIM and put it back in) then put it back in and power back up. I tend to leave my phone on all the time and forget to do resets every once in awhile. After the soft reset, so far so good. Hope this helps at least one person.

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I swap batteries all the time, so I don't think a soft reset fixes the problem.

Never removed the SIM card also though, not sure if that would work.

whiskeyguy said:

I swap batteries all the time, so I don't think a soft reset fixes the problem.

Never removed the SIM card also though, not sure if that would work.

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I have tried both and they do not seem to fix the problem. I am pretty confident that it is a software issue. Sometimes it happens sometimes it doesn't....I used to have a Droid Charge (another Samsung phone) that was crummy.....it had yucky reception, etc. , but after a software update the phone was great. I only hope that the Galaxy Nexus is the same and this 4.0.5 update is going to fix a lot of issues.

esmith818 said:

I can't help but be annoyed when I consider that I have already had this phone for 4 months and I am still waiting for an update touted by Verizon to be that "pot of gold at the end of the rainbow". Of course, we all know a rainbow doesn't actually touch the ground which makes it unattainable.

How long do we play the waiting game before accepting that maybe this phone isn't the 2nd coming that we all believed last Fall. Considering it really doesn't even qualify as a developer phone (since VZW has to tinker with updates before we receive them), the only major advantage is ICS. Yeah, I know I'm being a negative Nancy, but this one issue and the way it's being dragged out is pushing me over the edge.

Who wants to bet we don't see an official update this month?

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I think ICS was the biggest leap forward that we've seen since the inception of Android. I think part of the whole "thing" that's going on is trying to get the other Android phones on a 4.0+ release (ICS). It's as if this phone was the Beta of ICS, and they're stuck addressing everything, trying to get everything ready for a big launch of ICS with the first major update we will get (or soon after).

Although it's frustrating, it's kind of what I signed up for with a Nexus -- I wanted to be the first with ICS and on the cutting edge. If you had told me back in December that it would be beyond April before any other phone had ICS, I would have jumped all over the Nexus (as I did anyway).

When you combine the fact that there's also the challenge of 4G handoff issues, and coverage ( Apple hasn't released a 4G phone and I guarantee behind the scenes everybody is working to sort it out), and the fact that tablets are becoming huge and Google is trying to make ICS the first version that works the same on tablets and phones -- it's a tall order.

Maybe it would be a problem if I talked all day on my phone. But it's been an intermittent dropped call problem, and I'm in a market with 4g (so there will be handoff issues associated with that).

Long story short, I'm good. The phone is thin, great screen, and works well. Nothing even remotely tempting out there yet. (HTC One will be).

I have the same issue here in Northern Cali. The caller can not hear me but I can hear them talking. Happens on every phone call. Is this a software issue? Vzw offered me a iphone 4s 16gigs. Would you switch to iphone?

I plan to give Verizon until 4.0.5 or the end of April, which ever comes first. If they don't have a software fix in place by then, I'm jumping to another Android device (sorry, love my MacBook but not interested in the iPhone). I want to like the Nexus, but I have to draw a line somewhere and the 5 months into a contract seems more than reasonable to have a reliable piece of hardware.

esmith818 said:

I plan to give Verizon until 4.0.5 or the end of April, which ever comes first. If they don't have a software fix in place by then, I'm jumping to another Android device (sorry, love my MacBook but not interested in the iPhone). I want to like the Nexus, but I have to draw a line somewhere and the 5 months into a contract seems more than reasonable to have a reliable piece of hardware.

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Just got off the phone with vzw tech and software not due until may or June. Moving on to another phone.

wyandt said:

Just got off the phone with vzw tech and software not due until may or June. Moving on to another phone.

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Either they have no clue (99% sure this is the case) or they are really trying hard to fix one or more bugs but are having trouble with it.

First it was March, then early April, now May or June. I just think the phone reps have NO idea what they're talking about. They knew nothing about the release date and I doubt they have any info on the next 4.0.x release either.